Our Reviews
Gerald S|2025 Chevrolet Tahoe
Confirmed Sales Customer
2/18/2025
Kind and patient
KASHIF AFRIDI
2/19/2025
Gerald, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ALEXANDRIA, VA
William D|2024 Chevrolet Blazer EV
Confirmed Sales Customer
2/20/2025
The staff was extremely helpful and overall it was an enjoyable process. I highly recommend this dealership, and Phul is a credit to the dealership. I can not recommend him highly enough.
PHUL ZEB
2/21/2025
William, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NOKESVILLE, VA
Michael R|2019 Chevrolet Traverse
Confirmed Service Customer
2/18/2025
Jonathan was great helping me through service and processing my warranty claim!
2/19/2025
Michael, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
ARLINGTON, VA
Chrissy R|2024 GMC Terrain
Confirmed Sales Customer
2/19/2025
I had a horrible purchase experience at this dealership on 10/31/2024. After months of unanswered emails, text, and voice mails I did a review on Google. The day after my review Celia from the customer service department called me to discuss my experience. She was very patient and thoughtful to my feelings. She apologized for the treatment my family and I experienced. She even called a couple days after to make sure there wasn't anything more that could be done. At the end of the day, I'm still upset of how my family and I were handled at the dealership and extremely disgusted that no one would even talk to us to resolve this matter. I'm thankful for Celia who finally did reach out to make us feel like valued customers. I will not purchase another vehicle from this Koons dealership ever again.
HOUSE
2/21/2025
Chrissy, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (703) 790-9800.
COLUMBIA, MD
Shankar P|2022 Chevrolet Corvette
Confirmed Service Customer
2/20/2025
Repair started right on time and was completed earlier than expected.
2/21/2025
Shankar, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
FAIRFAX, VA
Immanuel C|2024 GMC Sierra EV
Confirmed Service Customer
2/24/2025
I had an appontment scheduled to have a bed cover installed that was a replacement for the bed cover I purchased with the truck that was broken. The appointment was for 730am. I arrived at 729am. The truck was not taken to be worked on until 802am and the truck was not ready until 1026am. This was a significant wait for - bed cover installation that should take no more than 1.25 hr maximum. Quite disappointing. I should have been prioritized given the circumstances of the cover.
2/25/2025
Immanuel, we regret to hear that your experience with us was not a more positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (703) 790-9800, so we can work towards a resolution.
FT WASHINGTON, MD
Kasi J|2022 Buick Envision
Confirmed Service Customer
2/21/2025
The customer service representative was very helpful and sincere. He went out of the way to help me. I like his professional attitude.
2/21/2025
Kasi, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please let us know if there is anything else we can do for you; we are more than happy to help!
STERLING, VA
Jose V|2025 Chevrolet Corvette
Confirmed Sales Customer
2/25/2025
Paul and David did excellent work
DAVID OWINO
2/26/2025
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
BRUNSWICK, MD
Michael L|2024 GMC Canyon
Confirmed Sales Customer
2/25/2025
I worked with Kash and really enjoyed the experience. He was direct, transparent, and ensured the deal was done in a reasonable amount of time
KASHIF AFRIDI
2/26/2025
Michael, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WASHINGTON, DC
Stephen O|2024 GMC HUMMER EV SUV
Confirmed Sales Customer
2/26/2025
Everyone went out of their way to help, super friendly and nice
TAISEER AADAM
2/27/2025
Stephen, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LONG VALLEY, NJ
Mark S|2025 Chevrolet Tahoe
Confirmed Sales Customer
2/26/2025
It was quick and easy. Great salesperson (Tai). Clean place. Fastest & best financing experience.
TAISEER AADAM
2/27/2025
Mark, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ARLINGTON, VA
Bruce H|2014 Chevrolet Malibu
Confirmed Service Customer
2/27/2025
All good (as usual), thank you! (And apologies for my delayed response.) Jonathan Gomez took good care of me; he was courteous and professional, from my arrival, determining what services my car needed, and then keeping me informed as service progressed. (He noted 2 marker lamps out and we added those to the original headlamp replacement I had requested, and noted that "...aside from that, everything looks up-to-date" which was good to hear. My car was ready the same day as promised, and pick-up was pleasant the went smoothly as always.
2/28/2025
Bruce, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KENSINGTON, MD
Jeffrey R|2024 GMC Terrain
Confirmed Sales Customer
2/27/2025
I was very impressed with everyone I met, including Isabella Mullen (Business Manager), Earl Jones (Sales Manager), but especially with David Evandross our Sales Associate. You have a great team and did a fantastic job.
DAVID OWINO
2/28/2025
Jeffrey, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. We sincerely value your business and look forward to your next visit!
ASHBURN, VA
Christopher I|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
2/25/2025
My experience at Koon's Tysons Corner was great! Abdel worked with me throughout my decision making process and ensured that everything went smoothly. Thanks Abdel you made me one happy customer.
ABDELILAH BOUYDRA
2/26/2025
Christopher, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CUMBERLAND, MD
Gustavo S|2021 Buick Encore GX
Confirmed Service Customer
2/25/2025
I like to go to this dealership for all the services in my car because they are trustfull, friendly, good quality of the Service.
2/26/2025
Gustavo, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
ALEXANDRIA, VA
Kathryn R|2021 GMC Yukon XL
Confirmed Service Customer
2/27/2025
Carlos is always a pleasure to work with. He is kind, professional, and takes great care of his customers.
2/28/2025
Kathryn, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREAT FALLS, VA
Jacob S|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
2/28/2025
Great selection of HD Trucks and very good prices. From test drive through driving away in my new truck was a simple and efficient process.
STEPHEN COHEN
3/2/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
PHILIPPI, WV
William C|2025 GMC Sierra 1500
Confirmed Sales Customer
2/28/2025
Corrun did a great job !! Definitely worth the drive
CURRAN HAYWOOD
3/3/2025
William, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
MONTGOMERY VILLAGE, MD
Richard A|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
2/28/2025
Very professional
KYRION-ROYALE HYMES
3/2/2025
Richard, your wonderful feedback and rating mean a lot to us. We hope to see you soon!
BOYDTON, VA
Colin J|2025 Chevrolet Equinox
Confirmed Sales Customer
3/2/2025
Selvin was amazing, professional, quick, well priced and prepared to support my car purchase.
SELVIN SEVILLA OCHOA
3/3/2025
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
LEESBURG, VA
Michael H|2025 GMC Yukon
Confirmed Sales Customer
3/3/2025
Was very upset with having my credit ran after explicitly telling them not to.i already had payment of over 1 hundred thousand in hand.not pleased with the insulting way it was trying to be justified.was gonna walk away from the deal.may contact consumer protection bureau
TEMPLE HILLS, MD
Brian J|2019 GMC Yukon XL
Confirmed Service Customer
3/4/2025
I paid 1100 dollars to repair an issue with my 4w drive. This is the third time since I bought the vehicle brand new from Koons. The first two repairs was covered under the warranties I purchased. Jonathon, my service advisor has been great. He tried to explain that this third incident is for a different component. I believe the 4w system had a malfunction that should have been fully replaced but was not. A church member recently took his car to the dealer and was given a 3k quote for repairs. We have a mechanic at our church who checked the vehicle and said only a component needed to be replaced. The dealership stated we do a replacement to ensure the issue is corrected. I know dealerships are different but am disappointed that I keep having different issues with the same system/components. I would like to be refunded the charge to repair my 4w drive system. I am planning on a new vehicle for retirement and normally like to stay where I have built a relationships. I’m rethinking this now. I normally share my experiences with family and friends,, good and bad. I will like to hear back from you about my concerns. Thank you
3/5/2025
Brian, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (703) 790-9800 so we can make your experience a positive one.
DALE CITY, VA
Yoseph S|2023 Chevrolet Suburban 1500
Confirmed Service Customer
2/28/2025
Professional
3/2/2025
Yoseph, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
ANNANDALE, VA
Joshua M|2024 Chevrolet Equinox EV
Confirmed Sales Customer
2/28/2025
Friendly and straight.
BAKARY DARBO
3/2/2025
Joshua, thank you for your kind words and this wonderful review! We hope to see you soon!
BALTIMORE, MD
Michael H|2023 Chevrolet Silverado 1500
Confirmed Service Customer
3/3/2025
I'm always always greeted by my regular service writer Carlos , any issues that are brought to his attention are addressed, and the appropriate actions are taken. An update on the Infotainment was done. I had a question about the Hill assist, and it's function. He explained in detail. I am very satisfied with each and every service visit to the service department. Thanks Very much. .
3/5/2025
Michael, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
LANHAM, MD
Lisa S|2024 Chevrolet Traverse
Confirmed Service Customer
3/4/2025
great facility, fast service, clean waiting area and awesome service managers
3/5/2025
Lisa, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
ALEXANDRIA, VA
Justis A|2025 Chevrolet Equinox
Confirmed Sales Customer
3/5/2025
Great experience. Deal was ready for me when I walked through the door all I had to was test drive, sign and I was on my way
PHUL ZEB
3/6/2025
Justis, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STERLING, VA
Rodney W|2018 Buick Regal
Confirmed Service Customer
3/5/2025
Lots of problems, but lots of problems addressed.
3/6/2025
Rodney, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ARLINGTON, VA
Alberto H|2015 Chevrolet Malibu
Confirmed Service Customer
3/5/2025
Johnathan was helpful and very reliable
3/6/2025
Alberto, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please don't hesitate to reach out if there's anything additional we can do for you.
FALLS CHURCH, VA
Gary D|2024 Chevrolet Equinox EV
Confirmed Sales Customer
3/10/2025
Eyuel Taye was outstanding to work with. Everyone we interacted with was very friendly and helpful. All of my questions were answered, and the process was smooth. I really appreciated the ease of completing the paperwork in an electronic fashion. Koons has made some nice investments in their facility and it is worthwhile.
STEPHEN COHEN
3/11/2025
Gary, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WESTMINSTER, MD
Matthew G|2023 GMC Sierra 1500
Confirmed Service Customer
3/4/2025
Excellent experience. Friendly staff, quality work. I’ll be back. Happy the concierge that drove pick ups went out of his way to take care of me.
3/5/2025
Matthew, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STERLING, VA
Glenn D|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
3/4/2025
Great salesman experience
KASHIF AFRIDI
3/5/2025
Glenn, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
GAP, PA
Cecilia C|2023 GMC Canyon
Confirmed Service Customer
3/4/2025
quick clean responsive
3/5/2025
Cecilia, we are very happy to have provided you with such a positive experience! We hope to see you soon!
BETHESDA, MD
Matthew K|2023 Chevrolet Bolt EUV
Confirmed Service Customer
3/5/2025
Very courteous service, quick and do not push sales of additional service items
3/6/2025
Matthew, your wonderful feedback and rating mean a lot to us. Thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
MC LEAN, VA
Glenn R|2025 Chevrolet Corvette
Confirmed Sales Customer
3/6/2025
Had a great experience. My salesperson, Eyuel, was great.
EYUEL TAYE
3/9/2025
Glenn, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you have any further questions, please give us a call. We're always happy to help!
RESTON, VA
Bryan R|2021 GMC 1500 Sierra
Confirmed Service Customer
3/6/2025
Carlos took great care of my service needs.
3/9/2025
Bryan, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ARLINGTON, VA
Bobby K|2022 Chevrolet Suburban
Confirmed Service Customer
3/6/2025
Very professional & efficient
3/7/2025
Bobby, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BETHESDA, MD
Donald W|2020 Chevrolet Suburban
Confirmed Service Customer
3/10/2025
I came in for an oil change, signal light repair, & State Inspection. I was given a list of things that had to be done. I went to my trusted mechanic to find I most of the list was not necessary.
3/12/2025
Donald, we regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (703) 790-9800 at your earliest convenience to discuss how we can turn this experience into a positive one.
ALDIE, VA
Keram N|2025 Chevrolet Equinox
Confirmed Sales Customer
3/13/2025
Easy, enjoyable and professional experience.
CHINMAY VADREV
3/14/2025
Keram, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
MCLEAN, VA
Edward M|2019 Chevrolet Cruze
Confirmed Service Customer
3/12/2025
Always a good experience at your dealership for maintenance. Quick and professional!
3/14/2025
Edward, it is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
ALEXANDRIA, VA
Michael M|2021 Buick Encore GX
Confirmed Service Customer
3/12/2025
Jonathan Gomez, Service Advisor, is usually very good to deal with......no problems.
3/13/2025
We're happy to hear you had such a positive experience with our team! We hope you have a great day!
VIENNA, VA
Dustin H|2024 Chevrolet Silverado 1500
Confirmed Sales Customer
3/14/2025
Easy and straightforward
RODRIGO GUEVARA
3/15/2025
Dustin, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
STRASBURG, VA
Ali M|2011 Chevrolet Traverse
Confirmed Service Customer
3/14/2025
The service was excellent, and I really appreciated the attention to detail and quality. However, the cost was far too expensive for what I received, which made it hard to justify. While the service itself was great, the high price tag is something to consider before making a decision."
3/16/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (703) 790-9800 to discuss your concerns, as your satisfaction is of utmost importance to us.
FAIRFAX, VA
Earl J|2023 Buick Envision
Confirmed Service Customer
3/14/2025
Carlos was the best as alway he and his team and I will always keep coming to him...Thank You
3/16/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LORTON, VA
Tanner D|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
3/15/2025
Wonderful experience from start to finish
MICHAEL SEVILLANO MORALES
3/17/2025
Tanner, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
MECHANICSVILLE, VA
Joyce B|2025 Chevrolet Trailblazer
Confirmed Sales Customer
3/17/2025
Sales Rep Abdel and General ManagerJesus were professional, patient, helpful and friendly. My husband and I have bought seven cars from Koons GM over the period of 24 years. We always leave a satisfied customer and look forward to coming back. very please with GM - Made in America!
ABDELILAH BOUYDRA
3/18/2025
Joyce, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Feel free to reach out to us if you need anything. Have a wonderful day.
ALEXANDRIA, VA
Michael W|2018 Buick Regal
Confirmed Service Customer
3/19/2025
This was a good experience at this dealership. Carlos in Servicing was very kind and professional. They handled my recall issue quickly and even gave a courtesy car wash. Thank you!
3/20/2025
Michael, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ARLINGTON, VA
Jenny N|2023 Chevrolet Tahoe
Confirmed Service Customer
3/19/2025
Amazing!
3/20/2025
Jenny, we are very happy to have provided you with such a positive experience! We hope to see you soon!
ALBUQUERQUE, NM
Marina R|2016 Chevrolet Traverse
Confirmed Service Customer
3/20/2025
Good thanks for washing my car
3/22/2025
Marina, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
ALEXADRIA, VA
Malanka P|2016 Chevrolet Malibu
Confirmed Service Customer
3/24/2025
I’ve been coming to this dealership for the last 3 years and have always had the most professional experience with the staff. This time around the drop off experience was very poor. None of the guys (at least 6) acknowledged me with a hello. Three younger men at the computers barely wanted to speak. There were no other customers in there but they wouldn’t open their mouths to acknowledge me (I guess because I’m African American). I’m sure they all are newer employees because I’ve never seen those 3 before. I wish I had gotten their names. Two days later (Saturday morning) I picked up my vehicle and the exact same thing happened. No “hello, good morning nothing”. I stood there for 5 minutes before anyone acknowledged me. Once again no other customers there. Please teach these young gentlemen customer service. I’ve never been treated like this by your previous employees.
TEMPLE HILLS, MD
Oleathia B|2016 Chevrolet Suburban
Confirmed Service Customer
3/24/2025
Very professional and knowledgeable.
3/25/2025
Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LANHAM, MD
Brianna J|2025 Chevrolet Equinox
Confirmed Sales Customer
3/27/2025
Abdel was great to work with in sales aswell as gabby in finance. Only issue was not having the second key fob that I had to get made back home and pay for, they are supposed to be getting me a refund hopefully soon for that. Other than that the experience was wonderful.
ABDELILAH BOUYDRA
3/28/2025
Brianna, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LONACONING, MD
Page K|2024 GMC Sierra 1500
Confirmed Service Customer
3/29/2025
Comfortable waiting room with wi-fi where I was able to work while the team took care of my truck. Friendly and efficient staff that handled the job quickly.
3/31/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
RESTON, VA
Yonada K|2024 Chevrolet Suburban 1500
Confirmed Service Customer
3/18/2025
I like your all friendship customer service and thanks for all employees
3/19/2025
Yonada, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
SPRINGFIELD, VA
Michael F|2017 GMC 1500 Sierra
Confirmed Service Customer
3/18/2025
Business as usual here. Straight to the point get you taken care of. The offer of recommendations between service visits. Clear, clean and direct.
3/19/2025
Michael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
UPPER MARLBORO, MD
Stella M|2021 Buick Encore GX
Confirmed Service Customer
3/20/2025
Carlos was excellent to work with. He was responsive and thorough.
3/21/2025
Stella, thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!
SPRINGFIELD, VA
Wesley A|2025 GMC Yukon XL
Confirmed Sales Customer
3/20/2025
Silven was awesome to work with. He listened to exactly what we wanted and went above and beyond. We drove from a little over 6 hours for this car. I called the day before to verify it was still available and Silven never missed a beat in offering to hold the car until we could get there first thing the next day. In addition to Silven, we worked with Izzy for our finance needs and she made the process so smooth. She worked to get us a great deal and best rate possible. We would 1000% make this trip again when we are ready for another car and would recommend to anyone looking to buy.
SELVIN SEVILLA OCHOA
3/21/2025
Wesley, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
APPLE GROVE, WV
Allen B|2015 Chevrolet Corvette
Confirmed Service Customer
3/20/2025
I was only there for a short period of time. I have used this service dept. for over nine years and have never had ugly experiences.
3/21/2025
Allen, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ARLINGTON, VA
Ester L|2023 Chevrolet Colorado
Confirmed Service Customer
3/21/2025
My experience at the dealer was good both the seller iso as much as possible for giving me a good price and everything was very fast I hope this car goes well. not like the previous one thanks Michael sevilla
3/22/2025
Ester, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
WASHINGTON, DC
Andrew N|2025 Chevrolet Tahoe
Confirmed Sales Customer
3/31/2025
very good
KASHIF AFRIDI
4/3/2025
Andrew, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
GAITHERSBURG, MD
Janet G|2018 GMC Acadia
Confirmed Service Customer
3/29/2025
I told service department to call me with diagnosis and when they did, I told them not to do anything with my car, as I was going to sell it. I got charge for an oil change and tire rotation, when I was selling the car to them. There was no 'sorry' or anything, just that I owed that amount. This is after I just paid $8,000 to get my transmission replaced.
3/31/2025
Janet, we appreciate your positive review of your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
VIENNA, VA
Matthew C|2024 Chevrolet Suburban 1500
Confirmed Service Customer
3/29/2025
The work itself appears to have been done well, however I was never informed about the 25% up charge on the ADAS sensor calibration which was performed by a third party for an approved rate of $480. The insurance agreed to pay for an hour of labor even though it was a third party performing the calibration. It was not made clear to me that a third party did the calibration and the body shop was just tacking on a 25% up charge.
3/31/2025
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Koons Chevrolet GMC Tysons (703) 790-9800
FALLS CHURCH, VA
Stephen H|2024 Chevrolet Traverse
Confirmed Service Customer
3/29/2025
Excellent, easy experience
3/31/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
WASHINGTON, DC
Michele L|2025 Chevrolet 1500 Silverado
Confirmed Sales Customer
4/1/2025
Was great 👍
KASHIF AFRIDI
4/3/2025
Michele, thank you so much for your positive comments about Koons Chevrolet GMC Tysons! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MADISON, VA
Kenneth B|2025 GMC Canyon
Confirmed Sales Customer
4/2/2025
happy
DAVID OWINO
4/3/2025
Thank you for taking the time to let us know how we did. We hope you have a great day!
ASHBURN, VA
Donald G|2025 GMC Canyon
Confirmed Sales Customer
4/2/2025
Smooth Easy Professional Experience
ABDELILAH BOUYDRA
4/5/2025
Donald, we appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
CLAYTON, NY
Donnavan R|2016 Chevrolet Equinox
Confirmed Service Customer
4/7/2025
My service advisor was exceptional, went above and beyond
4/9/2025
Donnavan, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
FT WASHINGTON, MD
Michael S|2020 GMC 3500HD Sierra
Confirmed Service Customer
4/10/2025
Your driver Happy is a super star. Kept conversations up beat and was just pleasant to be around.
4/11/2025
Michael, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
ARLINGTON, VA
Vaughn R|2024 Chevrolet Equinox
Confirmed Service Customer
3/31/2025
The Staff was very professional and nice. And knowing they job.
4/2/2025
Vaughn, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ARLINGTON, VA
Thomas B|2025 GMC Sierra 1500
Confirmed Service Customer
3/31/2025
Problem properly diagnosed. Fixed under warranty relatively quickly.
4/1/2025
Thomas, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
ARLINGTON, VA
Jason B|2024 Chevrolet Colorado
Confirmed Sales Customer
4/1/2025
Great service. It took a short time to complete the financing and get the vehicle. Salesman Pepyno was very helpful.
PEPYNO KATENDE
4/2/2025
We're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
FAIRFAX, VA
Dennis Z|2021 GMC 2500HD Sierra
Confirmed Service Customer
4/1/2025
Carlos is wonderful - had the vehicle back to me early after asking what time I needed it by. Called me to update me. Very professional and kind!
4/3/2025
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
JACKSONVILLE, FL
Donald W|2020 Chevrolet Suburban
Confirmed Service Customer
4/2/2025
Went to have TPMS reset after tire rotation. TPMS still not working!
4/5/2025
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (703) 790-9800 when you have a chance. Thank you, and we look forward to hearing from you.
ALDIE, VA
Rahim A|2023 Chevrolet Corvette
Confirmed Service Customer
4/7/2025
Great service by Carlos
4/9/2025
Rahim, we're happy to hear you had such a positive experience with Carlos! Feel free to reach out to us if you need anything. Have a wonderful day.
FALLS CHURCH, VA
David H|2023 Chevrolet Tahoe
Confirmed Service Customer
4/7/2025
Service was was professional. Car was taken in on time and completed quickly while I waited.
4/9/2025
David, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
ASHBURN, VA
Jose M|2024 Chevrolet Traverse
Confirmed Service Customer
4/7/2025
My service was excellent and quick! Thank you guys.
4/16/2025
Jose, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
VIENNA, VA
Thomas S|2024 Chevrolet Colorado
Confirmed Service Customer
4/10/2025
Everything was great for my service
4/10/2025
Thomas, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
ASHBURN, VA
Lauren S|2024 Chevrolet Suburban 1500
Confirmed Service Customer
4/10/2025
Ms. Claudia and the body shop team were amazing at providing customer service. They deserve a raise.
4/11/2025
Lauren, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Feel free to reach out to us if you need anything. Have a wonderful day.
FORT WASHINGTON, MD
Leon B|2025 Chevrolet Tahoe
Confirmed Sales Customer
4/11/2025
We received excellent support during our recent car purchse.
CURRAN HAYWOOD
4/12/2025
Leon, thank you so much for your positive comments about Koons Chevrolet GMC Tysons! If you have any further questions, please give us a call. We're always happy to help!
FALLS CHURCH, VA
Robert D|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/12/2025
Salesman Kash did a good job of contacting me back after my initial inquiry and each subsequent one. I drove 4 1/2 hours for the price and the process was completed I just a few hours after arrival.
KASHIF AFRIDI
4/14/2025
Robert, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BECKLEY, WV
Juan R|2017 Chevrolet Bolt EV
Confirmed Service Customer
4/14/2025
Jonathan Gomez was amazing kept me posted about my vehicle. Will continue to comeback because of his amazing customer service
4/15/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WOODBRIDGE, VA
Allison H|2025 Chevrolet Suburban
Confirmed Sales Customer
4/15/2025
We worked with Michael, who was very helpful and relatable. He helped us do the majority of paperwork in advance, but the actual car purchasing process took over 3 hours, which seemed excessive.
MICHAEL SEVILLANO MORALES
4/16/2025
Allison, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (703) 790-9800.
FALLS CHURCH, VA
Venkatesh S|2022 Chevrolet Equinox
Confirmed Service Customer
4/16/2025
Overall good
4/17/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
ASHBURN, VA
Katherine M|2024 Buick Encore GX
Confirmed Service Customer
4/16/2025
Everyone was friendly and professional. Service was finished a lot faster than I’d expected!
4/18/2025
Katherine, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
FAIRFAX, VA
Kimberly W|2024 Chevrolet Tahoe
Confirmed Service Customer
4/17/2025
Great experience from drop off to service completion.
4/19/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Koons Chevrolet GMC Tysons. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SPRINGFIELD, VA
Micholas S|2020 Buick Encore GX
Confirmed Service Customer
4/10/2025
Not knowing when the part would be available was nerve wrecking but once you had it the work was done quickly. Koons communicated well and got my car back the way it should be, thanks!
4/12/2025
Micholas, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FALLS CHURCH, VA
Courtney D|2024 Chevrolet Traverse
Confirmed Service Customer
4/10/2025
Quick, pleasant, and efficient.
4/12/2025
We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
FORT WASHINGTON, MD
Ken W|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
4/12/2025
My experience with Koons was pleasant and efficient. The atmosphere was laid back and I didn't feel any desperate pressure like at so many other dealerships I have visited. The buying process was very smooth and relatively quick. This is how cars should be sold.
KYRION-ROYALE HYMES
4/14/2025
Ken, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Thank you again for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
OWINGS MILLS, MD
Erin G|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
4/14/2025
I went in for a for a warning light and state inspection and got an estimate for over $4k. They told me up front about $190 dianostic fee, but not the additional $37 (ish?) in "shop fees" associated with that. The estimate included $94 to untwist a caliper hose, but the caliper generally has to be removed to do the ball joint replacement they also said I needed to pass safety, essentially proposing to double charge me. I know a dealership has a lot of overhead and so prices are high, but it always surprises me just how high it can be.
4/15/2025
Erin, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (703) 790-9800 to discuss your concerns, as your satisfaction is of utmost importance to us.
FAIRFAX STATION, VA
Andrew W|2018 Buick Encore
Confirmed Service Customer
4/15/2025
Easy, quick and efficient.
4/16/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
ARLINGTON, VA
Johnnie W|2025 GMC Sierra 1500
Confirmed Sales Customer
4/18/2025
Ky was very professional ad friendly. I went there to get a test drive and decided to purchase the vehicle. Ky got all paperwork together and was able to get everything processed right away. He explained everything about the Sierra. All I can say is well done Ky.
KYRION-ROYALE HYMES
4/20/2025
Johnnie, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! We sincerely value your business and look forward to your next visit!
BELTSVILLE, MD
Peter G|2025 GMC 2500HD Sierra
Confirmed Sales Customer
4/18/2025
Alex made the whole buying process super simple. 300 miles trip was worth every minute. Great truck, great dealership!
ALEXANDER CARLOTTO
4/21/2025
Peter, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
LINDENHURST, NY
Patrick N|2019 Chevrolet Colorado
Confirmed Service Customer
4/20/2025
The rep was very professional and courteous. Throughly explained the service that was needed and managed my experience
4/21/2025
Patrick, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! If you have any further questions, please give us a call. We're always happy to help!
ANNANDALE, VA
Jim Z|2023 Chevrolet Camaro
Confirmed Service Customer
4/21/2025
As good as always.
4/22/2025
Jim, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
FAIRFAX, VA
Francis C|2025 GMC Sierra 1500
Confirmed Sales Customer
4/22/2025
I called the dealership and was put in touch with Kash. He was professional and was easy to work with. Almost all of the paperwork was done prior to my arrival which made the purchase easy. I will consider Koons first moving forward with another vehicle purchase and would definitely but from Kash again!
KASHIF AFRIDI
4/23/2025
Francis, Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!
PURCELLVILLE, VA
Charles M|2020 Chevrolet Suburban
Confirmed Service Customer
4/22/2025
Very good
4/23/2025
Charles, we appreciate you taking the time to leave us this feedback. We hope to see you soon!
ARLINGTON, VA
John A|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
4/23/2025
Great
4/24/2025
John, we appreciate you taking the time to leave us this feedback. We hope to see you soon!
WASHINGTON, DC
David C|2025 GMC Yukon
Confirmed Sales Customer
4/23/2025
The team was great. Tai and the GM were very helpful. Your finance team (I forget the lady’s name) was highly efficient once I got to see her. She was great. My only negative feedback is that it took well over an hour to get a seat with finance. That team seems short staffed for such a robust/high-volume shop.
TAISEER AADAM
4/24/2025
David, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
ALEXANDRIA, VA
Michael V|2025 GMC Yukon XL 1500
Confirmed Sales Customer
4/24/2025
Friendly and knowledgeable staff made our car buying experience easy.
KYRION-ROYALE HYMES
4/25/2025
Michael, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SHEPHERDSTOWN, WV
Wilma P|2023 GMC Yukon
Confirmed Service Customer
4/25/2025
Excellent for me
4/27/2025
Wilma, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WOODBRIDGE, VA
Angelo S|2024 GMC Sierra 1500
Confirmed Service Customer
4/28/2025
Very responsive
4/29/2025
Angelo, thank you so much for your positive comments about Koons Chevrolet GMC Tysons! We hope you have a great day!
FAIRFAX, VA
Greg B|2025 GMC HUMMER EV
Confirmed Sales Customer
4/29/2025
I was a very difficult customer! Your team went above and beyond, to be sure I was satisfied. I have already started telling friends this is the place to buy a vehicle. I will be back when it comes time for another car.
PEPYNO KATENDE
4/30/2025
Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHESTER, MD
Clayton D|2025 Chevrolet Equinox
Confirmed Sales Customer
4/30/2025
Josh N was absolutely outstanding throughout our entire experience at the dealership. He was professional, knowledgeable, and genuinely cared about helping us find the right vehicle. Josh took the time to explain every detail clearly, never pressured us, and made the entire process smooth and enjoyable. His friendly attitude and attention to customer needs truly set him apart. I would highly recommend working with Josh N — he’s a true asset to the dealership!
TYLER HOMREN
5/1/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WILLIAMSBURG, VA
Boubacar B|2025 Chevrolet Trailblazer
Confirmed Sales Customer
4/30/2025
After visiting several dealerships and not being satisfied with the deals, Mr. Earl T. Jones Jr. easily convinced me to drive home in my Trailblazer. Isabelle (apologies if I’ve misspelled her name) made the process enjoyable and guided me through everything with a great attitude. Overall, I had a wonderful experience.
EARL JONES
4/30/2025
Boubacar, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you have any further questions, please give us a call. We're always happy to help!
WASHINGTON, DC
Elizabeth O|2018 Buick Regal
Confirmed Service Customer
4/30/2025
The service scheduler worked with me to make sure I had an appointment that allowed for all requested service to be performed, including warranty work. All was done promptly and my car was returned to me freshly washed. Overall, a positive experience. And the coffee was very good.
5/1/2025
Elizabeth, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SILVER SPRING, MD
Jason B|2024 Chevrolet Colorado
Confirmed Service Customer
4/30/2025
The guy who helped me on Tuesday 04-29-2025 as great. However, I had a negative experience a few weeks ago. My beautiful brand new truck was pulling to the left and clearly out of alignment. No big deal but it needed fixing. I called your service center and spoke to the person who answered the phone. She had all my information and I clearly explained the problem of needing an alignment. She schedule me for service. When I arrived for the scheduled appointment the technician told me he could not help. Apparently, GM requires the vehicle has at least 1,000 miles prior to a warranty alignment. This is information your dealership clearly had and should let me know prior to scheduling an appointment. I wasted a morning off of work and fighting Vienna traffic only to have to return later.
5/1/2025
Jason, it is disappointing for us to hear that your experience was anything less than great. We'd like the opportunity to turn your experience around. Please reach out to us at (703) 790-9800 at your earliest convenience to discuss how we can turn this experience into a positive one.
FAIRFAX, VA
Ronald G|2025 Chevrolet Trax
Confirmed Service Customer
4/20/2025
Everything was smooth and wait time was reasonable
4/21/2025
Ronald, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.
WASHINGTON, DC
Gina G|2020 Chevrolet Spark
Confirmed Service Customer
4/20/2025
It’s was very good. Everything was explained to me well and I felt I was given space to make decisions without pressure. Nice experience!
4/21/2025
Gina, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
ALEXANDRIA, VA
Grace C|2016 GMC Yukon
Confirmed Service Customer
4/20/2025
DONNOVAN WAS GREAT, CAR SERVICED AND RETURNED IN A TIMELY MANNER
4/21/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
VIENNA, VA
Isam G|2025 Chevrolet Suburban 1500
Confirmed Sales Customer
4/24/2025
Great experience. Professional staff. Smooth transaction. Abdel the salesman did a great job and covered everything. The price was of the new vehicle was very competitive and fair.
ABDELILAH BOUYDRA
4/25/2025
Isam, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ALDIE, VA
Thomas V|2025 GMC Sierra 1500
Confirmed Sales Customer
4/25/2025
Kash was very easy to work with and so was the rest of the staff
KASHIF AFRIDI
4/27/2025
Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ASHBURN, VA
Tony L|2025 Chevrolet Traverse
Confirmed Sales Customer
4/26/2025
Stress free!!!
ABDELILAH BOUYDRA
4/28/2025
We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
JEFFERSON, MD
Abdulsomed A|2024 Chevrolet Camaro
Confirmed Service Customer
4/28/2025
Great service
4/29/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
ALEXANDRIA, VA
Daniel D|2025 GMC Sierra 1500
Confirmed Sales Customer
4/29/2025
Everyone was very professional and helpful
KASHIF AFRIDI
4/30/2025
Daniel, we appreciate your positive review about your recent experience with us! Thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
BETHANY BEACH, DE
Leon M|2023 Chevrolet Blazer
Confirmed Service Customer
5/7/2025
Was in trying to get some warranty things done on exterior finally . After runaround Johnathan took care of me
5/8/2025
Leon, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
NEWPORT NEWS, VA
Daniel P|2023 Buick Encore GX
Confirmed Service Customer
4/30/2025
Great staff and client service!
5/1/2025
Daniel, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
WASHINGTON, DC
Dimitri S|2002 Chevrolet Corvette
Confirmed Service Customer
5/1/2025
Immediate and professional service
5/2/2025
Dimitri, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
CENTREVILLE, VA
Darlene F|2019 Buick Enclave
Confirmed Service Customer
5/1/2025
Service prices are to high :-(
5/2/2025
We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
WALDORF, MD
Meagan C|2021 GMC 2500HD Sierra
Confirmed Service Customer
5/1/2025
My experience with Carlos was positive, and he is the primary reason I decided to return to the Tyson location rather than find a dealership closer to Harpers Ferry, WV. When I picked up my truck, I was excited to drive home and check out the information on the dashboard. However, I was disappointed to discover that my truck had no DEF fluid. I had to drive to an auto shop to fill it before turning off the truck—thankfully, I called ahead and was advised not to turn it off. Additionally, I noticed that my brand-new tires were not properly inflated to the correct PSI. In the past, when my truck was serviced, it was always washed, but unfortunately, that wasn’t the case this time.
5/2/2025
Meagan, we regret to hear that you had this experience with us. Here at Koons Chevrolet GMC Tysons, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (703) 790-9800 to discuss ways we can better serve you in the future.
ARLINGTON, VA
Sang W|2007 Chevrolet Express
Confirmed Service Customer
5/9/2025
Kind and good service!
5/12/2025
Thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
MCLEAN, VA
Hector G|2025 Chevrolet Equinox
Confirmed Sales Customer
5/9/2025
Can't say much but this dealership has the best management and just the right sales representatives to give you the best deal around the area, no bs i mean it no BS straight to business and negotiating no time to waist here, ky was a very very good communicating and working for the best price 😇
KYRION-ROYALE HYMES
5/12/2025
Hector, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WOODBRIDGE, VA
Vladimir C|2005 Chevrolet Malibu
Confirmed Service Customer
5/12/2025
The experience was smooth and professional.
5/13/2025
Vladimir, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCKVILLE, MD
Carlos P|2024 Chevrolet Equinox
Confirmed Service Customer
5/10/2025
great job
5/12/2025
Carlos, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
VIENNA, VA
Mazhit A|2024 GMC Yukon XL 1500
Confirmed Service Customer
5/12/2025
Great experience
5/14/2025
Mazhit, we always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
FALLS CHURCH, VA
Charles P|2016 GMC Canyon
Confirmed Service Customer
5/13/2025
Customer service was excellent.
5/14/2025
Charles, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
ANNANDALE, VA
Kevin F|2019 Chevrolet Suburban
Confirmed Service Customer
5/14/2025
Carlos made me aware of services needed. Completed in timely manner.
5/16/2025
Kevin, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you have any further questions, please give us a call. We're always happy to help!
ARLINGTON, VA
Jason B|2025 Chevrolet Equinox EV
Confirmed Sales Customer
5/16/2025
Eyuel Tate was great. He gave us the best service, and we had the best experience at this dealership. We’ve purchased over 15 cars, and this was one of the best places we’ve dealt with.
EYUEL TAYE
5/18/2025
Jason, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STEPHENSON, VA
Alicia B|2020 Chevrolet Suburban
Confirmed Service Customer
5/21/2025
I brought my suburban in to get an oil change and look at some error messages. I explained the 2 error messages ("Stabilitrak" and "Steering Assist is reduced drive with care") in detail and offered to send the advisor the pictures of error messages. These error messages happen 90% of the time. I then left the vehicle. A couple hours later, I get a call that recommends tire replacement - $1,400 (I just got new tires less than 6 months ago) and realignment - $300, a transmission service (over $600) and other "recommended services" (like battery replacement - got that replaced at dealership about 2 years ago) totally about $4K. I was also told that there could be nothing done about the error messages because they could not be replicated and there was nothing coming up when they put the code reader in. I was then told that there is "light crew" on Saturdays and that I could bring the car back to have the more experienced foreman take a look at the error messages during the week. I said this is not an option as I need my vehicle and I expected this to all be looked at today. I was then told there was no manager available to talk to. Overall very bad experience. I will be taking my vehicle to another dealership. I tried Koons Service again after a questionable experience last time - again, tried to sell me expensive tires. Just seems like advisors are more concerned about upselling additional services than fixing the issues that the vehicle was brought in for.
5/22/2025
Alicia, thank you for taking the time to leave us your feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (703) 790-9800 at your earliest convenience to discuss how we can turn this experience into a positive one.
HERNDON, VA
Gerald K|2018 Buick Regal
Confirmed Service Customer
5/14/2025
It was great, I was in and out in about an hour but y'all still charged me for two hours of labor.
5/15/2025
Gerald, we're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
WASHINGTON, DC
Michael B|2023 Chevrolet Tahoe
Confirmed Service Customer
5/16/2025
Donnavan is doing a fantastic job at Koons in Tysons. We had to get our re-called 2023 Tahoe High Country 6.2L engine completely replaced. He walked us through every step of the way and reassured us that everything was going to be ok. We are grateful to him and Koons for handling this for us!
5/18/2025
Michael, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREAT FALLS, VA
Ronald Y|2019 Chevrolet Impala
Confirmed Service Customer
5/18/2025
I've been coming to the dealership since 2008. That should say something about my experience. Now I have a new service advisor Carlos and he is good
5/19/2025
Ronald, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
HYATTSVILLE, MD
David W|2023 GMC Yukon
Confirmed Service Customer
5/18/2025
Jonathan kept me apprised on the status of my vehicle and answered all of my questions in a timely manner.
5/19/2025
David, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
FAIRFAX, VA
Jeff P|2019 GMC 1500 Sierra
Confirmed Service Customer
5/20/2025
John was very helpful. Bill has been handling my account for since I purchased my vehicle from Koons. Since Bill has retired I was extremely satisfied with the help John provided.
5/21/2025
Jeff, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
RESTON, VA
Kenneth H|2025 Chevrolet Colorado
Confirmed Sales Customer
5/21/2025
Great experience. David went above and beyond to get the deal I wanted and it wall done in less than an hour. I’ll buy from here again!
DAVID OWINO
5/22/2025
Kenneth, thank you so much for your positive comments about Koons Chevrolet GMC Tysons! We are always more than happy to assist you if anything else comes up. Take care!
HOODSPORT, WA
Ashlee G|2025 Chevrolet Equinox
Confirmed Sales Customer
5/21/2025
I was a Koons Customer prior to this purchase just different store. Koons Tysons Corner had the Equinox I specifically was looking for, put in a request and Ky Hymes was the salesman who contacted me. He was super kind, knowledgeable and to point. Josh was the Sales Manager and he was just as friendly, to the point with pricing. Gabby was my finance manager for the deal, she also was super friendly, knowledgeable and was even able to convince my dad to buy some kind of warranty hahaha - they were all top notch and made my buying experience quick and easy!
KYRION-ROYALE HYMES
5/22/2025
Ashlee, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We look forward to your next visit! Take care!
MILLERSVILLE, MD
Courtney M|2018 Buick Encore
Confirmed Service Customer
5/22/2025
When I checked in I was told my car would be done in 1.5 hours. It was not. I waited 3.5 hours. No one came to say sorry for the wait. Then the price for my repairs was exorbitant. And I was supposed to hear today from the dealership about a part they ordered. No one called.
5/23/2025
Courtney, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
FALLS CHURCH, VA
Dwayne W|2025 GMC Yukon XL
Confirmed Sales Customer
5/22/2025
Purchase experience was great. The salesman was great as he explained in detail capabilities, specifications and performance of the vehicle i end up purchasing.
KASHIF AFRIDI
5/23/2025
Dwayne, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKVILLE, MD
Chika O|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/23/2025
The experience was good as the sales person was helping multiple people
ABDELILAH BOUYDRA
5/25/2025
Chika, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
BOWIE, MD
Hassan A|2025 Chevrolet Suburban 1500
Confirmed Sales Customer
5/23/2025
Awesome! No pressure.
KASHIF AFRIDI
5/25/2025
Hassan, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
ALEXANDRIA, VA
Lorelei L|2018 GMC Acadia
Confirmed Service Customer
5/24/2025
I was traveling when my car developed electrical problems. It was towed to Koons Tysons GMC where they learned it needed recalibrating.
5/26/2025
We appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
LEESBURG, VA
Dominik F|2025 Chevrolet Equinox
Confirmed Sales Customer
5/25/2025
My experience at the dealership was great! My salesman David was very helpful and friendly. He was very patient throughout the while process and informative on all the details in the car that I was searching for.
DAVID OWINO
5/26/2025
Dominik, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! We hope you have a great day!
WOODBRIDGE, VA
Kevin H|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
5/25/2025
Good communication, solid feedback. All went well.
5/26/2025
Kevin, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
FALLS CHURCH, VA
Aliyeva E|2025 Chevrolet Suburban
Confirmed Sales Customer
5/26/2025
Very informative and easy process
KASHIF AFRIDI
5/27/2025
Aliyeva, your wonderful feedback and rating mean a lot to us. Thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
FAIRFAX, VA
Matthew K|2024 GMC HUMMER EV SUV
Confirmed Service Customer
5/21/2025
Carlos was great!
5/22/2025
Matthew, we're happy to hear you had a great experience with Carlos! Feel free to reach out to us if you need anything. Have a wonderful day.
MC LEAN, VA
Scott D|2022 Chevrolet Tahoe
Confirmed Service Customer
5/22/2025
Easy, Efficient and Professional
5/23/2025
Scott, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
FREDERICKSBURG, VA
Manuel A|2025 Chevrolet Tahoe
Confirmed Service Customer
5/22/2025
My experience at the dealership was great.
5/23/2025
Manuel, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
FALL CHURCH, VA
Katherine M|2024 Buick Encore GX
Confirmed Service Customer
5/26/2025
The team took me immediately and service was qi
5/27/2025
Katherine, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FAIRFAX, VA
Tammie P|2024 Chevrolet Tahoe
Confirmed Service Customer
5/26/2025
I had Franklin as my service advisor . He was extremely professional , friendly and helpful. I was in and out much faster than expected and very happy ! Thank you so much Franklin!! T. Powers
5/27/2025
Tammie, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BURKE, VA
Douglas J|2016 Chevrolet Tahoe
Confirmed Service Customer
5/26/2025
My request was fulfilled as I requested in a timely manner.
5/27/2025
Douglas, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FT WASHINGTON, MD
David G|2025 GMC Canyon
Confirmed Sales Customer
5/28/2025
Incredibly friendly and low-key
EYUEL TAYE
5/28/2025
We appreciate you taking the time to leave us this feedback. We hope you have a great day!
POTOMAC, MD
Andrew L|2023 Chevrolet Bolt EV
Confirmed Service Customer
5/29/2025
Happy with the next day turn around on a warranty repair with no advance appointment.
5/30/2025
Andrew, we appreciate your positive review of your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
VIENNA, VA
Daniel M|2023 Chevrolet Suburban 1500
Confirmed Service Customer
6/2/2025
Came in for an oil change and tire rotation. Wait was acceptable and service was performed. I was a bit disappointed at the lack of care taken to maintain the cleanliness of my vehicle. No protective sheet was placed on the floor. There was a dirty footprint, and oily handprints present on my hood, fender, steering wheel and center console. I was able to clean it up myself when I got home but this is something I shouldn’t expect to see happen at the Chevrolet dealership.
6/3/2025
Daniel, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (703) 790-9800 when you have a chance. Thank you, and we look forward to hearing from you.
VIENNA, VA
Jamal L|2019 Chevrolet Impala
Confirmed Service Customer
5/28/2025
Great service and turnaround time!
5/29/2025
Jamal, we really appreciate your feedback! Thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
ALEXANDRIA, VA
Adam D|2025 Chevrolet Colorado
Confirmed Sales Customer
5/29/2025
Good service. Everything was quick and easy
ALEXANDER CARLOTTO
5/30/2025
Adam, we're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.
ANNAPOLIS, MD
Daniel S|2023 GMC Canyon
Confirmed Service Customer
5/29/2025
Good
5/30/2025
Daniel, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
HYATTSVILLE, MD
Alan H|2023 Chevrolet Suburban 1500
Confirmed Service Customer
6/2/2025
It was great
6/3/2025
Alan, we are very happy to have provided you with such a positive experience! We hope to see you soon!
ROCKVILLE, MD
George D|2025 GMC Yukon
Confirmed Sales Customer
6/2/2025
Mr. Tai Aadam was an awesome salesman to work with! He is a true professional who is very attentive to his customers needs and wants in their vehicle purchase. I received first class treatment from the test drive to the paperwork. He answered all of my questions and I am completely satisfied with the level of service he provided me.
TAISEER AADAM
6/5/2025
George, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WALDORF, MD
John H|2025 Chevrolet Suburban 1500
Confirmed Sales Customer
6/3/2025
Great experience at the dealership. Very honest, kind, responsive employees. Will be back!
PHUL ZEB
6/4/2025
John, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ALEXANDRIA, VA
Thomas B|2025 Chevrolet Trailblazer
Confirmed Sales Customer
6/3/2025
Our sales person Angeline was very helpful and easy to work with. Darbo was a great help and kept the process moving.
ANGHELINE BRAITHWAITE
6/4/2025
Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! If you have any further questions, please give us a call. We're always happy to help!
ARLINGTON, VA
Jeffrey S|2025 Chevrolet Equinox
Confirmed Sales Customer
6/3/2025
Great experience
TYLER HOMREN
6/4/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
BURKE, VA
Gissell B|2024 Chevrolet Trax
Confirmed Service Customer
6/3/2025
Excell
6/5/2025
We are very happy to have provided you with such a positive experience! We hope to see you soon!
MANASSAS, VA
Craig G|2023 Chevrolet Suburban 1500
Confirmed Service Customer
6/2/2025
The service covered what I was scheduled to address. They also reminded me of a service that was previously recommended and completed it during the same appointment. I also had concerns with the engine specific recall impacting by 2023 Chevrolet Suburban High Country. They do not have an official update per say but provided me what info. was available to address my concerns.
6/3/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SPRINGFIELD, VA
Sandra D|2022 Chevrolet Equinox
Confirmed Service Customer
6/2/2025
Friendly and quick service
6/3/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
VIENNA, VA
John L|2024 GMC Yukon
Confirmed Service Customer
6/4/2025
John my service writer was great
6/5/2025
John, we are very happy to have provided you with such a positive experience! We hope to see you soon!
ARLINGTON, VA
Johanitia C|2025 Chevrolet Tahoe
Confirmed Sales Customer
6/4/2025
Our salesman was extremely professional.
ABDELILAH BOUYDRA
6/5/2025
Johanitia, thank you for your kind review. We are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons. If you have any further questions, please give us a call. We're always happy to help!
AQUIA HARBOUR, VA
Barry S|2025 Chevrolet Colorado
Confirmed Sales Customer
6/4/2025
Abdel was awesome from the first text to finishing the sale. I’m enjoying the truck as much as I enjoyed working with Koons.
ABDELILAH BOUYDRA
6/5/2025
Barry, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! Feel free to reach out to us if you need anything. Have a wonderful day.
MIDLOTHIAN, VA
Steffyn W|2022 Chevrolet Blazer
Confirmed Service Customer
6/9/2025
The team did great to get me in and out quickly so I could get my daughter to ballet class
6/10/2025
Steffyn, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
HERNDON, VA
George C|2019 Chevrolet Corvette
Confirmed Service Customer
6/9/2025
Great overall and fast
6/10/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ARLINGTON, VA
Wayne G|2024 Chevrolet Equinox EV
Confirmed Service Customer
6/11/2025
All questions were answered, and issue was resolved under warranty.
6/12/2025
Wayne, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WASHINGTON, DC
Richard P|2025 GMC Yukon
Confirmed Sales Customer
6/4/2025
David was awesome! He made the car buying experience comfortable and less stressful.
DAVID OWINO
6/5/2025
Richard, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
MANASSAS PARK, VA
Noel P|2022 Chevrolet Traverse
Confirmed Service Customer
6/4/2025
Excelente atención buen personal.
6/5/2025
Noel, gracias! ¡Siempre queremos tener noticias de nuestros clientes y nos alegra que haya tenido una experiencia tan positiva con nosotros! ¡Valoramos sinceramente su negocio y esperamos su próxima visita!
SPRINGFIELD, VA
Tyler M|2012 Chevrolet Sonic
Confirmed Service Customer
6/10/2025
The customer service was excellent.
6/11/2025
Tyler, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
WASHINGTON, DC
Michael D|2025 GMC Sierra 1500
Confirmed Sales Customer
6/10/2025
My salesman was Wonderfull. Very nice to deal With.
PHUL ZEB
6/11/2025
Michael, we are very happy to have provided you with such a positive experience! We hope to see you soon!
CHANTILLY, VA
Cecilia C|2023 GMC Canyon
Confirmed Service Customer
6/12/2025
Friendly service, fast, easy clean waiting area. Perfectly happy with the
6/13/2025
Cecilia, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BETHESDA, MD
Jeffrey M|2025 GMC Sierra 1500
Confirmed Sales Customer
6/12/2025
Easy to deal with. Salesman Michael and Finance guy Raul were great
MICHAEL SEVILLANO MORALES
6/13/2025
Jeffrey, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
CLIFTON, VA
Denise M|2026 GMC Terrain
Confirmed Sales Customer
6/12/2025
Ver much satisfied sales rep came outside right away to assist me He was very professional in explaining every detailing concerning my gmc terrain finance was also awesome I had a great experience no regrets Thankyou so much
PEPYNO KATENDE
6/13/2025
Thanks Denise! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SUITLAND, MD
Matthew H|2017 GMC Acadia
Confirmed Service Customer
6/13/2025
Carlos is always a pleasure to work with. I appreciate his advice.
6/15/2025
Matthew, we're happy you found our staff to be supportive during your experience here at Koons Chevrolet GMC Tysons. Feel free to reach out to us if you need anything. Have a wonderful day.
ALEXANDRIA, VA
Alan S|2025 Chevrolet Equinox EV
Confirmed Sales Customer
6/13/2025
It was great . Straightforward and with no hidden fees
TYLER HOMREN
6/15/2025
Alan, we want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care!
SILVER SPRING, MD
Casey F|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/12/2025
I’ve tried to use this service department for the last 7 years on and off and everytime I go back I’m reminded why I should
6/13/2025
Casey, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (703) 790-9800 to discuss your concerns, as your satisfaction is of utmost importance to us.
FAIRFAX, VA
Mena H|2025 Chevrolet Equinox EV
Confirmed Sales Customer
6/13/2025
Alex was great. Responsive, straight forward, and very helpful. Finance team (Isabella) great as well.
ALEXANDER CARLOTTO
6/15/2025
Mena, we're happy you found our staff to be so helpful during your experience here at Koons Chevrolet GMC Tysons. Feel free to reach out to us if you need anything. Have a wonderful day.
LORTON, VA
Grace V|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
6/16/2025
X
6/17/2025
Thank you for taking the time to let us know how we did. We hope you have a great day!
ASHBURN, VA
Bradley S|2024 Chevrolet Tahoe
Confirmed Service Customer
6/16/2025
Excellent
6/17/2025
Bradley, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
ANNANDALE, VA
Herald A|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/17/2025
satisfied.
6/18/2025
Herald, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
FAIRFAX, VA
Antonio R|2023 Chevrolet Tahoe
Confirmed Service Customer
6/18/2025
Carlos was great. I went to the dealership a day earlier than my appointment date and he took me in without hesitation.
6/19/2025
Antonio, our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
BETHESDA, MD
Ryan J|2017 Chevrolet Impala
Confirmed Service Customer
6/18/2025
Great service
6/19/2025
Ryan, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MC LEAN, VA
Sisay G|2025 Chevrolet Suburban 1500
Confirmed Sales Customer
6/19/2025
The best ever.
DAVID OWINO
6/20/2025
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
SILVER SPRING, MD
Federica B|2021 Chevrolet Trailblazer
Confirmed Service Customer
6/20/2025
I walked in with no appointment for a light on on my dashboard. The acceptance guy and all the staff were very nice. It took less than an hour, luckily everything was under warranty.
6/23/2025
Federica, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BURKE, VA
Carlos P|2025 Chevrolet Colorado
Confirmed Sales Customer
6/14/2025
Me gusto q tanto el Vendedor y su manager no te precionan para hacer la compra muy buena interaction y hay buena cantidad de autos para escoger lo q uno busca
MICHAEL SEVILLANO MORALES
6/16/2025
Nuestro equipo se compromete a brindar a cada uno de nuestros clientes la mejor experiencia automotriz. ¡Esperamos verlos pronto!
MANASSAS, VA
Tori K|2024 Chevrolet Blazer
Confirmed Service Customer
6/18/2025
Carlos was great! He explained everything to me in a way that I could understand and made the process so easy.
6/19/2025
Tori, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ALEXANDRIA, VA
Jay G|2025 Chevrolet Traverse
Confirmed Sales Customer
6/18/2025
We flew to DC area from Atlanta. The car buying experience at Koons Chevrolet was great. Highly recommended.
PHUL ZEB
6/19/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
COVINGTON, GA
Shaun G|2025 Chevrolet Equinox EV
Confirmed Sales Customer
6/19/2025
N/A
TAISEER AADAM
6/20/2025
Shaun, thank you for the five star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FREDERICKSBURG, VA
Earl J|2023 Buick Envision
Confirmed Service Customer
6/19/2025
Great Job as always Carlo & Team
6/20/2025
Earl, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
LORTON, VA
Xiujiang H|2025 GMC Yukon
Confirmed Sales Customer
6/19/2025
We had a great experience with Taye! He provided excellent service throughout the entire sales process — professional, patient, and attentive to our needs. We are very satisfied with everything, and will definitely recommend him to friends in the future. Thank you, Taye!
EYUEL TAYE
6/20/2025
Xiujiang, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
MC LEAN, VA
Ronald Y|2022 Chevrolet Suburban
Confirmed Service Customer
6/19/2025
I trust Koons of Tyson's with my vehicles. The service is always Great!!
6/20/2025
Ronald, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HYATTSVILLE, MD
James O|2018 Chevrolet Malibu
Confirmed Service Customer
6/20/2025
The service advisor was easy to work with and kept me informed on the progress of the service. My car was ready sooner than expected and at a reasonable price.
6/23/2025
We are very happy to have provided you with such a positive experience! We hope you have a great day!
FALLS CHURCH, VA
Jason M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/21/2025
Overall the purchase was smooth. However, while going through the process, the salesman said he would give me $1000 off of the price. He took the deal to his manager. Meanwhile i called my wife to give the numbers (new vehicle price, trade, tags/title, taxes, discounts) we agreed upon. The salesman returned and said he could not take $1000 off and that he was wrong. I then had to call my wife back and tell her we are not getting the $1000 off. At that point, I was ready to leave the dealership and go somewhere else. The salesmanager introduced himself and explained he could not take the $1000 off but would give $100 towards accessories. So, ok...whatever. So I later find out that the salesmanager did not give me the $100 credit towards accessories, I earned that thru Chevrolet anyways by purchasing the vehicle!! The $1000 off SHOULD HAVE BEEN HONORED since it was verbally communicated by the dealership's salesperson and should have been backed up and made possible by the salesmanager. And the salesmanager knew I would be getting the $100 credit from Chevrolet anyway so thats why he made it look like HE was throwing it in the deal. This is why this dealership is loosing a five star review and earns a one star at best. The practices that these two (salesman and salesmanager) displayed were just outright dishonest and unethical!! If someone would be compelled to reach out to me and make this right, I would be more than happy to adjust my review.
MICHAEL SEVILLANO MORALES
6/23/2025
Jason, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (703) 790-9800 to discuss your concerns, as your satisfaction is of utmost importance to us.
ALEXANDRIA, VA
Brian S|2025 Chevrolet Equinox EV
Confirmed Sales Customer
6/23/2025
Alex is a pro.
ALEXANDER CARLOTTO
6/24/2025
Brian, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
MC LEAN, VA
Rodolf G|2023 GMC Yukon
Confirmed Service Customer
6/23/2025
The service here has been excellent with Jhonatan I have no complaints at all. He really knows how to take care of customers. Thank you!
6/24/2025
Rodolf, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
FAIRFAX STATION, VA
Steven K|2025 Chevrolet Trax
Confirmed Sales Customer
6/23/2025
Good customer service. No haggling over price. Everyone friendly.
DAVID OWINO
6/24/2025
Steven, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
BURKE, VA
Vincent R|2025 GMC Canyon
Confirmed Sales Customer
6/23/2025
Fast easy transition with great people to deal wit.
TYLER HOMREN
6/24/2025
Wow, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
AMITYVILLE, NY
Mahlon D|2015 Chevrolet Colorado
Confirmed Service Customer
6/22/2025
I looked for another dealer closer to my home but couldn't find one that I would trust to do the work, and I trust Koons. The work was done as expected and completed sooner than I expected. Prices were explained up front and there were no surprises or attempts to upsell other services. I will continue to use Koons for my vehicle service. I do miss the valet service though.
6/23/2025
Mahlon, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ALEXANDRIA, VA
Douglas M|2022 Chevrolet Corvette
Confirmed Service Customer
6/23/2025
Donovan, the transmission service tech, was first class.
6/24/2025
Douglas, thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!
MCLEAN, VA
Timothy M|2025 Chevrolet Equinox EV
Confirmed Sales Customer
6/23/2025
Very responsive sales team
KASHIF AFRIDI
6/24/2025
Timothy, your wonderful feedback and rating mean a lot to us. Thank you so much again for your feedback! We hope you have a great day!
ARLINGTON, VA
Bruce A|2025 Chevrolet Equinox EV
Confirmed Sales Customer
6/23/2025
Clear pricing multiple trim levels and prices
KYRION-ROYALE HYMES
6/24/2025
Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
ANNANDALE, VA
Scott N|2025 Chevrolet Traverse
Confirmed Sales Customer
6/23/2025
Kash was knowledgeable, helpful, and a pleasure to work with
KASHIF AFRIDI
6/24/2025
Scott, we're glad to hear you found our staff to be so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
RICHFIELD, NC
Jerald M|2025 Chevrolet Equinox
Confirmed Sales Customer
6/25/2025
from the first email, to "pulling" off the lot with my RV, everything was perfect!
EYUEL TAYE
6/26/2025
Jerald, we are very happy we could provide you with a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
NEW MARKET, VA
Rana K|2019 GMC Yukon XL
Confirmed Service Customer
6/27/2025
We have had GMCs for 23 years and this team, led by Carlos Candia, has rolled out the red carpet and raised the bar higher than other teams will be able to reach. We were referred to Carlos and team after a horrific (and fraud filled) experience with another local dealership team and they have consistently overdelivered, exceeding all my lofty expectations. They are a transparent team who thrive on an outstanding customer experience. This particular time, we watched Donovan advocate for us with GMC and Assurant (the holders of our extended warranty) as if his life depended on it. He was focused on our safety first and making sure that our rights under the warranty were represented. This was one of the top 3 car care experiences I have had in 42 years of vehicle ownership. Donovan also addressed an issue with our screen that previous dealerships had told me I was just imagining and fixed it once and for all. He heard and saw me and made sure that he treated me with consideration and respect. I cannot say enough good things about this team - and we have only been with them for 6 months. Thank you, Carlos, Donovan and team for an outstanding, white glove experience from start to finish!
6/30/2025
Rana, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! We are always more than happy to assist you if anything else comes up. Take care!
MANASSAS, VA
John H|2024 Buick Envista
Confirmed Service Customer
6/23/2025
I dropped it off, they completed the work in a timely manner, and I was able to pick it up without a hitch (pun intended). Personally, I couldn’t have asked for more than that.
6/24/2025
John, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
CLARKSBURG, MD
Frank B|2025 Chevrolet Equinox EV
Confirmed Sales Customer
6/25/2025
I called the Koons dealership seeking information on a Chevy Trax. Shortly afterwards a salesman named Pepyno Katende called me to discuss the vehicle. I made an appt to come to the dealership where I was greeted upon arrival by Pepyno. Pepyno explained some basic information about the Trax and arranged for a test drive. Following the test drive we spoke, however the sales contract terms did not align with my satisfaction. Pepyno suggested the Chevy Equinox EV as an alternative. Pepyno arranged for a test drive, afterwards we spoke and ultimately came to an agreement on the sales (lease) contract. Pepyno followed up with me afterwards using both text messaging and traditional email to check on my status and overall satisfaction with the vehicle. Pepyno did a great job assisting me, answering my questions, and providing excellent service.
PEPYNO KATENDE
6/26/2025
Frank, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FAIRFAX, VA
Crystal Lucille C|2025 Chevrolet Silverado 1500
Confirmed Service Customer
6/25/2025
Every thing went well
6/26/2025
Crystal, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
WASHINGTON, DC
Mark U|2025 GMC Sierra 1500
Confirmed Sales Customer
6/27/2025
From the moment we called and spoke with the sales team, we were impressed. Abdel and Jesus worked with us and made us feel very welcomed and not pushy in any manner. They listened to our concerns and we came to an agreement without any hostility to outrage from the included parties, of which we have experienced at other dealerships.
ABDELILAH BOUYDRA
6/30/2025
Mark, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
NICEVILLE, FL
Karla R|2025 Chevrolet Suburban 1500
Confirmed Sales Customer
6/29/2025
Excellent servicio
Jonathan Gutierrez-Fernandez
6/30/2025
Karla, ¡nos alegra mucho haberte brindado una experiencia tan positiva! Si tienes alguna pregunta, llámanos. ¡Siempre estaremos encantados de ayudarte!
Annandale, VA
Brian J|2019 GMC Yukon XL
Confirmed Service Customer
7/1/2025
Since I purchased my Denali in 2019, through every service, my service provider Johnathan has been everything any customer could ask for. I didn’t always appreciate a few of the reports, but because of the rapport I have with Johnathan, I always felt better before leaving. When I considered trading in my vehicle for a new one and a young sales person came down to service with an unprofessional approach, Johnathan saw my reaction, didn’t embarrass the young man, but let me know that’s not how things are done around there. I’m getting close to trading in, or buying a new vehicle and Johnathan told me about the Ultimate, which sounds interesting. I’ve been to other car dealerships and the service shops. Johnathan is by far the best. Thank you Johnathan and Koons. PS, as an African American, the name Koon{s} gives me pause for cause.
7/3/2025
Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (703) 790-9800 so we may identify ways to improve your experience.
DALE CITY, VA
Simon O|2022 Buick Envision
Confirmed Service Customer
6/28/2025
very expensive
6/30/2025
Simon, thank you for taking the time to leave us your honest feedback. Please contact us at (703) 790-9800 so we can work with you to make this right.
CHEVY CHASE, MD
Mariam S|2025 Chevrolet Trax
Confirmed Sales Customer
6/29/2025
I got the suv that I wanted.
PEPYNO KATENDE
6/30/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
FAIRFAX, VA
Kevin C|2025 Chevrolet Equinox EV
Confirmed Sales Customer
6/29/2025
Very easy to work with. Great folks. Great deal. Thanks!
TAISEER AADAM
6/30/2025
Kevin, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
BURKE, VA
Daniel S|2023 Buick Envision
Confirmed Service Customer
7/1/2025
Service was
7/3/2025
Thank you for the high star rating! We hope you have a great day!
WASHINGTON, DC
Ahmed E|2022 GMC Acadia
Confirmed Service Customer
7/2/2025
The staff are professional and courteous. They were knowledgeable and able to answers all my questions.
7/4/2025
Ahmed, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
RESTON, VA
Azar A|2025 Chevrolet Suburban 1500
Confirmed Sales Customer
7/2/2025
100% satisfied
PEPYNO KATENDE
7/4/2025
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ALEXANDRIA, VA
Manuel A|2025 Chevrolet Tahoe
Confirmed Service Customer
7/2/2025
Top rate service. I feel like a valued customer everytime I leave. Quality work and great staff.
7/4/2025
Manuel, thank you for choosing Koons Chevrolet GMC Tysons as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
FALL CHURCH, VA
Jean M|2021 Chevrolet Traverse
Confirmed Service Customer
7/3/2025
Donovan in service was awesome as always. I highly recommend this dealership and this service department. They are fantastic.
7/6/2025
Jean, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! If you have any further questions, please give us a call. We're always happy to help!
POOLESVILLE, MD
Evan G V|2024 Chevrolet Trax
Confirmed Service Customer
7/7/2025
It took 4.5 hours to patch one tire (20 minutes of work) with a morning appointment. I received no calls through the entire process. At one point they told me my car was ready and pointed me to someone else’s car, and would’ve just let me drive home someone else’s car.
7/8/2025
Evan, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (703) 790-9800 when you can so we can address this situation directly. Thank you and have a great day.
SPRINGFIELD, VA
Derrick N|2024 GMC HUMMER EV SUV
Confirmed Sales Customer
7/2/2025
Abdel is the man! Izzy is great in finance too
Abdelilah Bouydra
7/4/2025
Derrick, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you have any further questions, please give us a call. We're always happy to help!
MCLEAN, VA
Omar K|2025 GMC Sierra 1500
Confirmed Sales Customer
7/2/2025
Ky was amazing and really helped me with all everyone question I had and I left a happy customer that will return
Kyrion-Royale Hymes
7/4/2025
Omar, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!
McLean, VA
Charles E|2019 Chevrolet Colorado
Confirmed Service Customer
7/2/2025
Not use to no one walking out to help you from the service department. Some of the staff seem overwhelmed. I sure do miss how the former service manager ran things, lot more professional.
7/4/2025
Charles, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (703) 790-9800. We look forward to hearing from you.
WOODBRIDGE, VA
Humberto H|2025 Chevrolet Suburban
Confirmed Sales Customer
7/3/2025
Walked in and no one would help me. Three sales representatives seating on top of their desk on their phone. My wife and I knew what we wanted this would be our fourth suburban. We were checking the vehicle and no one would show up. I went to the main desk and told them I need help and I’m here to buy the black suburban out there. A gentleman name Jesus said I would help you and he great
Saleam Sisay
7/6/2025
Humberto, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! We sincerely value your business and look forward to your next visit!
Oak Hill, VA
Kevin B|2023 Chevrolet Corvette
Confirmed Service Customer
7/5/2025
lack of communication, I was placed on hold for over 15 minutes. When the technician finally come back on the phone, he said he would contact me prior to the end of the day which did not happen. When I came to pick up my car, the cashier might have been the most unfriendly and most uninterested person in helping people. Customer service training is highly recommended.
7/7/2025
Kevin, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (703) 790-9800. We look forward to hearing from you.
BURKE, VA
Michael S|2024 GMC HUMMER EV SUV
Confirmed Service Customer
7/7/2025
I had damage to the shark fin antenna on my Hummer and the electronic components were exposed to the elements, i.e., the vehicle was not drivable in the rain. Carlos Candia and his team accommodated me without an appointment and did an excellent job. The part arrived the next day, service was completed very quickly, and they drove me home and picked me up. Can’t ask for anything more from the service department.
7/8/2025
Michael, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
GREAT FALLS, VA
Chianti R|2023 GMC Sierra 3500 HD
Confirmed Service Customer
7/7/2025
Great deal on service that was needed to fix my vehicle and working well now, with now issues.
7/8/2025
Chianti, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LANHAM, MD
David M|2015 Buick Encore
Confirmed Service Customer
7/8/2025
I already shared this
7/9/2025
David, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
ALEXANDRIA, VA
George S|2025 Chevrolet Suburban 1500
Confirmed Sales Customer
7/8/2025
Great experience all the way around.
Abdelilah Bouydra
7/9/2025
George, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Arlington, VA
Beth L|2015 GMC Terrain
Confirmed Service Customer
7/9/2025
Everything was fine
7/10/2025
Beth, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Alexandria, VA
Franklin D|2019 GMC 1500 Sierra
Confirmed Service Customer
7/9/2025
Timeliness of repairs. Work completed before promised time. Recommended repairs and estimated cost are always on point.
7/11/2025
Franklin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
UPPER MARLBORO, MD
Eric T|2020 Chevrolet Colorado
Confirmed Service Customer
7/9/2025
as always, a great experience. Very fast service. Great communication.
7/11/2025
Eric, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
DUNN LORING, VA
Elizabeth Marie K|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
7/10/2025
Great
7/13/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HERNDON, VA
Mark U|2024 Chevrolet Suburban 1500
Confirmed Service Customer
7/11/2025
While I appreciated being able to schedule a quick appointment for an oil change and tire rotation, I was very disappointed with the cleanliness of my vehicle upon pickup. At the time of drop-off, I also picked up another vehicle, which unfortunately had white paint stains on the driver’s seat and center console, even though it was a brand new truck. When I picked up my vehicle after the oil change, I noticed that the tire pressures were all different, there were oily stains throughout the cabin, and the complimentary car wash actually left my vehicle looking dirtier than it did before the service. Overall, I found the quality of service to be very unimpressive and a stark contrast to the positive experience I had when I purchased my vehicle.
7/14/2025
Mark, we regret to hear that you had this experience with us. Please contact us at (703) 790-9800 so we can work with you to make this right.
NICEVILLE, FL
Donald D|2022 Chevrolet Tahoe
Confirmed Service Customer
7/7/2025
My service writer was amazing and provided excellent customer service.
7/8/2025
Donald, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! We sincerely value your business and look forward to your next visit!
FALLS CHURCH, VA
Ramon H|2021 GMC Yukon
Confirmed Service Customer
7/9/2025
I want to thank the team for the outstanding service I received during my recent visit. From the moment I arrived, everyone was courteous, knowledgeable, and genuinely focused on providing a great customer experience. I especially appreciated how thoroughly the service advisor explained the work being performed, provided timely updates, and ensured a quick turnaround. It made the entire process smooth and stress-free. It's not often you find a team so committed to quality and customer satisfaction. I’ll certainly be recommending your dealership to friends and family, and I look forward to returning in the future. Thank you!!!
7/10/2025
Ramon, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WALDORF, MD
Caitlin S|2016 Chevrolet Cruze
Confirmed Service Customer
7/9/2025
I can always trust my car getting taken care of here.
7/10/2025
Caitlin, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ARLINGTON, VA
Jim W|2023 Chevrolet Colorado
Confirmed Service Customer
7/9/2025
Excellent customer service from the Koons team
7/10/2025
Jim, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
ARLINGTON, VA
Marekio W|2020 GMC 1500 Sierra
Confirmed Service Customer
7/9/2025
Service was done quickly and recommended services were done during my original service time.
7/11/2025
Marekio, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Koons Chevrolet GMC Tysons
ARLINGTON, VA
Nelly D|2021 GMC Acadia
Confirmed Service Customer
7/10/2025
I was informed in helpful, layman’s terms, the items that needed addressed on my car. Super expeditious and transparent on fixes.
7/13/2025
Nelly, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FAIRFAX, VA
Dennis B|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/11/2025
Showed up unannounced late in the afternoon with a screw in my tire. My prepaid maintenance plan includes the tire & wheel protection, which is what led me to the dealership instead of a tire shop. Franklin got my truck into the bay pretty quickly, but the tire needed to be replaced. There were none in stock, so one was promptly ordered & arrived the next day. Franklin kept me informed throughout, he was personable and seems to enjoy what he is doing.
7/14/2025
Dennis, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
VIENNA, VA
Kean R|2025 GMC Yukon
Confirmed Sales Customer
7/11/2025
Ky made the entire experience seamless and actually enjoyable. Ky was personable, professional, and genuine invested in helping us find the right fit. He listened carefully to what we wanted, never pressured us, and walked us through the process. He knew all the differences of the gmc vs Chevy. Ky friendly demeanor and transparent communication made the whole transaction feel less like a sales pitch but more like chatting with someone you trust. Josh also did a great job throughout the process to support Ky. He was personable and knowledgeable about the entire process. He made sure we were taken care of.
Kyrion-Royale Hymes
7/14/2025
Kean, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Leesburg, VA
Joseph G|2024 GMC HUMMER EV SUV
Confirmed Sales Customer
7/11/2025
The entire sales and finance team at Koons GMC was amazing! Friendly, fair, transparent, and not pushy. I will definitely buy another car from them!
Kyrion-Royale Hymes
7/14/2025
Joseph, we are so happy to read such a great review about Koons Chevrolet GMC Tysons! We look forward to your next visit! Take care!
Stafford, VA
Christopher G|2024 GMC Yukon
Confirmed Service Customer
7/14/2025
Welcoming agent, exactly on time when promised.
7/15/2025
Christopher, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
ASHBURN, VA
Hongyang Z|2023 Chevrolet Camaro
Confirmed Service Customer
7/14/2025
Very good job
7/15/2025
Hongyang, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
FAIRFAX, VA
Eric G|2022 Chevrolet Suburban
Confirmed Service Customer
7/14/2025
Professionalism and timeliness was great, however the problem I brought in to have fixed, was not fixed. I now need to bring the car back again. If they had simply tested the car they would have seen the problem with the differential was not fixed.
7/15/2025
Eric, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (703) 790-9800 when you have a chance. Thank you, and we look forward to hearing from you.
MC LEAN, VA
Jill H|2025 Chevrolet Traverse
Confirmed Sales Customer
7/15/2025
It’s always a pleasure coming there. This would be the third Auto that our family purchased from your dealership and we will be coming back for more.
Saleam Sisay
7/16/2025
Jill, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Purcellville, VA
Stephanie W|2017 Chevrolet Tahoe
Confirmed Service Customer
7/15/2025
CARLOS ALWAYS IS VERY FORTHCOMING WITH INFO THAT WE NEED. I HIGHLY RECOMMEND HIS SERVICE.
7/16/2025
Leon, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! Thanks again for the recommendation, and have an amazing day!
FALLS CHURCH, VA
Jeffrey B|2024 GMC Canyon
Confirmed Service Customer
7/14/2025
Great on experience from drop off to exit by the team. Very timely and helpful.
7/15/2025
Jeffrey, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
HERNDON, VA
El O|2025 Chevrolet Suburban 1500
Confirmed Service Customer
7/14/2025
Excellent customer service.
7/15/2025
El, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
ALDIE, VA
Ascary R|2011 Chevrolet Suburban
Confirmed Service Customer
7/14/2025
The quality of work done is always excellent .BUT ; your new system on how to receive the car and diagnose the problem! Sucks clients like me for almost 30 years all we want is to get our car fix and not going to the pain of seeing that everything is is bad on our 14 year old suburban. I know is the new technology but when I ask fix this issue is all I want . Maybe is time for me to go somewhere else. Is been a good ride together until now .
7/15/2025
Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (703) 790-9800 when you can so we can address this situation directly. Thank you and have a great day.
FALLS CHURCH, VA
Drew C|2025 GMC Yukon XL
Confirmed Service Customer
7/16/2025
While the process and professionalism were smooth and top-notch, I have major concerns with the ability of the dealership to resolve the issue. I brought our 2 month old 2025 Yukon XL in because the infotainment screen is not responsive to touch, which prevents usage of several key functions: controlling A/C on/off, vehicle diagnostics, navigation, answering phone calls, limits ability to use cameras for safety, etc. After they assessed the issue, I was informed that "big GM" has instructed dealerships to not replace parts associated with this issues so they can further analyze the issue, and that I should call back monthly to see if big GM has issued dealerships new instructions, and that it may take months to address. After spending ~$80k for a brand new vehicle, this is not acceptable. We specifically purchased the 10 year extended warranty because we were warned all of the technology in new vehicles is costly to fix and more temperamental. We are trying to work with big GM to escalate, because this is not acceptable. Drew Chartrand
7/17/2025
Thank you for reaching out to us. We regret to hear about the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (703) 790-9800. We look forward to hearing from you.
ANNANDALE, VA
Judith R|2015 GMC Acadia
Confirmed Service Customer
7/17/2025
Franklin was so kind and pleasant and explained everything. Thanks very much! 7/17/2025
7/18/2025
Judith, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
MC LEAN, VA
Danette Lynn P|2019 Chevrolet Cruze
Confirmed Service Customer
7/18/2025
I can never say enough good things about Carlos and the Tysons Koons Service Dept crew; they have taken care of my GM vehicles for many years with great customer care, patience and a strong knowledge of vehicle service and maintenance. The news that Carlos is now the Service Manager was very welcome - he certainly deserves this lead position because is the The.Absolute.Best at customer service at Koons!
7/21/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
FAIRFAX, VA
Gregory R|2023 GMC Sierra 1500
Confirmed Service Customer
7/18/2025
My adviser was prompt and very professional. He answered all my questions and ensured that I understood his answers.
7/21/2025
Gregory, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
RICHMOND, VA
Gicela A|2025 GMC Sierra 1500
Confirmed Sales Customer
7/21/2025
Very helpful
Devin Truong
7/22/2025
Gicela, we are so happy to read such a great review about Koons Chevrolet GMC Tysons! We look forward to your next visit! Take care!
Centreville, VA
Ariel C|2023 Buick Envision
Confirmed Service Customer
7/22/2025
The whole experience was just seamless. Once I went to the right location. It was jus out of this world. I can't wait to come back.
7/23/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
GERMANTOWN, MD
Jerald C|2022 Chevrolet Tahoe
Confirmed Service Customer
7/22/2025
Helpful staff.
7/23/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you're ever in need of more help, please let us know!
BETHESDA, MD
Todd R|2025 GMC Yukon
Confirmed Sales Customer
7/22/2025
Traded in my Chevy Tahoe and bought a new GMC Yukon via a custom order working with Sait and Kash on the Sales team. It was a pleasure working with them and I received a fair price on my trade-in and also on the custom order. They made the entire process as smooth as possible, kept their promises, and were a pleasure doing business with them. My experience with Koons on this transaction was extremely positive and I appreciated that Jesus, the General Sales Manager, also reached out to me directly after about a week to thank me for the purchase and to make sure everything is good with the vehicle.
Kashif Afridi
7/23/2025
Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
McLean, VA
Mary S|2018 GMC Yukon XL
Confirmed Service Customer
7/24/2025
Excellent. Service advisor on the ball.
7/25/2025
Mary, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
WASHINGTON, DC
David B|2023 Chevrolet Blazer
Confirmed Service Customer
7/25/2025
John was excellent
7/25/2025
David, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please let us know if there is anything else we can do for you; we are more than happy to help!
STERLING, VA
Diane F|2025 Chevrolet Equinox EV
Confirmed Sales Customer
7/26/2025
The sales person was really helpful. We bought an EV. I didn’t realize how many cool things it does. I’ve been driving it for two weeks now and it’s really fun.
Kashif Afridi
7/28/2025
Diane, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
Falls Church, VA
Newton A|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
7/17/2025
Very good
7/18/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
ARLINGTON, VA
Jonathan G|2024 Chevrolet Traverse
Confirmed Service Customer
7/17/2025
Very professional and Knowledge
7/20/2025
Jonathan, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
MANASSAS, VA
Steve C|2024 Chevrolet Colorado
Confirmed Service Customer
7/17/2025
Very courteous and efficient. Prompt notifications on when the truck will be ready. Proactive with ordering a replacement part for the wireless charger and I did not have to try to convince
7/21/2025
Steve, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
ARLINGTON, VA
Paul F|2025 Chevrolet Equinox EV
Confirmed Sales Customer
7/18/2025
They did everything right.
Kashif Afridi
7/21/2025
Paul, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Vienna, VA
William A|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
7/22/2025
Outstanding service and staff
7/23/2025
William, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BROADLANDS, VA
Willard T|2014 GMC 2500 Savana
Confirmed Service Customer
7/23/2025
Reliable and on time
7/23/2025
Willard, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
VIENNA, VA
Daniel B|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
7/24/2025
The service was very good as usual. I've always had a good experience when I take my vehicle in for service.
7/25/2025
Daniel, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
MCLEAN, VA
Jessica S|2017 GMC Terrain
Confirmed Service Customer
7/28/2025
The 2nd issue I brought my car in for was not fixed. I did not know this until I drove it home on Friday night. I was under the impression that with the very expensive list of repairs I had completed, it was fixed. Now I have to make more time to bring it in and pay additional money.
7/29/2025
Jessica, thank you for reaching out to us. We regret to hear about the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (703) 790-9800. We look forward to hearing from you.
ROCKVILLE, MD
Benjamin H|2019 Chevrolet Tahoe
Confirmed Service Customer
7/28/2025
Terrible all the way around. Dropped car off on a Sunday night for a Monday morning appointment. Never received a call from anyone for almost 3 days to tell me anything. Left multiple messages , no call back, and was left on hold and hung up on twice. Worst customer service I have ever had at any dealership I have dealt with in 30 years.
7/29/2025
Benjamin, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
ALEXANDRIA, VA
Melissa J|2025 Chevrolet Traverse
Confirmed Service Customer
7/28/2025
Fabulous service, efficient and professional.
7/29/2025
Melissa, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
COLUMBIA, MD
Candida G|2017 Chevrolet Tahoe
Confirmed Service Customer
7/28/2025
I had a 9 am appt. Franklin was my service advisor. He checked my car in took pictures and did the check in process. The car didn't get to the service area until 10: 30 am. I finally received a call @12:30 pm to inform me of the diagnostic results and contemplated on doing the repairs. I had originally declined the repair. I did change my mind and was able to get the car repaired for one of the issues. Since, the other issue was unable to be replicated. I asked if an item could be removed from the car. Franklin was able to retrieve the item. Since, I had go run an errand while to repair was going to take place. My car was finally done @3pm. Frankin the service advisor was very polite, courteous and extremely helpful.
7/31/2025
Candida, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! We are always more than happy to assist you if anything else comes up. Take care!
WASHINGTON, DC
Jeff R|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/28/2025
Good info and updates from the service dept staff
7/30/2025
Jeff, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! We are always more than happy to assist you if anything else comes up. Take care!
ALEXANDRIA, VA
Tameka K|2017 GMC Terrain
Confirmed Service Customer
7/28/2025
Excellent customer service experience and quality services technicians
7/30/2025
Tameka, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
DUMFRIES, VA
Cassalux Llc A|2025 GMC Sierra EV
Confirmed Service Customer
7/29/2025
Was easy to schedule, was easy to check in , service was fast without any issues or delays.
7/30/2025
We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Koons Chevrolet GMC Tysons
Tysons, VA
Jeffrey R|2024 GMC Terrain
Confirmed Service Customer
7/29/2025
The mechanic and service advisor were outstanding! Great job.
7/30/2025
Jeffrey, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
ASHBURN, VA
Paul B|2025 Chevrolet Traverse
Confirmed Sales Customer
7/29/2025
I had a great experience. Phul was extremely helpful and was able to assist with all my requests.
Phul Zeb
7/30/2025
Paul, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Falls Church, VA
Michael N|2020 Chevrolet Equinox
Confirmed Service Customer
7/28/2025
Very good experience overall
7/29/2025
Michael, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ALEXANDRIA, VA
Alison C|2025 Chevrolet Equinox
Confirmed Service Customer
7/29/2025
Service was great, made sure I wasn’t there longer than I needed to be.
7/30/2025
Alison, it is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
ALEXANDRIA, VA
Robert M|2024 Chevrolet Colorado
Confirmed Service Customer
7/29/2025
Great customer service
7/30/2025
Robert, our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
STOYSTOWN, PA
Christopher C|2025 GMC HUMMER EV
Confirmed Sales Customer
7/30/2025
This is the second vehicle I have purchased from Koons in Tyson's and both times I had a great experience. No hard sales pressure and the staff was very helpful and accommodating. I will be back for the next one...
Curran Haywood
7/31/2025
Christopher, thank you so much for your positive comments about Koons Chevrolet GMC Tysons! Please let us know if there is anything else we can do for you; we are more than happy to help!
Warrenton, VA
Raymond N|2023 Chevrolet Equinox
Confirmed Service Customer
7/30/2025
Great service
8/1/2025
Raymond, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
Brandywine, MD
Crystal C|2024 Chevrolet Traverse
Confirmed Service Customer
7/30/2025
The associate I work with primarily at Koons Tysons Chevy, Franklin, is A+. Responsive, sympathetic, etc. However, we seem to have nothing but trouble from our 2024 Traverse RS. Within weeks we had two issues that took some time to get fixed. We have had a persistent issue since the beginning with the tire pressure light (and now the break lights) coming on and have been at the dealership now for so many hours over several visits. The biggest problem is one that the team can't replicate but happens and is terrifying while driving. The whole car shakes like there's a flat tire, hands on the wheel and foot on the pedals and it is just shuddering like there's a death rattle. My husband ended up trading in his beloved Jeep to get a car that he feels comfortable taking on longer trips. I wish I wasn't underwater on the loan because, while I love this car, I would definitely get rid of it.
8/1/2025
Crystal, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (703) 790-9800 to discuss your concerns, as your satisfaction is of utmost importance to us.
Fairfax, VA
Patrick K|2025 Chevrolet Traverse
Confirmed Sales Customer
7/31/2025
Friendly and professional.
Phul Zeb
8/3/2025
Patrick, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Vero Beach, FL
Nora B|2023 Chevrolet Camaro
Confirmed Service Customer
7/29/2025
They did a good service on my car
7/30/2025
Nora, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
FALLS CHURCH, VA
John H|2025 Chevrolet Suburban
Confirmed Service Customer
7/30/2025
Kind, professional staff. Efficient, effective service. Great experience. Only knock was they were out of loaner cars so had to use an uber during service.
7/31/2025
John, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ALEXANDRIA, VA
Brandon B|2025 GMC Acadia
Confirmed Service Customer
7/30/2025
Donavan met me as soon as I arrived and looked into where the parts where that were ordered from Detroit. He shared it would take 2-3 hours and agreed to have Scott drive me to the mall so I didn't have to stay at the dealership for the entire time. The car was ready on time and everything was fixed.
8/1/2025
Ginny, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Southfield, MI
Jonathan G|2024 Chevrolet Traverse
Confirmed Service Customer
8/1/2025
Efficient and professional
8/4/2025
We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
MANASSAS, VA
Kathleen Young K|2020 Chevrolet Equinox
Confirmed Service Customer
8/4/2025
Received help right away with no appointment
8/5/2025
Kathleen, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
VIENNA, VA
Florin S|2025 Chevrolet Traverse
Confirmed Service Customer
8/5/2025
the staff is highly experienced
8/6/2025
We are very happy to have provided you with such a positive experience! We hope to see you soon!
WASHINGTON, DC
Narish L|2021 GMC 1500 Sierra
Confirmed Service Customer
8/5/2025
- Misdiagnosis of issue that was going to cost me upwards $4000 to replace rear glass when the leak was coming from sunroof so I would have to spend about 10 k - Johnathan was determined to tell me water flows uphill from the back window to the roof then leaks - Carlos the manager argued with me stating the same thing. - I was charged for a service I didn’t requested, the water test wasn’t even right. - I took it to another dealership and have a video of water leaking from sunroof. Me as a customer feel unsafe and not trusting the reliability and performance of your technicians.
8/6/2025
Narish, we regret to hear that you had this experience with us. When you have an opportunity, please reach out to us at (703) 790-9800 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Annandale, VA
Donna D|2019 Chevrolet Cruze
Confirmed Service Customer
8/5/2025
Franklin was very helpful in providing the necessary information for my car and helped reduce my final payment
8/6/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
MANASSAS, VA
Susan L|2013 Buick LaCrosse
Confirmed Service Customer
7/31/2025
good job
8/3/2025
Susan, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
ARLINGTON, VA
Adan C|2018 Chevrolet Volt
Confirmed Service Customer
7/31/2025
Great assistance by technical liaison Mr. Jonathan Gomez.
8/3/2025
Adan, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you have any further questions, please give us a call. We're always happy to help!
FAIRFAX, VA
Peter A|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
8/4/2025
Pepyno was great
Pepyno Katende
8/5/2025
Peter, thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!
great falls, VA
Lisa K|2019 GMC Yukon XL
Confirmed Service Customer
8/5/2025
Service department (Willy) jumped in to help replace a tire at the start of my vacation. Within minutes he confirmed that you had the tire in stock and I was at your door in 20 minutes, out with a new tire in under an hour. Very grateful for the speedy service. (That being said, the tire was pricey; not as good a price as I recall when I bought them new from you.)
8/6/2025
Lisa, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FALLS CHURCH, VA
Daniel R|2021 Chevrolet Trailblazer
Confirmed Service Customer
8/9/2025
Good job as always
8/11/2025
Daniel, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
WASHINGTON, DC
John S|2025 Chevrolet Trax
Confirmed Service Customer
8/9/2025
Quick and friendly service!
8/12/2025
John, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
BURKE, VA
Michael G|2025 Chevrolet Colorado
Confirmed Sales Customer
8/9/2025
They really spot on and everything process was quick and was able to help me get the vehicle I wanted but was never specific on certain details
Bakary Darbo
8/12/2025
Michael, thank you for taking the time to leave us feedback about your experience with us. If you have any further questions, please give us a call. We're always happy to help!
Lorton, VA
Gerald M|2014 Chevrolet Volt
Confirmed Service Customer
8/9/2025
Spot on amazing in all places
8/12/2025
Gerald, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
ANNANDALE, VA
Michael C|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
8/12/2025
Salesman was great. Easy process.
Devin Truong
8/14/2025
Michael, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Triangle, VA
Don T|2023 GMC Canyon
Confirmed Service Customer
8/5/2025
I drive 40 miles to get to Koons, passing 2 other GMC dealers along the way, they're that much better than the others.
8/6/2025
Don, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Koons Chevrolet GMC Tysons. We look forward to your next visit! Take care!
HARPERS FERRY, WV
Ricky T|2023 Chevrolet Trailblazer
Confirmed Service Customer
8/5/2025
Job well done
8/6/2025
Ricky, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HENRICO, VA
Clifton G|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/9/2025
Prompt professional service.
8/11/2025
Clifton, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Woodbridge, VA
Henry T|2025 GMC Yukon
Confirmed Sales Customer
8/11/2025
Easy, transparent, and awesome customer service!
Taiseer Aadam
8/13/2025
Henry, thank you so much for your positive comments about Koons Chevrolet GMC Tysons! We are always more than happy to assist you if anything else comes up. Take care!
Falls Church, VA
Christina N|2025 Chevrolet Traverse
Confirmed Sales Customer
8/12/2025
Communication was quick, non-persuasive and made for a very pleasant car buying experience!
David Owino
8/15/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Alexandria, VA
Geovanni V|2025 Chevrolet Trax
Confirmed Sales Customer
8/13/2025
Everything was good
Michael Sevillano Morales
8/14/2025
Geovanni, we are so happy to read such a great review about Koons Chevrolet GMC Tysons! Feel free to reach out to us if you need anything. Have a wonderful day.
Sterling, VA
Willy L|2024 Chevrolet Colorado
Confirmed Service Customer
8/14/2025
The service was excellent and everyone at Koons service department is top notch. Miss you guys!!
8/16/2025
Willy, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Silver spring, MD
Victor C|2023 Chevrolet Camaro
Confirmed Service Customer
8/14/2025
Great and quick service.
8/16/2025
Victor, we're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
FALLS CHURCH, VA
Wilmer Alexande M|2025 Chevrolet Silverado 1500
Confirmed Service Customer
8/14/2025
Terrible. Barely answer the phone or do follow ups with customer.
8/16/2025
We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
HYATTSVILLE, MD
Michael M|2020 Chevrolet Bolt EV
Confirmed Service Customer
8/14/2025
Have now interacted with Jonathan, EV service specialist, four or five times now. He is excellent and professional. He alone keeps me travelling 15 miles to Koons for service even though I moved and there is a different Chevy dealership only 2 miles away from me now.
8/16/2025
Thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
WASHINGTON, DC
Richard A|2025 GMC Sierra 2500 HD
Confirmed Service Customer
8/14/2025
The service dept was unprofessional with several employees hanging around in the customer area with their phones, etc. At first my appointment was not found in the system. When it was I had to wait almost a hour and a half to get a simple oil change and tire rotation done (this was the first service for my new truck.) I had made an appointment as made special arrangements to bring the truck to the dealer where I purchased it for this service and needed to wait for it. When the tech brought it back for me the door handle had grease all over it adn the truck had not been washed. The service rep seemed uninterested in even asking if things were ok. I had to ask him for a rag to wipe the grease off (after I took the majority off with the paper floor mat that had been left in the truck.) I will not be returning to this dealership for service again. I will find another dealer in my area.
8/16/2025
Richard, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. When you have an opportunity, please reach out to us at (703) 790-9800 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
BOYDTON, VA
Elham A|2025 GMC Sierra 1500
Confirmed Sales Customer
8/15/2025
Excellent salespeople and staff did everything in their power to make the best deal for me
Abdelilah Bouydra
8/17/2025
Elham, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please let us know if there is anything else we can do for you; we are more than happy to help!
Ashburn, VA
Ishwara B|2018 Chevrolet Volt
Confirmed Service Customer
8/15/2025
The advisor was accommodating to get my done quick since I was from out of town stuck in DC
8/17/2025
Ishwara, it is great to hear everything was done quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
Clifton park, NY
Eugene S|2021 Chevrolet Tahoe
Confirmed Service Customer
8/15/2025
I am a long time customer of Koon's Chevrolet. The service personnel are fantastic. Donnavan Richards is a pleasure to work with. He's personable, efficient and professional. I enjoy my customer affiliation with Koons. They have earned my trust.
8/17/2025
Eugene, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please don't hesitate to reach out if there's anything additional we can do for you.
FALLS CHURCH, VA
Lisa S|2024 Chevrolet Traverse
Confirmed Service Customer
8/15/2025
new car purchase. thank you everyone Always a pleasure Carlos working with you. you make the process go smoothly. keep up the good work.
8/17/2025
Lisa, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please don't hesitate to reach out if there's anything additional we can do for you.
ALEXANDRIA, VA
Nathalia B|2024 Chevrolet Equinox
Confirmed Service Customer
8/15/2025
Franklin was Professional and exceeded expectations. Gave me the exact information I needed to get a hold of my warranty information
8/17/2025
Nathalia, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please don't hesitate to reach out if there's anything additional we can do for you.
MANASSAS, VA
Jack T|2024 Chevrolet Corvette
Confirmed Service Customer
8/15/2025
Just fine the car received required service in a timely manner.
8/18/2025
Jack, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
lakeworth beach, FL
Wendy V|2002 Chevrolet Suburban
Confirmed Service Customer
8/16/2025
Waited 2 hours to read the diagnostic codes to determine course of action. We arrived on time for our appointment. This is a 5 minute job. Wondering if this process could be improved for the sake of customer satisfaction?
8/18/2025
Wendy, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (703) 790-9800 so we can make your experience a positive one.
Marquette, MI
Gregory B|2022 GMC 1500 Sierra
Confirmed Service Customer
8/16/2025
Customer service was great
8/18/2025
Gregory, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
CLINTON, MD
Mary C|2021 Buick Encore GX
Confirmed Service Customer
8/16/2025
John Barrie was excellent !!! Knowledgeable … kind … helpful and understanding !
8/18/2025
Mary, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BETHESDA, MD
Stevie F|2025 Chevrolet Suburban
Confirmed Service Customer
8/16/2025
My name is Steve Ford,and my experience at Koons Chevrolet i appreciate the time and effort that (Mr David Owino) took too understand what I wanted and what i was looking for and I got just that ,when I left with me new truck I was very pleased and satisfied of my purchase,I recommend this Dealership and thanks to my Salesmen I really appreciate your great customer service keep up the good work and i will be back
8/18/2025
Stevie, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Washington, DC
Ricky T|2023 Chevrolet Malibu
Confirmed Service Customer
8/17/2025
Great customer service
8/18/2025
We appreciate your positive review of your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
HENRICO, VA
Richard E|2020 Chevrolet Trax
Confirmed Service Customer
8/18/2025
Great experience, was in/out in no time.
8/19/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Arlington, VA
Jerry S|2025 Chevrolet Blazer
Confirmed Sales Customer
8/18/2025
They bent over backwards to make us happy
Pepyno Katende
8/19/2025
Jerry, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! We are always more than happy to assist you if anything else comes up. Take care!
Riverdale, MD
Ken P|2021 GMC 1500 Sierra
Confirmed Service Customer
8/18/2025
John, my service rep, was outstanding. I was well informed and my interests were held in the highest regard. I was only asked to consider immediate service needs with no pressure for additional work that presently necessary. Excellent.
8/19/2025
Ken, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FAIRFAX, VA
William P|2025 Chevrolet Suburban 1500
Confirmed Service Customer
8/18/2025
Great service
8/19/2025
William, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
MC LEAN, VA
Leon B|2025 Chevrolet Tahoe
Confirmed Service Customer
8/18/2025
Overall, my experience was OK. I feel that the agent who managed my service could have been more attentive to a question I had about my new car.
8/19/2025
Leon, we appreciate you taking the time to leave us this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
FALLS CHURCH, VA
Douglas W|2025 GMC Sierra 2500 HD
Confirmed Service Customer
8/18/2025
Good first time visit. Carlos was friendly, poly and helpful.
8/20/2025
Douglas, thank you for your kind review; we are happy to pass along your comments to Carlos here at Koons Chevrolet GMC Tysons! We look forward to your next visit! Take care!
RESTON, VA
Chianti J R|2023 GMC Yukon
Confirmed Service Customer
8/18/2025
Very satisfied with my service provided for my GMC 3500
8/20/2025
Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LANHAM, MD
William S|2017 Chevrolet Cruze
Confirmed Service Customer
8/19/2025
I have been servicing my vehicles here for well over 10 years. I have confidence and trust in their work.
8/20/2025
William, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HERNDON, VA
Michael B|2024 Chevrolet Trailblazer
Confirmed Service Customer
8/19/2025
The customer service rep, Franklin, was very courteous and communicative. He and the mechanic always appeared to be on the same page, as Franklin always had a detailed answer
8/20/2025
Michael, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
ARLINGTON, VA
Nicole R|2018 Chevrolet Traverse
Confirmed Service Customer
8/19/2025
Carlos did a great job getting car in and getting issue addressed and fixed.
8/20/2025
Nicole, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please don't hesitate to reach out if there's anything additional we can do for you.
ARLINGTON, VA
Eric D|2011 Chevrolet Camaro
Confirmed Service Customer
8/19/2025
John Barrie was excellent. He communicated what was needed for the car and kept me informed during the repair that I waited on at the dealership.
8/20/2025
Eric, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please don't hesitate to reach out if there's anything additional we can do for you.
McLean, VA
Richard Y|2019 Chevrolet Blazer
Confirmed Service Customer
8/19/2025
The staff were very professional; they explained everything and kept me updated on the progress of the repairs to my vehicle.
8/20/2025
Richard, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! Please don't hesitate to reach out if there's anything additional we can do for you.
Bethesda, MD
Denis L|2023 Chevrolet Tahoe
Confirmed Service Customer
8/19/2025
Overall, it was a positive experience. Franklin was great.
8/20/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
VIENNA, VA
Gerald M|2014 Chevrolet Volt
Confirmed Service Customer
8/20/2025
Everyone was top notch amazing
8/21/2025
Gerald, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
ANNANDALE, VA
Steven Robert J|2021 Chevrolet Tahoe
Confirmed Service Customer
8/20/2025
Always timely. Always friendly. Excellent service, above and beyond.
8/21/2025
Steven, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
SPRINGFIELD, VA
Corey W D|2026 GMC Sierra EV
Confirmed Service Customer
8/20/2025
Was able to make an appointment quickly then provided quick service to correct the issue with my Sierra EV. The only negative is that the Koon's shuttle can't cover the DMV Area outside a 5 mile radius.
8/21/2025
Corey, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (703) 790-9800 when you have a chance. Thank you, and we look forward to hearing from you.
Annandale, VA
David W|2023 GMC Yukon
Confirmed Service Customer
8/20/2025
I was kept informed throughout the entire process. I also loved the portal.
8/21/2025
David, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
FAIRFAX, VA
Benjamin K|2025 GMC HUMMER EV SUV
Confirmed Sales Customer
8/13/2025
Repeate buyer - Excellent experience start to finish.
Alexander Carlotto
8/15/2025
Benjamin, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
new tripoli, PA
Anthony S|2019 Chevrolet Malibu
Confirmed Service Customer
8/13/2025
Always have a great experience when dealing with my service advisor Donnovan!
8/16/2025
Thank you for choosing Koons Chevrolet GMC Tysons as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
WASHINGTON, DC
David H|2017 Chevrolet Volt
Confirmed Service Customer
8/14/2025
Koons provided prompt, expert attention for my poorly-running Chevy Volt. It's back to running good-as-new.
8/16/2025
David, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ARLINGTON, VA
John S|2024 Chevrolet Equinox EV
Confirmed Service Customer
8/14/2025
Jonathan was very helpful throughout the process.
8/16/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
BETHESDA, MD
Franklin P|2024 GMC Canyon
Confirmed Service Customer
8/14/2025
carlos is a great advisor
8/16/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Ashburn, VA
David N|2017 Chevrolet Suburban
Confirmed Service Customer
8/14/2025
friendly service manager-worked with me to get best price
8/16/2025
David, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Koons Chevrolet GMC Tysons
MC LEAN, VA
Lloyd B|2005 Chevrolet Corvette
Confirmed Service Customer
8/14/2025
At thiis time very unsatisfied, the work performed did not rectify the problem. I paid a very large sum of money for no repair......
8/17/2025
Lloyd, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (703) 790-9800 to discuss your concerns, as your satisfaction is of utmost importance to us.
Clinton, MD
Paulo L|2022 Chevrolet Tahoe
Confirmed Service Customer
8/14/2025
good and fast
8/17/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!
FALLS CHURCH, VA
Chase H|2020 Buick Encore
Confirmed Service Customer
8/14/2025
Great service manager
8/17/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
RESTON, VA
Rodney W|2015 GMC Yukon XL
Confirmed Service Customer
8/20/2025
Awesome!!
8/21/2025
Rodney, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
RESTON, VA
Patrick F|2025 Chevrolet Suburban
Confirmed Sales Customer
8/22/2025
It was positive. Enjoyed the sales and finance team. Very helpful.
Abdelilah Bouydra
8/24/2025
Patrick, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
West Springfield, VA
Patreace G|2025 Chevrolet Suburban
Confirmed Sales Customer
8/22/2025
We had a wonderful experience at the dealership. Kash was fantastic and listened to what we really wanted. We had to bring our kids along and he was so kind with them as well. Very smooth process.
Kashif Afridi
8/24/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Waldorf, MD
Batbayar B|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/22/2025
Carlos help me lot his professional. Thanks again
8/24/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
ROCKVILLE, MD
John S|2021 GMC Yukon XL
Confirmed Service Customer
8/22/2025
As always, the service is excellent if it is done by experienced people like Jonathan.
8/24/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
STERLING, VA
Rob S|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/22/2025
Carlos was amazing very direct and efficient as a shop owner the dealership should be happy to have this young man
8/24/2025
Rob, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Arlington, VA
Scott D|2022 Chevrolet Tahoe
Confirmed Service Customer
8/22/2025
Great Service all around!
8/24/2025
Scott, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Tysons, VA
Tom G|2025 Chevrolet Equinox EV
Confirmed Sales Customer
8/22/2025
By in large I was happy with my experience with the dealer and sales representative. It seemed like the whole process took unnecessarily long. We had too much of dead space during the process . . . including getting our car when all the documents were signed.
Tyler Homren
8/24/2025
Tom, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (703) 790-9800 when you have a chance. Thank you, and we look forward to hearing from you.
Falls Church, VA
Roberto S|2025 GMC Yukon
Confirmed Sales Customer
8/23/2025
A very smooth transaction. Ky and Lukas and the entire team were very friendly and make the experience a pleasant one. They answered all my questions and presented a fair offer. The general manager, Jesus, was super friendly and he made my day and my kids day by allowing us to test drive a Corvette. Definitely will recommend this dealer to anyone and will be doing business with them in the near future.
Luka Kymalainen
8/25/2025
Roberto, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bristow, VA
Chris W|2019 Buick Encore
Confirmed Service Customer
8/14/2025
Efficient, quality work and great communication throughout the visit.
8/17/2025
Chris, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
WASHINGTON, DC
Ronald B|2024 GMC Yukon XL 1500
Confirmed Service Customer
8/14/2025
Superior service and very friendly people.
8/17/2025
Ronald, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
WASHINGTON, DC
Scott M|2019 Buick Regal
Confirmed Service Customer
8/21/2025
The key fob replacement process was explained and John worked with me to come up with a good solution to the problem since fobs are a challenge to replace/add.
8/22/2025
Scott, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
HERNDON, VA
Deborah E|2005 Buick LaCrosse
Confirmed Service Customer
8/22/2025
Professional, prompt service provided by entire team. Our technician, Jonathan, was very knowledgeable, experienced and explained the issue in detail. We are extremely grateful!
8/25/2025
Deborah, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Vienna, VA
William B|2017 Chevrolet Camaro
Confirmed Service Customer
8/27/2025
I really appreciate Franklin for getting my cost service so quickly.
8/28/2025
William, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
FAIRFAX, VA
Fred B|2021 GMC Acadia
Confirmed Service Customer
8/29/2025
Just an FYI to all car owners out there. Always get the extended warranty when you buy your new or used vehicle. My $200 oil change and tire rotation was free
9/1/2025
Fred, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FALLS CHURCH, VA
Jeff I|2021 Chevrolet Tahoe
Confirmed Service Customer
8/29/2025
Service delivered quickly and as promised. Shuttle service excellent to and fro.
9/1/2025
Jeff, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
MCLEAN, VA
Tom R|2000 Chevrolet Monte Carlo
Confirmed Service Customer
8/29/2025
Jonathan, advisor was pleasant , knowledgeable & extremely fast in getting my 2000 Monte Carlo fixed & back within 24 hours. 😊Superior job
9/1/2025
Tom, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!
Falls Church, VA
George B|2024 GMC Canyon
Confirmed Service Customer
8/27/2025
Jonathan, the service manager was very helpful and knowledgeable. I would happily continue servicing my truck with him. George
8/28/2025
George, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Koons Chevrolet GMC Tysons
Vienna, VA
George C|2019 Chevrolet Corvette
Confirmed Service Customer
9/1/2025
Great overall, good communication
9/2/2025
George, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
ARLINGTON, VA
Miladis M|2020 Chevrolet Traverse
Confirmed Service Customer
9/1/2025
Easy to schedule an appointment and great customer service. The dealership is honest which is hard to find. I never had any issues.
9/2/2025
Miladis, we want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
ROCKVILLE, MD
Donald B|2025 GMC Sierra 1500
Confirmed Sales Customer
9/1/2025
I had a great experience. Everyone was so knowledgeable and helpful. Awesome is all that’s left to say.
Alexander Carlotto
9/2/2025
Donald, we're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
Fairfax, VA
Daniel G|2025 GMC Sierra 1500
Confirmed Sales Customer
9/3/2025
Great!
Abdelilah Bouydra
9/3/2025
Daniel, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Poolesville, MD
Gary V|2022 GMC Yukon XL
Confirmed Service Customer
9/8/2025
Thorough, Efficient, and Professional.
ARLINGTON, VA
Tadesse T|2025 Chevrolet Suburban
Confirmed Service Customer
9/3/2025
Great
9/3/2025
Tadesse, your satisfaction is our top priority. We look forward to your next visit! Take care!
Bethesda, MD
David B|2023 Chevrolet Blazer
Confirmed Service Customer
9/8/2025
Dave rules
9/8/2025
David, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STERLING, VA
Michael W|2025 GMC Sierra 1500
Confirmed Sales Customer
9/8/2025
got the truck I had been trying to find and a good price, so it worked well for me! Appreciably, Michael
Devin Truong
9/9/2025
Michael, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Feel free to reach out to us if you need anything. Have a wonderful day.
Riva, MD
Tim O|2016 Chevrolet Impala
Confirmed Service Customer
9/9/2025
John Barrie was able to get me an appointment before my next out of town road trip. There was a nail in one of my tires and the solution was to replace it. Other bracking problems were also fixed.
9/10/2025
Timothy, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! We look forward to your next visit! Take care!
FALLS CHURCH, VA
Kevin F|2026 Chevrolet Equinox
Confirmed Sales Customer
9/1/2025
Very knowledgeable and professional staff
Phul Zeb
9/3/2025
Kevin, thank you so much for your positive comments about Koons Chevrolet GMC Tysons! We are always more than happy to assist you if anything else comes up. Take care!
Mclean, VA
John S|2020 Chevrolet Bolt EV
Confirmed Service Customer
9/1/2025
Dealership dand Jonathan did a great job on 60 month service of my 2020 Chevy Bolt.
9/2/2025
John, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. We are always more than happy to assist you if anything else comes up. Take care!
BETHESDA, MD
Fred B|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/1/2025
The service dept would not properly diagnose the “service suspension system” warning since it was not doing it at that time. I had already acknowledged it earlier during the drive to the dealership. They said they could not do anything about it since there was not a code.
9/2/2025
Fred, thank you for taking the time to leave us feedback about your experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (703) 790-9800 so we can work towards a resolution.
ALDIE, VA
Jessica R|2025 GMC Acadia
Confirmed Sales Customer
9/2/2025
David Owino did an amazing job selling us the car and has offered continued support even after. Overall and very enjoyable experience.
David Owino
9/3/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sterling, VA
Margarita B|2015 Buick LaCrosse
Confirmed Service Customer
9/7/2025
Very professional service department!
9/8/2025
Margarita, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
FAIRFAX, VA
Shanshan S|2024 GMC Yukon XL 1500
Confirmed Service Customer
9/7/2025
All great
9/8/2025
Shanshan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
MC LEAN, VA
Craig S|2025 Chevrolet Equinox
Confirmed Service Customer
9/9/2025
I was treated with outstanding service. Everyone I dealt with was so professional and could not do enough for me as I waited on my Equinox being serviced.
9/10/2025
Craig, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ADAMSTOWN, MD
William P|2021 Chevrolet Tahoe
Confirmed Service Customer
9/9/2025
I was treated very well and my car needs were addressed thoroughly. My comment is this, not applicable to the service, but when I purchased my Tahoe I purchased the 6-year ESC plan which has been used to off-set some costs at each service date. On the invoice for this current service I notice on the invoice it does not address my ESC as in the past but shows "Ford" service policy. Was my ESC used to off-set some of the cost or did this "Ford" policy take over? And what happened to my ESC plan?
9/10/2025
William, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (703) 790-9800 when you have a chance. Thank you, and we look forward to hearing from you.
BURKE, VA
Michael G|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/10/2025
Easy drop off before store opening, pick up in afternoon with easy checkout. Everyone polite.
9/10/2025
Michael, It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HAYMARKET, VA
Feliciano C|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
9/10/2025
Very good service
9/10/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
CLINTON, MD
Peter S|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
9/12/2025
Great response and quick turn around.
9/15/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Vienna, VA
Willard T|2014 GMC 2500 Savana
Confirmed Service Customer
9/12/2025
Nobody likes paying for repairs, Carlos does the repairs with utmost trust.
9/15/2025
Willard, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please let us know if there is anything else we can do for you; we are more than happy to help!
VIENNA, VA
James B|2025 GMC Acadia
Confirmed Sales Customer
9/12/2025
Car was priced well compared to other dealers in the area. Inventory was another plus. Salesman was knowledgeable about the vehicle and the technology. Easy transaction. Only downside was the extended wait for the finance.
Kashif Afridi
9/15/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Saint Leonard, MD
Roman N|2025 Chevrolet Equinox EV
Confirmed Sales Customer
9/14/2025
Kash did a great job
Kashif Afridi
9/15/2025
Roman, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
Falls Church, VA
Jaime G|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
9/14/2025
Service advisor was great
9/16/2025
Jaime, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
ANNANDALE, VA
Flavien M|2019 Chevrolet Traverse
Confirmed Service Customer
9/14/2025
I was happy for for all the services done on my car. Franklin was very professional and was explaining all the steps of the process.
9/16/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
CLARKSBURG, MD
Anne B|2018 Chevrolet Traverse
Confirmed Service Customer
9/15/2025
The service team was helpful. The vechicle was returned wash. The service requested was done with no issues.
9/16/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! Please don't hesitate to reach out if there's anything additional we can do for you.
FAIRFAX, VA
Randy C|2024 GMC Sierra 2500 HD
Confirmed Service Customer
9/9/2025
No issues
9/10/2025
Randy, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
Springtown, TX
Constanze A|2026 Chevrolet Trailblazer
Confirmed Sales Customer
9/10/2025
Friendly and respectful. Was able to easily get requested information and complete transaction quickly.
Bakary Darbo
9/11/2025
We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
Reston, VA
Lery S|2023 Chevrolet Corvette Z06
Confirmed Service Customer
9/10/2025
It was a great expirience.
9/11/2025
Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STAFFORD, VA
Solomon W|2023 Chevrolet Tahoe
Confirmed Service Customer
9/11/2025
Here's a shorter review for a Chevrolet dealership service: "I had a great service experience at Chevrolet. The staff was friendly and efficient. They kept me informed, and the service was completed quickly. My car runs great, and I'm very satisfied with the quality of work. Highly recommend!"
9/12/2025
Solomon, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Thanks for the recommendation, and have an amazing day!
ALEXANDRIA, VA
Leah N|2016 Chevrolet Trax
Confirmed Service Customer
9/15/2025
I came in for an oil change and tire rotation. When I went to pick up the car and get in the dash board indicated one of the tires had low pressure. I went back in and asked if they filled the tires with air and he told me yes. He came and looked at the dash board and told me it was just a sensor issue. When I got home and checked the tires one of them had 23 psi when it should have been 35 psi. I reached out to customer service and they said I would receive a call from a manager and still have not.
9/16/2025
We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
RESTON, VA
Timothy A|2022 Buick Encore GX
Confirmed Service Customer
9/15/2025
The team at Koons Tysons Chevy-Buick-GMC are real pros! Well done, team!
9/16/2025
Timothy, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
BURKE, VA
Hailu H|2023 Chevrolet Suburban 1500
Confirmed Service Customer
9/15/2025
Good service
9/16/2025
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
ALEXANDRIA, VA
Jarett S|2025 GMC Yukon XL 1500
Confirmed Sales Customer
9/16/2025
Seamless and professional. Tyler was a rockstar!
Tyler Homren
9/17/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
warrenton, VA
Neal O|2006 Chevrolet Corvette
Confirmed Service Customer
9/17/2025
i am always happy when I leave. everyone is great.
9/17/2025
Neal, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
VIENNA, VA
Mark D|2023 Chevrolet Tahoe
Confirmed Service Customer
9/17/2025
Professional and courteous. Great communications.
9/17/2025
Mark, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREAT FALLS, VA
Glenda A|2025 GMC Acadia
Confirmed Sales Customer
9/18/2025
Very professional great team
Saleam Sisay
9/19/2025
Glenda, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
FREDRICKSBURG, VA
Raghad S|2025 Chevrolet Equinox
Confirmed Sales Customer
9/18/2025
David was immensely helpful and supportive
Fairfax Station, VA
Sisay T|2025 Chevrolet Suburban
Confirmed Service Customer
9/19/2025
Efficient service in a timely manner
9/22/2025
Thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ALEXANDRIA, VA
Guerry S|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/19/2025
The man at the service desk, John Barrie, was super helpful! He told me that the transmission work scheduled for next week is covered in my used-car warranty. (Surprise!) And that my key fob that died is also covered! This was like Money falling from the sky. I had no idea the warranty was so inclusive. Thank you, John, for digging through the warranty details!!
9/22/2025
Guerry, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
ANNANDALE, VA
Lois R|2023 Chevrolet Suburban 1500
Confirmed Service Customer
9/19/2025
Everything was so timely you took care of the recall what else could one ask for. And everyone is so nice.
9/22/2025
Lois, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
MC LEAN, VA
Deborah H|2026 GMC Terrain
Confirmed Sales Customer
9/20/2025
Made the purchase so easy!
Bakary Darbo
9/20/2025
Deborah, thank you so much for your positive comments about Koons Chevrolet GMC Tysons! We are always more than happy to assist you if anything else comes up. Take care!
Hambleton, WV
Earl J|2016 Chevrolet Cruze Ltd
Confirmed Service Customer
9/23/2025
everything went excellent Carlos and team was great
9/24/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
LORTON, VA
Eric W|2022 Chevrolet Colorado
Confirmed Service Customer
9/17/2025
they did well this time, was very fast service
9/17/2025
Eric, your satisfaction is our top priority. We look forward to your next visit! Take care!
ANNANDALE, VA
Robert S|2021 Chevrolet Trailblazer
Confirmed Service Customer
9/17/2025
Good
9/17/2025
Robert, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FALLS CHURCH, VA
John P|2023 GMC Yukon XL 1500
Confirmed Service Customer
9/18/2025
Every visit is both professional and pleasant!
9/19/2025
John, we want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FORT WASHINGTON, MD
Katherine D|2025 Chevrolet Suburban
Confirmed Sales Customer
9/18/2025
I was treated like family. From the time I walked in I felt like I was among friends. I was given a very fair deal on my new Suburban. I could have not have asked for any better.
Earl Jones
9/19/2025
Katherine, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.
Heathsville, VA
Aaron J|2024 GMC Sierra 1500
Confirmed Service Customer
9/19/2025
Carlos was fantastic. This is best experience I’ve had.
9/22/2025
Aaron, we're happy to hear you had such a positive experience with Carlos! Thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
ARLINGTON, VA
Joshua G|2024 GMC Sierra 2500 HD
Confirmed Service Customer
9/19/2025
Tech got grease both inside and outside of the vehicle. Advisor cleaned and took pictures but it should not of occurred. Estimate went from $220 to an actual of $330.
9/22/2025
Joshua, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (703) 790-9800 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
STERLING, VA
Jamil B|2021 Chevrolet Traverse
Confirmed Service Customer
9/23/2025
Prompt courteous service.
9/24/2025
Jamil, thank you so much for your positive comments about Koons Chevrolet GMC Tysons! Feel free to reach out to us if you need anything. Have a wonderful day.
ARLINGTON, VA
Kristen C|2021 GMC Yukon XL
Confirmed Service Customer
9/24/2025
John B. was great
9/25/2025
Kristen, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please let us know if there is anything else we can do for you; we are more than happy to help!
GREAT FALLS, VA
Michael M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
9/24/2025
I had the pleasure of working with Felipe M. (Sales consultant) and Jesus (General Manager). Both were outstanding. No typical sales pressure tactics. They were honest, patient, and took the time to make sure I was happy. Felipe had 3 trucks ready for me to test drive before I am even arrived because they were considerate of my time. Jesus even took the time to find another truck that I didn't even think of that met my needs and then took me personally on a test drive. You don't normally get that kind of level of service from a General Manager. I happily purchased a truck from this dealership and will do future business with them, as well as send them referrals. It was truly a breath of fresh air to work with an honest and caring dealership. Thank you Felipe and Jesus!
Jhoan Mosquera
9/25/2025
Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! Please let us know if there is anything else we can do for you; we are more than happy to help!
Ashburn, VA
James G|2018 Chevrolet Suburban
Confirmed Service Customer
9/23/2025
The pricing is outrageously high. Even for Loyalty customer. The coupons you mail us are a joke.
9/24/2025
James, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (703) 790-9800 when you have a chance. Thank you, and we look forward to hearing from you.
ALEXANDRIA, VA
Felipe M|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
9/23/2025
Hi is so nice and helpful and kind
9/24/2025
Thank you so much for the positive review! We hope to see you soon!
CLINTON, MD
Stefanie H|2025 GMC Sierra 1500
Confirmed Sales Customer
9/24/2025
We were so fortunate to have found Koons and Abdel who we worked with throughout our purchase. We knew exactly what we wanted and they didn’t try to sell us anything else. The price was exactly what the told us it would and didn’t suddenly change as it had when we visited other dealerships. They gave us an entire breakdown of it. We were able to do almost everything over the phone but there was absolutely no obligation if we came and changed our minds in purchasing the vehicle. At arrival it was a breeze. Abdel brought the keys with him to meet us, we went for the test drive and completed our purchase. Absolutely no funny business.
Abdelilah Bouydra
9/24/2025
Stefanie, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nitro, WV
Nicholas M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
9/25/2025
The salesperson was very helpful and able to locate the vehicle I was looking for per the website advertisement. She was very knowledgeable about the vehicle and the options available.
Saleam Sisay
9/26/2025
Nicholas, we're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!
Huntingtown, MD
Larry C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
9/25/2025
Carlos was great to deal with
9/26/2025
Larry, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fairfax, VA
Thomas M|2022 GMC Yukon
Confirmed Service Customer
9/25/2025
Check in and service questions were completed quickly by John and I was kept informed about what was needed and how long it should take. Only hold up was whether the parts would arrive when expected(they did). Yukon running great again. :-)
9/26/2025
Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! We look forward to your next visit! Take care!
ALEXANDRIA, VA
John H|2025 GMC Canyon
Confirmed Sales Customer
9/26/2025
I hate surveys
Luka Kymalainen
9/28/2025
We really appreciate your feedback! Please reach out to us at (703) 790-9800 so we may identify ways to improve your experience.
Ashburn, VA
Megan C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/26/2025
It was great. Things moved smoothly and everyone was great.
9/29/2025
Megan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
FALLS CHURCH, VA
Matthew M|2020 Chevrolet Blazer
Confirmed Service Customer
9/26/2025
Great service and very courteous towards the customers concerns. Recommend their service department and their sales.
9/29/2025
Matthew, we are delighted to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
STERLING, VA
Patrick K|2025 Chevrolet Traverse
Confirmed Service Customer
9/29/2025
Disorganized. Slow response to service customer. Brand new Traverse warning lights came on and well as trouble with brake system. Was told that the car was safe to drive home and that a part needed to be received from the factory that would take two weeks. I have not heard a single word from Koons in the last two weeks. I hope this is not a “lemon” that I just bought from GM, but I may be returning the car to the dealer.
9/29/2025
Patrick, we regret to hear that you had this experience with us. Here at Koons Chevrolet GMC Tysons, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (703) 790-9800 to discuss ways we can better serve you in the future.
VERO BEACH, FL
Douglas J|2016 Chevrolet Tahoe
Confirmed Service Customer
9/29/2025
Service done as I requested and gave me the write up what need to be done on my truck.
9/30/2025
Douglas, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
FT WASHINGTON, MD
Kevin P|2025 GMC Sierra 1500
Confirmed Service Customer
10/29/2025
Carlos and his team in the service department did me a "solid". They fixed a leaking transmission fluid issue on my brand new GMC Sierra Denali Ultimate, and they did so on a vehicle that was not purchased at Koons but was within the 30-day window of after-purchase maintenance. Of course a brand new vehicle should not be leaking transmission fluid, and it was unsafe to drive, and Carlos understood the situation and solved the problem. He and his team were professional and helpful -- just the way a service department should be from a customer standpoint -- and I appreciate it very much.
10/6/2025
Kevin, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
McLean, VA
Raghad A|2025 Chevrolet Equinox
Confirmed Service Customer
10/6/2025
David was exceptional and professional answered all my questions and made me comfortable buying the car.
10/7/2025
We're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please let us know if there is anything else we can do for you; we are more than happy to help!
Fairfax Station, VA
Luis S|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/24/2025
Thanks
9/25/2025
Luis, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
FALLS CHURCH, VA
Mary S|2021 GMC Yukon
Confirmed Service Customer
9/25/2025
Carlos was professional and nice to work with. He listened to our concerns and ensured they were addressed.
9/27/2025
Mary, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FAIRFAX, VA
Erik H|2025 Chevrolet Suburban
Confirmed Sales Customer
9/26/2025
Kash did a great job showcasing multiple vehicles and facilitating a trade in for a new Suburban.
Kashif Afridi
9/29/2025
Erik, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
Alexandria, VA
Nicholas K|2026 GMC Sierra 1500
Confirmed Sales Customer
9/28/2025
Abdel was great! Great communication, extremely helpful sending videos of the truck, answer questions even before coming to the dealership. The purchasing process was seamless and Abdel and the finance guy got everything done as quick as possible. Fastest car buying experience I’ve ever had. Would highly recommend Abdel and Koons GMC Tyson.
Abdelilah Bouydra
9/29/2025
Nicholas, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Crownsville, MD
William A|2018 Chevrolet Equinox
Confirmed Service Customer
9/29/2025
Top notch service
9/30/2025
William, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
BROADLANDS, VA
Donald H|2024 Chevrolet Suburban 1500
Confirmed Service Customer
10/6/2025
Great service
10/8/2025
Donald, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
LORTON, VA
Stonebridge S|2022 GMC 2500HD Sierra
Confirmed Service Customer
10/7/2025
I called and made a virtual appointment for the same day. The service advisor was able to get me in and started the while I wait service right away. The mechanic worked efficiently and completed the work quicker than I was told. Very happy.
10/8/2025
We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Koons Chevrolet GMC Tysons
STERLING, VA
Michael M|2015 GMC Yukon XL
Confirmed Service Customer
10/7/2025
John Barrie was a very helpful and professional service advisor; he kept me informed each step of the way and felt like an advocate for a fair outcome on the cost of the service. The shop seems to have done a thorough job evaluating and fixing the issue. I'm not happy with GMC for the SUV needing the repair in the first place, but I was pleased with the work by Koons.
10/8/2025
Michael, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
GREAT FALLS, VA
Forrest P|2019 GMC Yukon XL
Confirmed Service Customer
10/8/2025
Excellent work conducted in identifying significant number of problems that needed taken care of, and it was done quickly and efficiently.
10/9/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
WOODBRIDGE, VA
Peter A|2025 GMC Sierra 1500
Confirmed Service Customer
10/8/2025
I needed a quick oil change. One of the gentleman at the service counter named Walt quickly introduced himself and asked how he can help me. I stated what I needed and he said not a problem. And within an hour and a half I had the oil changed and tires rotated. Thanks so much for your service. I will always continue to go back to Koons for the service and I love my 2025 GMC Sierra 1500.
10/10/2025
Peter, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
VIENNA, VA
David A|2017 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/8/2025
I have been taking my 2500HD to Koons since the day I purchased it at Koons. I am always very satisfied with the work performed and my service leader Carlos Candia. The work is excellent and he's a great person to work with to understand needed services and all alternatives. I appreciate the honest communication and excellent work.
10/10/2025
David, thank you so much for your positive comments about Koons Chevrolet GMC Tysons! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
BETHESDA, MD
William L|2026 Chevrolet Traverse
Confirmed Sales Customer
10/8/2025
Dear Koons Tysons Chevy GMC Team, I’m not usually the type to write reviews, but after our recent experience, I felt morally obligated to shout it from the rooftops: THIS is how buying a car should feel! We walked into Koons around 11:30 AM on a Friday just expecting to test drive a Traverse RS or High Country. Instead, we stumbled into what felt like the VIP experience of car buying. We met our salesman Pepyno and asked to see a Chevy Traverse RS or High Country. Without missing a beat, he showed us a Traverse RS on the showroom floor that immediately caught my wife's eye. Nine minutes later; yes, NINE Pepyno had the bay doors open like a dramatic movie scene and waved us out of the showroom. (Yes, my wife drove it out like the boss she is.) After a fun test drive, we came back to find a High Country model parked out front waiting for us. Pepyno walked my wife through the features and differences of both trims with the kind of care you’d expect from someone showing you their prized classic car, not just making trying to make a sale. We chose the RS (the blacked-out look won us over), and they valued our trade-in on the spot, matching CarMax without batting an eye. The final price was MSRP + taxes, tags, and registration. That’s it. No sneaky fees, no mysterious “dealer add-ons,” no “wait, what is this $900 line item for undercoating I didn’t ask for, no shenanigans at all. PLUS, we got the GM Military Discount so we walked out paying less than MSRP. Then came the finance portion, which is usually where the fun dies. Not this time. Mr. Donavan Murphy met us in the lounge, greeted us like old friends, and asked about my military service. Turns out we served in the same branch! Semper Paratus! We talked about boot camp, swapped stories, and laughed for a solid hour. I never buy extended warranties. I did this time. Why? Because when your shipmate offers it, you support your crew. Afterward, Pepyno gave us a full dealership tour, personally swapped our plates, and then sat with my wife to walk her through every bell and whistle like Super Cruise, Park Assist, Google Assistant, and the OnStar setup. He didn’t hand us the keys and vanish. He made sure we knew our new car inside and out before we left. I genuinely don’t know how to express just how satisfied and grateful we are. Buying a car is usually stressful, confusing, and kind of soul draining. But at Koons Tysons, it felt like catching up with friends and getting handed keys to a new whip. To the powers that be: Please give Pepyno and Donavan raises, free lunch, a parade or whatever it takes to keep these guys around. The Lorenzo family will definitely be back. You’ve got lifelong customers and two very happy drivers. Warmest (and most enthusiastic) regards,
Pepyno Katende
10/10/2025
William, we're delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Stafford, VA
Michael V|2023 Chevrolet Silverado 1500
Confirmed Service Customer
10/6/2025
Speedy check in. Excellent explanation of services. Great customer service all around.
10/7/2025
Michael, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ANNANDALE, VA
Marv H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/7/2025
Friendly and honest
10/8/2025
We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
DUNN LORING, VA
Shannon K|2026 GMC Canyon
Confirmed Sales Customer
10/8/2025
It took 5 hours, 2 of them was me waiting for them to detail my new truck.
Curran Haywood
10/9/2025
Shannon, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (703) 790-9800 to discuss your concerns, as your satisfaction is of utmost importance to us.
Manassas, VA
Frank S|2023 GMC 1500 Sierra
Confirmed Service Customer
10/8/2025
Performed the L87 recall with minimal impact or inconvenience on me.
10/10/2025
Frank, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
ALEXANDRIA, VA
John S|2026 Chevrolet Silverado EV
Confirmed Sales Customer
10/8/2025
Quick and easy.
Angheline Braithwaite
10/10/2025
John, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Chantilly, VA
Carin C|2024 Chevrolet Colorado
Confirmed Service Customer
10/8/2025
First oil change and it was a great experience. Carlos was great.
10/11/2025
We're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please don't hesitate to reach out if there's anything additional we can do for you.
ALEXANDRIA, VA
Walker W|2025 Chevrolet Trax
Confirmed Service Customer
10/8/2025
Carlos was awesome and did an amazing job
10/11/2025
We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
BURKE, VA
Ruth H|2023 Chevrolet Equinox
Confirmed Service Customer
10/9/2025
Always great service and pricing, also pretty quick.
10/11/2025
Ruth, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
VIENNA, VA
Preston T|2022 GMC Yukon
Confirmed Service Customer
10/9/2025
John barrie did a great job with my recall. Very knowledgeable
10/12/2025
Preston, we're happy to hear you had such a positive experience with John! Feel free to reach out to us if you need anything. Have a wonderful day.
GREAT FALLS, VA
Rosalind E|2016 Chevrolet Impala
Confirmed Service Customer
10/8/2025
Although the service representative I worked with (Carlos) was terrific, as an elderly customer I am very disappointed that Koons Tyson's has terminated its "concierge" service, and I was required to spend more than three hours in its lobby waiting for that service to be completed.
10/10/2025
Thank you; we appreciate your feedback! Please reach out to us at (703) 790-9800 so we may identify ways to improve your experience.
ARLINGTON, VA
Oscar S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/8/2025
Nice personnel Take care few things on my truck
10/11/2025
Oscar, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
RESTON, VA
Jeffrey G|2022 Chevrolet Corvette
Confirmed Service Customer
10/8/2025
John took care of me.
10/10/2025
Jeffrey, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. We can't wait to see you again, have a great day.
LEESBURG, VA
Faisal S|2026 Chevrolet Suburban
Confirmed Sales Customer
10/8/2025
My experience at your dealership was excellent with David and Jonathan. They have been very professional and fulfilled their duties with great interest. The staff were friendly, knowledgeable, and made the whole process smooth. I appreciated the transparency and how they took the time to explain every detail. I’ll definitely recommend your dealership to others.
David Owino
10/10/2025
Faisal, thanks for highlighting some of our staff who helped make this such a great experience! We can't wait to see you again, have a great day.
Fairfax, VA
Thomas D|2026 Chevrolet Equinox
Confirmed Sales Customer
10/9/2025
Perfect
Donnavan Richards
10/11/2025
Thomas, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Hayes, VA
Shannon H|2025 Chevrolet Suburban
Confirmed Sales Customer
10/9/2025
Tyler was great to work with!
Tyler Homren
10/11/2025
Shannon, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Eldersburg, MD
Douglas M|2022 Chevrolet Corvette
Confirmed Service Customer
10/10/2025
John Barrie was an excellent service rep
10/12/2025
Douglas, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. We are always more than happy to assist you if anything else comes up. Take care!
MCLEAN, VA
George D|2025 GMC Yukon
Confirmed Service Customer
10/10/2025
Carlos at Koons Tysons Chevy GMC was an awesome Service Representative who ensured a mysterious noise issue somewhere in the left rear area of my brand new 2025 GMC Yukon was resolved. I brought my truck in for it's 7,500 service. I mentioned to him about the noise. Carlos rode with me and he identified that the noise was coming from within the left rear quarter panel. He then assured me issued would be covered under my warranty, and he set up a follow up appointment for me on 10/8/25. I brought my truck in at 8:30AM and was out by 11:10. Carlos explained the issue to me and explained how the issue was resolved. Carlos was very courteous, professional, and I give him 10 out 10 stars! Thank you Carlos for putting my concerns at ease.
10/12/2025
George, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
WALDORF, MD
Asama H|2026 Chevrolet Equinox EV
Confirmed Sales Customer
10/20/2025
We had a good experience purchasing a car with Rodrigo. Since we lived out of state, we called to request information about the vehicle. He quickly provided the details we asked for. We ended up buying the car from Koons. The only thing I wish had been better was the wait time to sign the paperwork—it could have been shorter.
Rodrigo Guevara Quintanilla
10/12/2025
Asama, thank you for taking the time to leave us your honest feedback. If you'd be willing to provide more feedback, please reach out to us at (703) 790-9800 so we can assist you further.
Exton, PA
Matthew A|2026 Chevrolet Tahoe
Confirmed Sales Customer
10/11/2025
Great experience
Abdelilah Bouydra
10/13/2025
Matthew, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
Vienna, VA
Clayton D|2026 Chevrolet Trailblazer
Confirmed Sales Customer
10/13/2025
Josh N. Is Truly One of a Kind Just drove off with our newest vehicle from Koons Chevrolet — our seventh with Josh N. — and I honestly can’t say enough good things about him. I’ve been part of this process alongside my husband since 2017, and every single time, Josh delivers an experience that’s better than the last. Josh is one of those rare people who makes buying a car feel personal, easy, and actually enjoyable. He listens, he cares, and he never makes you feel rushed or pressured. He knows exactly what will work for your family and goes above and beyond to make it happen — every detail handled, every promise kept. From the first call to the moment we picked up the keys, everything was seamless and stress-free. Josh, Bakary, and the Koons team treat you like family — genuinely. That’s why we keep coming back, and why I’ll never go anywhere else. If you want someone who’s professional, trustworthy, and absolutely exceptional at what he does, ask for Josh N. at Koons Chevy. He’s simply the best in the business.
Bakary Darbo
10/14/2025
Clayton, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. We sincerely value your business and look forward to your next visit!
WILLIAMSBURG, VA
Olinda M|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
10/13/2025
It was excellent
10/14/2025
Olinda, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
STEVENSON, MD
Anthony S|2019 Chevrolet Malibu
Confirmed Service Customer
10/14/2025
Always top tier service from my service advisor Donnovan.
10/15/2025
Anthony, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Thank you again for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
WASHINGTON, DC
Ali Z|2025 Chevrolet Suburban
Confirmed Sales Customer
10/14/2025
I have bought many cars in my life and my Dad is a 30 year car veteran. I had the best car purchasing experience in my life. From finding the car, my initial call, trade in, and purchasing it was first class service. Sally our sales consultant and her manager Celia were outstanding. They did everything to ensure above and beyond service. Then Josh from finance called and he was one of the kindest, cool, and professional people I have met. I know I am missing names but really everyone was great. I wish I could rate 100/10. I will be buying every car going forward from Koons!
Saleam Sisay
10/15/2025
Ali, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Thank you again for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
Hummelstown, PA
James C|2026 GMC Acadia
Confirmed Sales Customer
10/15/2025
Took too long, lot of waiting. Had car and price agreed to before I arrived.
Phul Zeb
10/16/2025
James, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
Lutherville-Timonium, MD
Anne B|2018 Chevrolet Traverse
Confirmed Service Customer
10/15/2025
My advisor, Carlos was very attentive to details.
10/16/2025
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
FAIRFAX, VA
Jonathan E|2023 Chevrolet Suburban 1500
Confirmed Service Customer
10/15/2025
Quick easy and efficient
10/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BETHESDA, MD
Sayera C|2022 Chevrolet Suburban
Confirmed Service Customer
10/16/2025
I was very much satisfied with the service of Mr. Walker who assisted me with the service of my 2022 Chevy Suburban when it was checked for problems with navigation. Walker had the probkem fixed asap and the vehicle was returned the next day.
10/18/2025
Sayera, thank you so much for your positive comments about Koons Chevrolet GMC Tysons! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WASHINGTON, DC
Richard W|2003 GMC Envoy
Confirmed Service Customer
10/17/2025
John was a great service rep.
10/19/2025
Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ARLINGTON, VA
Kasey C|2021 Chevrolet Suburban
Confirmed Service Customer
10/17/2025
Great customer service.
10/19/2025
Kasey, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We are always more than happy to assist you if anything else comes up. Take care!
ARLINGTON, VA
Enterprise E|2025 GMC Sierra 1500
Confirmed Service Customer
10/17/2025
Great customer service and turn around time.
10/19/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We are always more than happy to assist you if anything else comes up. Take care!
Ashburn, VA
Bonnie P|2016 Chevrolet Cruze Ltd
Confirmed Service Customer
10/18/2025
Mechanic (Frank). Very nice. Kept me Informed Could not do emissions because car had to be driven 250 miles to reset computer. No help with that since I only drive 25 miles a week. Still don't know how this can be done
10/20/2025
Bonnie, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (703) 790-9800 when you have a chance. Thank you, and we look forward to hearing from you.
VIENNA, VA
Christopher M|2025 Chevrolet Trax
Confirmed Service Customer
10/10/2025
As usual, it was flawless. Wait time was estimated perfectly. I was provided contact information for a glass repair company that was part of my warranty by my service technician. His colleague then quickly checked me out.
10/11/2025
Christopher, thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
WASHINGTON, DC
Eli J|2024 Chevrolet Suburban 1500
Confirmed Service Customer
10/13/2025
Advisor was awesome. Technician did a great job. Set up was less great. Options for loaner…..
10/13/2025
Eli, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
WASHINGTON, DC
John P|2020 GMC 1500 Sierra
Confirmed Service Customer
10/13/2025
Good communication, courteous and addressed all needs.
10/14/2025
John, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OAKTON, VA
Ehab H|2024 GMC Yukon XL 1500
Confirmed Service Customer
10/13/2025
Very fast and professional service
10/14/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CENTREVILLE, VA
Christopher P|2025 Chevrolet Silverado 1500
Confirmed Service Customer
10/13/2025
Setting up my first appointment was easy and when i arrived, I was greeted in a friendly and professional manner. The service was done quicker than I expected which was a pleasant surprise. Excellent experience.
10/14/2025
Christopher, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
PURCELLVILLE, VA
Jeffrey L G|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
10/16/2025
Excellent service provided and fairly priced.
10/19/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fairfax, VA
Paige S|2026 Chevrolet Trailblazer
Confirmed Sales Customer
10/20/2025
Very helpful, nice, informative, and competent
Bakary Darbo
10/20/2025
Paige, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Arlington, VA
Conrad W|2017 Chevrolet Corvette
Confirmed Service Customer
10/20/2025
Very professional and courteous. Barrie was very helpful and knowledgeable.
10/21/2025
Conrad, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please let us know if there is anything else we can do for you; we are more than happy to help!
HYATTSVILLE, MD
Creativeforce Llc M|2025 GMC Sierra 1500
Confirmed Service Customer
10/20/2025
Donavan Richards was very helpful and went above and beyond to ensure I had the best possible experience.
10/21/2025
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
Mclean, VA
Ahmad A|2026 GMC Sierra 1500
Confirmed Sales Customer
10/23/2025
This is a wonderful Dealership! From my salesman to the finance manger all amazing
Abdelilah Bouydra
10/23/2025
Ahmad, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Manassas, VA
Shane B|2020 GMC 1500 Sierra
Confirmed Service Customer
10/23/2025
Was told to expect a three hour wait but was out in an hour and a half
10/26/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
BRISTOW, VA
Michelle C|2023 GMC Acadia
Confirmed Service Customer
10/23/2025
⭐️⭐️⭐️⭐️⭐️ This was my first experience at this dealership, and I will definitely be returning. The customer service was exceptional from start to finish. John stayed in contact throughout the process and clearly explained the services my vehicle needed. I also appreciated the prompt pickup from work—it made the experience seamless and convenient. Having recently moved to the area, I was initially unsure about finding a trustworthy dealership, but this visit completely exceeded my expectations. I’ve already recommended them to my family and friends.
10/26/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
Lincolnia, VA
James M|2025 Chevrolet Tahoe
Confirmed Service Customer
10/23/2025
Quick and easy. Great communication!
10/26/2025
James, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
Reston, VA
Natalino L|2017 Chevrolet Corvette
Confirmed Service Customer
10/24/2025
very good service
10/26/2025
Natalino, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ASHBURN, VA
Ken P|2021 GMC 1500 Sierra
Confirmed Service Customer
10/27/2025
Koons GMC service is excellent.
10/28/2025
Ken, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
FAIRFAX, VA
Delano H|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/27/2025
I really appreciate Donnavan and his assisyance in resolving the issues with my 2500 HD. Donnavan was thorough and communicative. I had been reccomended by a friends to Koons Tyson's corner becasue of Donnavan's customer service and he did not disappoint!
10/28/2025
Delano, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. We are always more than happy to assist you if anything else comes up. Take care!
Washington, DC, DC
James G|2018 Chevrolet Suburban
Confirmed Service Customer
10/20/2025
Had to come back because the parts were not her for the original appointment. Ridiculous !! No discount for our inconvenience. Customers are not treated well. Overpriced services and labor costs.
10/21/2025
James, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (703) 790-9800.
ALEXANDRIA, VA
David W|2026 Chevrolet Colorado
Confirmed Sales Customer
10/24/2025
Abdel was great. Had everything ready when we got there. Answered all our questions and had us on our way quickly in our new Colorado.
Abdelilah Bouydra
10/26/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Aldie, VA
William P|2025 Chevrolet Suburban 1500
Confirmed Service Customer
10/27/2025
Great service
10/27/2025
William, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
MC LEAN, VA
Thomas M|2014 Buick LaCrosse
Confirmed Service Customer
10/27/2025
Very thorough but quick work!
10/27/2025
Thomas, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
FAIRFAX, VA
Peter K|2023 Chevrolet Corvette
Confirmed Service Customer
10/28/2025
This dealership is full of money takers. They didn't honer the coupon i got for oil change with not a clear explanation. I also their price is 20%-30% higher then any other chevy dealership in DMV. It is a red flag.
10/29/2025
Peter, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (703) 790-9800 when you have a chance. Thank you, and we look forward to hearing from you.
McLean, VA
Mitchell W|2025 GMC Yukon
Confirmed Sales Customer
10/28/2025
I have recently purchased a 2025 GMC Yukon AT4, from start to finish, the entire process exceeded my. Jonathan and Jesus had the vehicles i wanted to test drive ready for me when we arrived to the dealership. They new the product, answered all my questions and we purchased vehicle that day. We picked up the car few days later, with a beautiful red bow around it! Outstanding experience. Would highly recommend Koons and the new AT4 to others!!
Jonathan Gutierrez-Fernandez
10/29/2025
Mitchell, our staff is committed to providing each of our clients with the best automotive experience! Thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
Rockville, MD
Carl N|2025 Chevrolet Colorado
Confirmed Sales Customer
10/29/2025
Sales staff were commendable!! And Financing process was prompt and favorable
Jonathan Gutierrez-Fernandez
11/1/2025
We are very happy to have provided you with such a positive experience! We hope to see you soon!
Fairfax, VA
Zachary S|2024 Chevrolet Trax
Confirmed Service Customer
10/29/2025
Came in for an oil change, got upsold on windshield blade replacements. The mechanics broke my back windshield wiper and charged me for the privilege.
10/30/2025
Zachary, we appreciate your honest feedback, as we are always looking for ways to improve. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Koons Chevrolet GMC Tysons (703) 790-9800
Vienna, VA
Dean W|2024 GMC Yukon
Confirmed Service Customer
10/29/2025
Did what was needed on time. Very professional.
10/30/2025
Dean, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
McLean, VA
Leother S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/29/2025
I Was There To Have My Truck Serviced, Everything Went Smoothly, I Was Completely Satisfied.
10/31/2025
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
LA PLATA, MD
David M|2024 Chevrolet Blazer EV
Confirmed Service Customer
10/29/2025
Jonathan answered all of my questions.
10/31/2025
David, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please don't hesitate to reach out!
ARLINGTON, VA
Joseph G|2024 GMC HUMMER EV SUV
Confirmed Service Customer
10/30/2025
Great communication and provided timely updates on the status of my vehicle.
11/2/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Stafford, VA
Robert K|2022 GMC 2500HD Sierra
Confirmed Service Customer
10/30/2025
Easy
11/2/2025
Robert, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
MC LEAN, VA
Charles R|2019 Chevrolet Blazer
Confirmed Service Customer
10/31/2025
Service writer John was extremely helpful.
11/3/2025
Charles, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Vienna, VA
Tom H|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
11/3/2025
On time and per quote.
11/4/2025
Tom, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
ALEXANDRIA, VA
Christopher B|2022 Chevrolet Tahoe
Confirmed Service Customer
11/3/2025
Franklin, the Associate who worked with me, was outstanding. You should be investing in his as an employee with significant potential. He was a clear communicator, problem solver and overall positive guy. Thanks, Franklin.
11/4/2025
Christopher, thank you so much for your positive comments about Koons Chevrolet GMC Tysons! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Vienna, VA
Ernest C|2024 GMC Acadia
Confirmed Service Customer
10/29/2025
My suv had an electric problem with battery and was replaced with a new battery..got it fixed. Satisfied with performance.
11/1/2025
Ernest, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
FALLS CHURCH, VA
Chianti R|2023 GMC Yukon
Confirmed Service Customer
10/30/2025
The maintenance and recall service was taken care of good and well and the timing was well place for the time of me picking up my vehicle.
11/2/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
LANHAM, MD
Kimberly L|2021 Chevrolet Suburban
Confirmed Service Customer
10/30/2025
John Barrie my service advisor was amazing. He listened to my concerns and addressed my issues. He kept me updated on the status of my vehicle and was always courteous. Would definitely recommend John and Koons Chevrolet to anyone in need of service for their vehicle.
11/2/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
ALEXANDRIA, VA
Emily C|2022 Chevrolet Trailblazer
Confirmed Service Customer
10/30/2025
Donnavan is the best!
11/2/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
LEESBURG, VA
Frank J|2015 Buick Enclave
Confirmed Service Customer
11/2/2025
Service Advisor John Barrie was outstanding, Communicated effectively and frequently. I had no surprises and the job was done early. Very pleased
11/4/2025
Frank, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! We sincerely value your business and look forward to your next visit!
VIENNA, VA
Maeve W|2026 Chevrolet Equinox
Confirmed Sales Customer
11/2/2025
excellent and honest engagement.
Tyler Homren
11/3/2025
Maeve, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dunn Loring, VA
Joseph S|2023 Chevrolet Silverado 1500
Confirmed Service Customer
11/3/2025
john was very helpful
11/4/2025
Joseph, thanks for highlighting our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Tysons, VA
Jennifer V|2024 Buick Envista
Confirmed Service Customer
11/3/2025
Great customer service
11/4/2025
Jennifer, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
ALEXANDRIA, VA
Kevin V|2026 Chevrolet Equinox
Confirmed Sales Customer
11/5/2025
Good Experience
Pepyno Katende
11/6/2025
Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Reston, VA
Ali L|2025 Chevrolet Equinox
Confirmed Sales Customer
11/4/2025
Tyler and Gaby were amazing. Will purchase again with this team.
Gainesville, VA
Michael J C|2020 GMC Yukon XL
Confirmed Service Customer
11/4/2025
I’ve taken my vehicles to Koon’s for years and have gotten to a point where it’s no longer close to sensible to do so. The pricing estimates I received during my most recent service were egregious to the point that this will be my last visit to this service station for all of my vehicles and I will not buy another vehicle from Koons. After being a loyal customer to Koons for over 20 years I hope they realize how unreasonable their service costs are becoming. Somebody should wake up and fix it before they realize they are pushing away business. Shame on Koons for not being better to their customers
ASHBURN, VA
Steve W|2023 GMC Canyon
Confirmed Service Customer
11/6/2025
Easy in and out, great service!
11/7/2025
Steve, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
FALLS CHURCH, VA
Marcus L|2025 Chevrolet Equinox
Confirmed Service Customer
11/8/2025
Very friendly and efficient. Came in for first service on my new vehicle and it was great. Not a long wait and staff was courteous to us.
11/10/2025
Marcus, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WASHINGTON, DC
Richard T|2019 Chevrolet Suburban
Confirmed Service Customer
11/8/2025
I'm not happy with Koons Chevrolet. On 10/31/2025, I dropped off my Suburban for a creaking noise from the suspension area when I do a hard turn usually a u-turn to the left or right. They charged me $190 for a diagnostic fee. They told me that they needed to re-torque both the frame crossmember and the lower control arm bolts. Which I guess the diagnostic fee took care of them re-torquing a few bolts. Really. I also had both my front and rear pads and rotors replaced. When I picked up my Suburban - I test drove it and the noise was still there. I immediately brought it back and test drove it with Jonathan Gomez - he confirmed the noise was still there. I told him I would look and see when I could drop it off again. I drove my car home, parked it in the driveway - and trick or treated with my daughters. The next day in the morning I found some damage on my right rear quarter panel. It looks like another vehicle hit it. I immediately sent Jonathan an email with a picture. He asked for additional pictures which I sent. I dropped my Suburban off again on 11/7/2025 so they could re-investigate at the noise and discuss the damage. The noise was coming from the wheels hitting the front liner on both sides. They cut the liner. I was really concerned on why they would need to cut the liner so the wheels didn't hit it. Seems like a manufacturer issue - that shouldn't happen. They provided me with a very not logical answer. That perhaps someone might have bumped my front bumper in a parking lot and pushed in the bumper enough to cause a wheel to hit the liner when I make hard turn. This doesn't seem logical. And if someone hit me in a parking lot them there would be damage on my bumper which there is none. When we discussed the damage to my Suburban it could have happened at Koons Chevrolet. After leaving Koons, my vehicle was in my driveway - and there was no way to damage could have been caused by anyone else. They admitted there was no damage during the intake of the vehicle and they stated there was no damage seen while in the service bay. It probably happened while being parked outside after the repairs. I didn't see the damage before I left but I was more focused on my rims to make sure there were no damage to them. In the past at Koons - they scrapped 3 of my rims while replacing tires. I did talk with the manager who stated that he discussed with his boss and the policy was once the car leaves the lot, they are no longer responsible. I get it, but I wouldn't have brought it to their attention if I believed someone else caused the damage. I have insurance. I brought it them because I'm certain the damage was caused while on their lot - which they admitted they didn't see any damage on intake or in the service bay. I wanted to see if they would do the right thing - which they did not.
11/10/2025
Richard, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (703) 790-9800 so we can understand your situation better in order to try and turn your experience around. Thank you, Koons Chevrolet GMC Tysons
FALLS CHURCH, VA
Hormoz Z|2025 GMC Terrain
Confirmed Service Customer
11/5/2025
Walker Warren provided excellent service during my oil change visit. He was professional, friendly, and kept me informed throughout the process. Everything went smoothly, and I really appreciate his help.
11/6/2025
Hormoz, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
clifton, VA
Bradly B|2025 Chevrolet Colorado
Confirmed Sales Customer
11/6/2025
Was great! Staff was very helpful and to the point! would recommend!!!!!!!
Saleam Sisay
11/7/2025
Bradly, we are so happy to read such a great review about Koons Chevrolet GMC Tysons! Thanks for the recommendation, and have an amazing day!
Alexandria, VA
Chet F|2025 Chevrolet Silverado 1500
Confirmed Service Customer
11/6/2025
The service advisor was honest and forthright.
11/7/2025
Chet, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! Please let us know if there is anything else we can do for you; we are more than happy to help!
Falls Church, VA
Ann B A|2023 Chevrolet Bolt EV
Confirmed Service Customer
11/7/2025
Took a long time service personal was nice and knowledgeable. Hoping for more EV's in the future. Really enjoying my Bolt.
11/9/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
ANNANDALE, VA
Kelly N|2025 Chevrolet Traverse
Confirmed Service Customer
11/8/2025
Great communication, everything straight forward. Timely manner:
11/10/2025
Kelly, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
IGNORE, VA
Roslyn B|2026 GMC HUMMER EV SUV
Confirmed Sales Customer
11/10/2025
Great work, found my truck and had it delivered in the time frame that was promised. Salesperson, David was personable and helpful. Sales Manager Sait was resourceful, personable and diligent.
David Owino
11/10/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Alexandria, VA
Alferlo D|2025 Chevrolet Suburban
Confirmed Service Customer
11/10/2025
It was my first time visiting the Tyson’s location, and the service was excellent. The person who helped me was very professional and attentive. The waiting room was okay, but it could use some improvements—especially the free coffee area. It would be great if they added more options or small perks to make clients feel more comfortable while waiting. There isn’t much entertainment or freebies compared to other locations, so a few extra touches could really enhance the overall experience.
11/11/2025
Alferlo, we appreciate you taking the time to leave us this feedback. Please contact us at (703) 790-9800 when you have an opportunity, and we will be more than happy to try and turn your experience around.
VIENNA, VA
Gustavo C|2025 GMC HUMMER EV SUV
Confirmed Service Customer
11/10/2025
Communication is off. I was told my car would be ready by 3. When 4 rolled around, I hadn’t heard from anyone. I had to call in and get transferred back and forth until I got to my person.
11/11/2025
Gustavo, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (703) 790-9800.
Vienna, VA
John L|2024 GMC Yukon
Confirmed Service Customer
11/11/2025
very friendly, professional and clean
11/12/2025
John, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ARLINGTON, VA
Robert D|2019 GMC Yukon XL
Confirmed Service Customer
11/11/2025
Top notch job and great attitude. Thanks!
11/12/2025
Robert, thank you so much for your positive comments about Koons Chevrolet GMC Tysons! If you're ever in need of more help, please let us know!
MC LEAN, VA
Nader C|2024 GMC Yukon
Confirmed Service Customer
11/11/2025
After the service departed replaced my engine, my vehicle broke down 3 different times due to workmanship issues from the service center.
11/12/2025
Nader, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Koons Chevrolet GMC Tysons (703) 790-9800
Fairfax, VA
Candido G|2013 Chevrolet Traverse
Confirmed Service Customer
11/11/2025
My service advisor, addressed all my requests efficiently
11/12/2025
Candido, we are very happy we could provide you with a positive experience! Thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
FAIRFAX, VA
Ajay V|2025 Chevrolet Tahoe
Confirmed Service Customer
11/12/2025
Great experience with this service!
11/25/2025
Ajay, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
CENTERVILLE, VA
Elkhatib S|2026 GMC Yukon XL 1500
Confirmed Sales Customer
11/12/2025
Best customer service ever
Arlington, VA
Jennifer P|2025 GMC Acadia
Confirmed Service Customer
11/12/2025
Very good experience, let the Service Manager, Carlos, know I needed to be out by a specific time to make a meeting and he made sure I was. Very friendly and polite.
11/13/2025
Jennifer, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BRISTOW, VA
Michael H|2023 Chevrolet Silverado 1500
Confirmed Service Customer
11/12/2025
I am very pleased and content with the service writer Mr. Carlos Candia he has been my service advisor since my first vehicle I brought in 2015. Because I say with the GM line of vehicles. No matter where I buy the trucks . I come back to Koons for all of my service needs, and sometimes a new vehicle. Thank You Mr. Candia for always addressing my needs and concerns.
11/13/2025
Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! We are always more than happy to assist you if anything else comes up. Take care!
LANHAM, MD
Dorothea B|2025 Chevrolet Equinox
Confirmed Service Customer
11/10/2025
I came in for my regular oil change and was taken care of immediately by John Barrie. John was polite and also mentioned that the tire rotation was included in the service. Everyone at the dealership is polite and very professional.
11/11/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STERLING, VA
Josh J|2025 GMC Sierra EV
Confirmed Service Customer
11/10/2025
Carlos was great - had a numbe rof warranty matters done to my truck. Communication and timeliness were top notch.
11/11/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
KENSINGTON, MD
Jr P|2019 GMC Canyon
Confirmed Service Customer
11/10/2025
Very good.
11/11/2025
We really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
ARLINGTON, VA
Kevin J|2026 Chevrolet Equinox
Confirmed Sales Customer
11/10/2025
Everyone was kind and helpful. We are very happy with the service.
Saleam Sisay
11/11/2025
Kevin, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SCRANTON, PA
Farshad A|2025 GMC HUMMER EV SUV
Confirmed Service Customer
11/12/2025
Carlos is very professional, detailed oriented, and courteous. Thank you for great service, Carlos!
11/13/2025
Farshad, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
DUNN LORING, VA
Ahmad A|2026 GMC Sierra 1500
Confirmed Service Customer
11/12/2025
I travel 20 mins away just to service my vehicle here. Even though I have much closer locations. But this place is amazing! Thank you John!!
11/13/2025
Ahmad, thank you so much for your positive comments about Koons Chevrolet GMC Tysons! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Manassas, VA
Darrin S|2023 Chevrolet Malibu
Confirmed Service Customer
11/12/2025
Great service.
11/13/2025
Darrin, our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
Woodbridge, VA
Steven C|2021 GMC 3500HD Sierra
Confirmed Service Customer
11/14/2025
Brought the truck in to confirm a problem with the clock spring. Was charged $800 for a gateway module I believe I did not need. I was quoted $400 for labor to install the $75 clock spring the dealership was charging $300 for and installed the clock spring myself in less than an hour. After I installed the clock spring I noticed the heated steering wheel was not working. I troubleshot the problem. The dealership for some reason removed the fuse for the heated steering wheel and forgot to replace it. This experience is typical. Every time I go to the dealership I feel the service is a rip off and I wind up doing a more professional job myself compared to a trained technician. I’ve been to the same dealership before waited for my truck to be serviced and wind up paying more in hourly labor charges than the actual time that the truck is actually there. Just seems like bad business and taking advantage of people who don’t know any better.
11/17/2025
Steven, thank you for taking the time to leave us your honest feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (703) 790-9800 at your earliest convenience to discuss how we can turn this experience into a positive one.
ALEXANDRIA, VA
Laura D|2023 Chevrolet Suburban 1500
Confirmed Service Customer
11/14/2025
John was terrific!
11/17/2025
Laura, we're happy to hear you had such a positive experience with John! Feel free to reach out to us if you need anything. Have a wonderful day.
FALLS CHURCH, VA
Ashley H|2005 GMC Sierra 1500
Confirmed Service Customer
11/17/2025
Everyone was kind, receptive, and helpful. Walker was great and kept up with my many questions.
11/18/2025
Ashley, thanks for highlighting some of our staff who helped make this such a great experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
ARLINGTON, VA
Christopher G|2024 GMC Yukon
Confirmed Service Customer
11/17/2025
Joe was excellent in servicing my car. He was able to diagnose the issue I was having with my leveling system, and was very communicative!
11/18/2025
Christopher, thank you for your kind review; we are happy to pass along your comments to Joe here at Koons Chevrolet GMC Tysons! Please let us know if there is anything else we can do for you; we are more than happy to help!
ASHBURN, VA
Caroline W|2021 Chevrolet Tahoe
Confirmed Service Customer
11/18/2025
Efficient and clear.
11/20/2025
Caroline, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Washington, DC
Murad M|2025 GMC HUMMER EV
Confirmed Service Customer
11/19/2025
Everything was done well. Jonathan was great, explained everything well and the car was ready earlier than expected. Will definitely come back for service
11/21/2025
Murad, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
GREAT FALLS, VA
Thomas L|2025 Chevrolet Colorado
Confirmed Sales Customer
11/20/2025
I think everything went very well, from the online manager helping get a deal done prior to even stepping in the door (I came from NJ to get a truck), to the salesmen. Very transparent and helpful. However when I did show up after a long drive, the truck was not ready and I had to wait about an hour until it was. Knowing I was coming for a few days, it was a bit off pudding.
Bakary Darbo
11/22/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you so much again for your feedback! We hope you have a great day!
lakewood, NJ
Mosisa G|2020 Chevrolet Equinox
Confirmed Service Customer
11/20/2025
I paid $585 for a battery replacement and labor cost.This is absolutely expensive and I am not come back anymore.
11/22/2025
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (703) 790-9800.
WASHINGTON, DC
Ahmedou T|2025 Chevrolet Suburban 1500
Confirmed Service Customer
11/20/2025
جيد
11/23/2025
Ahmedou, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Alexandria, VA
Charles P|2016 GMC Canyon
Confirmed Service Customer
11/13/2025
John, was very helpful and friendly.
11/14/2025
Charles, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!
ANNANDALE, VA
Daniel B|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
11/14/2025
It did not take too long to have the issue fixed. Part was ordered and installed the next day.
11/17/2025
Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MCLEAN, VA
Gary P|2012 GMC Yukon
Confirmed Service Customer
11/14/2025
Excellent service as always.
11/17/2025
Gary, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
WOODBRIDGE, VA
Luka K|2025 Chevrolet Corvette Z06
Confirmed Sales Customer
11/16/2025
Amazing staff, Edgar showed me how great these ZO6’s are.
Edgar Serrano-Campos
11/17/2025
Luka, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Falls Church, VA
Mary B|2023 GMC Acadia
Confirmed Service Customer
11/16/2025
Always a pleasure to work with Donnavon. Drop off and pick up were easy and Donnavon kept us up to date on the work being done on our vehicle.
11/17/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
STERLING, VA
Lisa B|2026 Chevrolet Traverse
Confirmed Sales Customer
11/18/2025
Abdel was amazing and made the whole experience quick and easy! We will definitely contact him for future vehicle purchases. 10/10
Abdelilah Bouydra
11/20/2025
Lisa, thank you for your kind review; we are happy to pass along your comments to Abdel here at Koons Chevrolet GMC Tysons! We can't wait to see you again, have a great day.
Bryantown, MD
Tameka K|2017 GMC Terrain
Confirmed Service Customer
11/18/2025
Koons Tyson delivers excellent customer service
11/20/2025
We appreciate your positive review about your recent experience with us! Thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
DUMFRIES, VA
Webb H|2021 Chevrolet Suburban
Confirmed Service Customer
11/19/2025
Transparent, friendly, communicative
11/21/2025
Thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
POTOMAC, MD
Jonathan G|2024 Chevrolet Traverse
Confirmed Service Customer
11/21/2025
Quick and easy. Knowledgeable and professional staff
11/24/2025
Jonathan, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
MANASSAS, VA
Eric A|2018 Chevrolet Volt
Confirmed Service Customer
11/21/2025
The Chevy Volt specialist, Juan, was superb. He loves the Volt, having three of his own. Unfortunately, General Motors is no longer making the battery for the Volt,. so I am faced with a need to replace the car before I otherwise would. I commented to Juan that this situation suggests that GM has engineering talent that is much better than its management talent.
11/24/2025
Eric, we appreciate you taking the time to leave us this feedback. Thank you for leaving feedback. Please reach out to us at (703) 790-9800 so we may identify ways to improve your experience.
ARLINGTON, VA
William F|2015 Chevrolet SS
Confirmed Service Customer
11/20/2025
My service advisor Walker did a great job facilitating a smooth and courteous service experience. I had several items to be taken care of and they all got squared away within four hours, was very impressed by my experience with Walker and the rest of the team at Koons Tysons Chevrolet - intend on returning!
11/23/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
RESTON, VA
Stuart P|2021 Chevrolet Colorado
Confirmed Service Customer
11/20/2025
The gentleman that helped me out was great but I was shocked to learn that an oil change for my vehicle had gone up in price to $150. I had been driving to the dealership from DC for regular because the oil change was reasonable. It’s no longer worth the trip.
11/23/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (703) 790-9800 to discuss your concerns, as your satisfaction is of utmost importance to us.
WASHINGTON, WA
Sam T|2005 Buick LeSabre
Confirmed Service Customer
11/21/2025
Good
11/23/2025
Sam, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
MCLEAN, VA
Kimberly W|2024 Chevrolet Tahoe
Confirmed Service Customer
11/21/2025
Check in and service was good.
11/23/2025
Kimberly, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Springfield, VA
Susan K|2017 GMC Acadia
Confirmed Service Customer
11/21/2025
Service agent, John, was very knowledgeable and answered all my questions. Thank you John.
11/24/2025
Susan, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FAIRFAX, VA
Drew B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/22/2025
Was a wonderful experience salesman was amaIng
Abdelilah Bouydra
11/24/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, Koons Chevrolet GMC Tysons
Charlotte Hall, MD
William A|2023 Chevrolet Trailblazer
Confirmed Service Customer
11/24/2025
Top notch service
11/25/2025
William, we are so happy to read such a great review about Koons Chevrolet GMC Tysons! Feel free to reach out to us if you need anything. Have a wonderful day.
BROADLANDS, VA
Carlos M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/24/2025
The purchase experience was great. Mr Earl, Jesus the manager and finance gave me a great deal than expected on trade in and the new truck i bought. I was very happy with everything. I will recommend this dealer to friends. Smooth deal.
Earl Jones
11/25/2025
Carlos, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! Thanks again for the recommendation, and have an amazing day!
Columbia, MD
Stephanie C|2024 Chevrolet Trax
Confirmed Service Customer
11/24/2025
Amazing! Super friendly and accurate about how long it would take. My car feels brand new.
11/24/2025
Stephanie, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
FALLS CHURCH, VA
Alvin G|2021 GMC Yukon
Confirmed Service Customer
11/24/2025
I arrived earlier than my appointment time, the guys at the service got me right in and asked if I need a ride to work. Work was completed with in a few hours. Great job by the entire service team!
11/25/2025
Alvin, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Herndon, VA
Eskender G|2025 GMC Yukon XL
Confirmed Service Customer
11/24/2025
Time and price
11/26/2025
Eskender, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
SILVER SPRING, MD
Erik E|2025 Chevrolet Suburban 1500
Confirmed Service Customer
11/24/2025
I stopped in without an appointment because my infotainment screen died. Jonathan Gomez got the vehicle in and fixed in a couple hours which was very helpful since my vehicle is my livelihood. I appreciate the service!
11/24/2025
Erik, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Arlington, VA
George J|2026 Chevrolet Equinox
Confirmed Sales Customer
11/25/2025
These guy were great very professional and nice . Treated like family .
Donnavan Richards
11/25/2025
George, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
sterling, VA
Laura D|2023 Chevrolet Suburban 1500
Confirmed Service Customer
11/26/2025
John was great!
11/27/2025
Laura, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
FALLS CHURCH, VA
Errol W|2026 GMC Yukon
Confirmed Sales Customer
11/28/2025
The team at Koons is beyond Amazing. My process of ordering my truck as seamless and smooth. My sales person Donovan was brilliant and extremely knowledgeable and responsive to say the very least. The sales manager Ky was top notch and Jesus was that DUDE. Isabelle in finance was so sweet and kind and beyond knowledgeable in her craft. I have already set friends to purchase vehicles for Koons. I down with Koons GMC for life.
Donnavan Richards
11/29/2025
We're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please don't hesitate to reach out if there's anything additional we can do for you.
ROCKVILLE, MD
Teaonna R|2026 Chevrolet Traverse
Confirmed Sales Customer
11/28/2025
We recently purchased a car and had an outstanding experience thanks to our saleslady, Salem. From the moment we arrived, she was patient, welcoming, and incredibly prepared. We originally came in to look at an Equinox, and she had the vehicle ready for us as soon as we got there. She walked us through a test drive, explained all the features clearly, and made sure we understood everything without ever feeling rushed. When we reached the finance stage, we decided to switch to a Traverse instead. Salem immediately found one that fit our needs and our budget. Throughout the entire process, she stayed polite, professional, and completely pressure-free. She truly listened to what we wanted and made sure we drove away in the perfect vehicle. After having a very negative experience at another dealership just days before, this dealership was a breath of fresh air. The customer service was wonderful, and Salem made the entire experience smooth and stress-free. This is definitely the dealership to go to!
Saleam Sisay
11/29/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
Upper Marlboro, MD
Marie T|2026 GMC Terrain
Confirmed Service Customer
11/21/2025
Great experience. Worked with my Allstate warranty which was very helpful!
11/24/2025
Marie, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Washington, DC
Kaitlyn H|2015 GMC Acadia
Confirmed Service Customer
11/21/2025
My service advisor was great. Very communicative. However, whoever physically worked on my car replaced the power steering cooler and radiator but did not replace any of the power steering fluid and we/our insurance company was charged for it. Not only is it frustrating to pay for something and not receive the service or product, this could have led to a dangerous loss of power steering resulting in an accident and ultimately lawsuit against Koons. John at the service counter was informed and I, the customer, asked that he please address it so it doesn’t happen to another person.
ARLINGTON, VA
David K|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
11/24/2025
Had a great experience and David took good care of us.
David Owino
11/25/2025
David, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Pasadena, MD
Angel D|2023 Chevrolet Bolt EUV
Confirmed Service Customer
11/27/2025
The service personnel were attentive and courteous. They gave advice but were not pushy.
11/28/2025
Angel, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
ANNANDALE, VA
Michael M|2025 GMC Yukon XL 1500
Confirmed Service Customer
11/27/2025
I scheduled an oil change and stated I would wait in the waiting room. When I dropped the car off, I was told the oil change would take 2 hours. It in fact took 2 hours. If I had known it would have taken two hours, I would gone somewhere else. Very frustrating. People were polite but nothing they could do. Generally this is an unacceptable.
11/27/2025
Mike, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (703) 790-9800 at your earliest convenience to discuss how we can turn this experience into a positive one.
arlington, VA
Pingrong W|2023 Buick Envision
Confirmed Service Customer
12/1/2025
Don is very professional and polite, answered all my questions!
12/2/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
McLean, VA
David W|2023 GMC Yukon
Confirmed Service Customer
12/2/2025
Excellent service and constant communication throughout the process.
12/2/2025
David, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
FAIRFAX, VA
Jonathan G|2024 Chevrolet Traverse
Confirmed Service Customer
12/3/2025
Great service
12/3/2025
Jonathan, we are very happy to have provided you with such a positive experience! If you have any questions, please don't hesitate to reach out!
MANASSAS, VA
Adam J|2026 Chevrolet Equinox
Confirmed Sales Customer
12/3/2025
Salesman and finance were top notch and made up for our bad experiences at other dealerships.
Abdelilah Bouydra
12/3/2025
Adam, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Leesburg, VA
Elena P|2024 Buick Encore GX
Confirmed Service Customer
12/3/2025
My experience was really great! Thank you very much!
12/4/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
RESTON, VA
Katherine L|2023 Chevrolet Camaro
Confirmed Service Customer
12/4/2025
Donavan and the other servicemen was great!!
12/6/2025
Katherine, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please let us know if there is anything else we can do for you; we are more than happy to help!
ANNAPOLIS, MD
Kathy N R|2023 GMC Terrain
Confirmed Service Customer
12/4/2025
Prompt service, polite service coordinator, no upselling, just good service!
12/5/2025
Kathy, we're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
ARLINGTON, VA
Kean R|2025 GMC Yukon
Confirmed Service Customer
12/5/2025
Easy experience
12/6/2025
Kean, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Leesburg, VA
Michael H|2025 Chevrolet Tahoe
Confirmed Service Customer
12/6/2025
The customer service person who checked me in was very courteous and professional and helped me out with any questions I had.
12/6/2025
Michael, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
MCLEAN, VA
Tadege A|2023 Chevrolet Suburban 1500
Confirmed Service Customer
12/6/2025
Good
12/7/2025
Tadege, we appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
WOODBRIDGE, VA
Benjamin L|2024 Chevrolet Equinox EV
Confirmed Service Customer
12/8/2025
Jonathan was attentive and alerted me about the Chevy Equinox EV dashpad offer. The car was ready for return within his initial timeframe estimate and charged. Easy transaction - appreciated that.
12/8/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
MC LEAN, VA
Alexander K|2014 Chevrolet Camaro
Confirmed Service Customer
12/3/2025
I paid 403 dollars for a key fob that doesn’t work
12/4/2025
Alexander, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (703) 790-9800 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Falls Church, VA
Stephen V|2024 GMC Sierra 2500 HD
Confirmed Service Customer
12/4/2025
The service rep that helped me was courteous and professional. As soon as I entered the shop he was quick help me out and get my service started. He also kept me informed of progress and checked with me before making any adjustments to service.
12/5/2025
Stephen, our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!
GREAT FALLS, VA
Robert M|2025 GMC Sierra 1500
Confirmed Service Customer
12/4/2025
Great service and attention to detail
12/5/2025
Robert, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Lorton, VA
Diana W|2025 Chevrolet Trax
Confirmed Service Customer
12/5/2025
Fast service, quick in and out and everything was taken care of. Walker provided great customer service.
12/7/2025
Diana, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Koons Chevrolet GMC Tysons
CAPITOL HEIGHTS, MD
Richard L|2020 Chevrolet Blazer
Confirmed Service Customer
12/5/2025
The service was great.
12/7/2025
Richard, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ALEXANDRIA, VA
Angie S|2024 GMC Terrain
Confirmed Service Customer
12/8/2025
Very easy and quick.
12/9/2025
Angie, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
WASHINGTON, DC
Lloyd B|2005 Chevrolet Corvette
Confirmed Service Customer
12/9/2025
You've had my vehicle goimg on six momths , paid a large sum of monies. Every time I pay and pick up its not repaired. This is not acceptable, I have no problem paying for a vehicle that is fixed...
12/10/2025
We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to address your concerns. Please reach out to us directly at (703) 790-9800 when you have a chance. Thank you, and we look forward to hearing from you.
Clinton, MD
Daniel S|2023 Buick Envision
Confirmed Service Customer
12/9/2025
Personal and qui
12/10/2025
Daniel, thank you; we appreciate your feedback! We hope to see you soon!
WASHINGTON, DC
Cary P|2025 Chevrolet Blazer
Confirmed Service Customer
12/10/2025
Always nice to get a service advisor who explains potential charges, and length of time to do the repairs accurately and is knowledgeable regarding the issues my car was having.
12/11/2025
Cary, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Potomac, MD
David F|2019 Chevrolet Tahoe
Confirmed Service Customer
12/8/2025
We were greeted promptly! Carlos Candia helped us from the first step of our arrival to the completion of service. He was professional, helpful, friendly and kept us abreast of every stage of service. We had a few services to get done and our wait wasn't too long. Nice experience!
12/8/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
ALEXANDRIA, VA
Richard W|2024 Chevrolet Tahoe
Confirmed Service Customer
12/9/2025
Waiting over three hours to get the car checked out I don’t know what’s going on, but they claim that. They was working on it when I looked through the window. The car was just sitting here nothing hooked up to it so I play along with it I know I just walked in didn’t have an appointment, but that’s still a long time waiting.
12/10/2025
Richard, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (703) 790-9800 when you have a chance. Thank you, and we look forward to hearing from you.
VIENNA, VA
Nicholas M|2025 Chevrolet Colorado
Confirmed Sales Customer
12/9/2025
Rodrigo and jesus were excellent to work with. They made this an easy and enjoyable experience and went out of their way time and time again to do so
Rodrigo Guevara Quintanilla
12/10/2025
Nicholas, thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!
Leesburg, VA
Wendy J|2024 Buick Encore GX
Confirmed Service Customer
12/9/2025
You did a pretty good job; however, a couple of hours after I left the service department and was headed home, I noticed that on the dashboard, a notice indicated the right-rear passenger tire was low on air. We added air to the tire, but the dashboard still shows the air is low. I will have to look at the manual to see how we can get this information off the dashboard. We know that on Monday, December 8, 2025, the service department was very busy, and whenever I have had my car serviced, it is busy. The service representative addressed every issue/concern I had about the car when I brought it in and explained everything to me. He was professional and courteous. These cars are computerized, so after a few minutes later a malfunction will show up. Thank you for your service. If I need assistance anymore, I will follow up.
12/10/2025
Wendy, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Dumfries, VA
Daniel R|2021 Chevrolet Trailblazer
Confirmed Service Customer
12/10/2025
Helpful and kept us informed throughout the process.
12/11/2025
Daniel, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
WASHINGTON, DC
Timothy L|2019 Chevrolet Camaro
Confirmed Service Customer
12/10/2025
Took the car in expecting to drop it off and pick up at a later date. The service department was able to quickly assess the problem and provide a fixed solution in a very timely manor. Was very pleased with the outcome and will come back to Koon's service department for all my car service needs. Thank you to Michael Roberts, the service advisor, for being very professional and providing possible problems/solutions instead of pushing me to spend extra so thank you for that!
12/11/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Koons Chevrolet GMC Tysons
Bethesda, MD
Cristina G|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/12/2025
Fast oil change turnaround, professional team. Responsive to questions. Thanks!
12/12/2025
We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
WASHINGTON, DC
Jeffrey H|2022 Chevrolet Equinox
Confirmed Service Customer
12/12/2025
I had the very best experience ever at any Koons Service location yesterday. John was polite, clear, and upfront on the process, the cost, and the post-appointment next steps. 10 Stars for John!
12/13/2025
Jeffrey, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FALLS CHURCH, VA
Bernard L|2025 Chevrolet Trax
Confirmed Service Customer
12/15/2025
My experience was smooth and efficient. Donnavan made check in and the entire process very easy. I appreciate his thoroughness.
12/16/2025
Bernard, we want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WASHINGTON, DC
Gregory P|2018 Chevrolet Equinox
Confirmed Service Customer
12/15/2025
John was outstanding! He applied all discounts that he could possibly find that I qualified for which made the cost of the repair less “punitive” than I had thought it would be. In addition, John was professional yet personable. Thank you Koons Chevrolet and John B.!
12/16/2025
Gregory, our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!
ALEXANDRIA, VA
Toni L|2018 Chevrolet Malibu
Confirmed Service Customer
12/15/2025
I paid for a repair that I needed but was not urgent. I was also told that I needed a new battery which was priced at 400.00. I went to autozone and had the battery tested. It wasn't the battery. This was just an all around frustrationing experience. Im not sure how a gmc service center couldn't find the real issue
12/16/2025
Toni, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (703) 790-9800 so we can work towards a resolution.
Falls Church, VA
Yoseph S|2023 Chevrolet Suburban 1500
Confirmed Service Customer
12/15/2025
Friendly knowledgeble
12/16/2025
Yoseph, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!
ANNANDALE, VA
John W|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/16/2025
Every thing was seamless. The communication was straight forward. Every thing went well.
12/18/2025
John, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ARLINGTON, VA
Chianti R|2023 GMC Sierra 3500 HD
Confirmed Service Customer
12/10/2025
Great qualifications with the oil change communication calling to letting me know that the service was done and timing on the service procedure
12/11/2025
We are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Koons Chevrolet GMC Tysons
LANHAM, MD
Anne B|2018 Chevrolet Traverse
Confirmed Service Customer
12/12/2025
My advisor, Carlos was able to work me in at the last minute to fix a sensor problem. I really appreciate his professionalism.
12/13/2025
Anne, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FAIRFAX, VA
Luxury Sedan & Limo L|2024 GMC Yukon XL 1500
Confirmed Service Customer
12/14/2025
Good service
12/14/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
ALEXANDRIA, VA
John J|2021 Chevrolet Traverse
Confirmed Service Customer
12/16/2025
Paid to have leaking tire fixed and it is still leaking. Used to receive copy of vehicle inspection report but was not included with emailed receipt.
12/17/2025
John, thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (703) 790-9800 when you have a chance. Thank you, and we look forward to hearing from you.
SILVER SPRING, MD
Jeffrey G|2026 GMC Yukon
Confirmed Sales Customer
12/16/2025
Bakary was excellent! The process was seamless. It is the shortest time ever spent buying a truck. I have bought 6 vehicles from Koons. Another this upcoming May.
Bakary Darbo
12/17/2025
Wow, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rockville, MD
Leonard Y|2019 Chevrolet Volt
Confirmed Service Customer
12/16/2025
Smooth pickup and return—live the concierge service!
12/17/2025
Leonard, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
VIENNA, VA
Abdullah A|2024 GMC Yukon XL 1500
Confirmed Service Customer
12/16/2025
Great
12/18/2025
Abdullah, we are so happy to read such a great review about Koons Chevrolet GMC Tysons! We're looking forward to your next visit with us!
VIENNA, VA
Eyad A|2025 Chevrolet Tahoe
Confirmed Service Customer
12/16/2025
Friendly people, fast and professional service.
12/18/2025
Eyad, we are glad we could help! We can't wait to see you again, have a great day.
VIENNA, VA
Jeff P|2019 GMC 1500 Sierra
Confirmed Service Customer
12/17/2025
John Barrie went above and beyond. I enjoyed working with him.
12/18/2025
Jeff, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
RESTON, VA
Alan F|2025 Chevrolet Equinox EV
Confirmed Service Customer
12/17/2025
My Equinox EV was bricked during servicing to update the software. Took 9 days for the service techs working with GM to determine the cause which was a bad file in the vehicle wide programming procedure. I appreciate the loaner car & effort to get my car working again, but communications from the service rep & department could have been much better.
12/17/2025
Alan, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We want the opportunity to address your concerns. Please reach out to us directly at (703) 790-9800 at your earliest convenience. Thank you, and we look forward to hearing from you.
Sterling, VA
Janet A|2022 Chevrolet Trailblazer
Confirmed Service Customer
12/17/2025
This was the first time I have ever not been tried to sell to. I explained the issue, was treated respectively and the process was quite flawless.
12/19/2025
Janet, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SPRINGFIELD, VA
Dolores M|2019 Buick Enclave
Confirmed Service Customer
12/18/2025
Good
12/19/2025
Dolores, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
VIENNA, VA
Getinet L|2026 Chevrolet Suburban
Confirmed Sales Customer
12/18/2025
Great experience!
Phul Zeb
12/19/2025
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
silver spring, MD
Mary B|2019 GMC Terrain
Confirmed Service Customer
12/18/2025
Easy to schedule appointment on line. Donnovan always does a great job keeping us posted about what is happening with the repairs, etc. paying the invoice on line is also a quick and easy!
12/19/2025
Mary, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STERLING, VA
Beth L|2015 GMC Terrain
Confirmed Service Customer
12/18/2025
Everyone is so pleasant and kind.
12/19/2025
Beth, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Alexandria, VA
Vishal V|2025 Chevrolet Trax
Confirmed Service Customer
12/19/2025
Good Service from John. Responsive about updates on service.
12/21/2025
Vishal, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Reston, VA
Kathleen R|2023 Buick Encore GX
Confirmed Service Customer
12/19/2025
Carlos provided excellent customer service for us.
12/21/2025
Kathleen, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. We are always more than happy to assist you if anything else comes up. Take care!
ANNANDALE, VA
Lorentzen I|2024 Chevrolet Blazer EV
Confirmed Service Customer
12/19/2025
Jonathan and EV techs are great!
12/21/2025
Lorentzen, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
CHEVY CHASE, MD
James O|2018 Chevrolet Malibu
Confirmed Service Customer
12/19/2025
I was in and out sooner than expected. The service advisor kept me informed about the status of the repairs. The checkout was very efficient.
12/21/2025
James, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please let us know if there is anything else we can do for you; we are more than happy to help!
FALLS CHURCH, VA
Kamal M|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
12/22/2025
Good folks
12/23/2025
Kamal, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
MC LEAN, VA
Awet N|2026 Chevrolet Suburban
Confirmed Sales Customer
12/23/2025
Perfect
Earl Jones
12/24/2025
Wow, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Washington, DC
David W|2023 GMC Yukon
Confirmed Service Customer
12/24/2025
Service was outstanding. I was met with professionalism and kept in the loop via text and follow-up call when service was complete since I was offsite. Stellar service as always.
12/24/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
FAIRFAX, VA
Robin C|2019 Chevrolet Tahoe
Confirmed Service Customer
12/24/2025
Excellent service… even during the holidays! Carlos Candia helped us when we really needed it! We were ready to travel for the Christmas holiday but our tahoe needed new Spark plugs! Carlos and the Koons Chevy service team diagnosed the issue and got us on the road quickly! Carlos is professional, patient, knowledgeable, and friendly! If Carlos were to leave Koons our family would follow him to his new service center to continue the same excellent service! Thank you Carlos!
12/24/2025
Robin, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please don't hesitate to reach out to us if there's anything more we can do!
ALEXANDRIA, VA
Elizabeth N|2022 GMC Acadia
Confirmed Service Customer
12/24/2025
Shop was super busy when I got there for my oil change so I thought it would take awhile. But the fellas were super efficient and were done in no time at all. Guys are always very pleasant and make vehicle maintenance a good experience all around. Thanks!
12/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FAIRFAX, VA
Chet F|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/26/2025
I have never been to a more honest and helpful service department. I’m a lifelong customer now.
12/26/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Falls Church, VA
David B|2017 Chevrolet Equinox
Confirmed Service Customer
12/28/2025
accomplished what I needed very quickly. was in and out. great service
12/29/2025
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
Arlington, VA
Earl J|2016 Chevrolet Cruze Ltd
Confirmed Service Customer
12/29/2025
Jonathan Homez was excellent and his team performed great service
12/29/2025
Earl, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please let us know if there is anything else we can do for you; we are more than happy to help!
LORTON, VA
Manuela C|2017 Chevrolet Malibu
Confirmed Service Customer
12/29/2025
Great service, great people. I was a few minutes late, but I was taken in immediately. Much appreciated. I love the AWS information on the service processing
12/29/2025
Manuela, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Arlington, VA
Abraham K|2026 Chevrolet Suburban
Confirmed Sales Customer
12/29/2025
When I walk in to the dealership I get good Welcame service and they help me to meet the right person as I expected.
Abdelilah Bouydra
12/29/2025
Abraham, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Washington Dc, DC
Lisa S|2024 Chevrolet Traverse
Confirmed Service Customer
12/29/2025
quick and easy for an oil change, tire rotation, etc.
12/30/2025
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Alexandria, VA
Joel C|2020 GMC Canyon
Confirmed Service Customer
12/31/2025
Once again, great service.
12/31/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SPRINGFIELD, VA
Haroon P|2025 Chevrolet Equinox EV
Confirmed Service Customer
12/31/2025
Very knowledgeable about my EV
12/31/2025
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WASHINGTON, DC
Thaddeus Fon Mo T|2023 Chevrolet Suburban 1500
Confirmed Service Customer
12/31/2025
Very satisfied
1/1/2026
We strive for 100% satisfaction, and it is great to see you had such a positive experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
GLENN DALE, MD
Brian S|2023 Chevrolet Tahoe
Confirmed Service Customer
12/16/2025
Michael was excellent to work with.
12/18/2025
Brian, we're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!
POTOMAC, MD
David G|2016 Chevrolet Volt
Confirmed Service Customer
12/17/2025
Everything was done on time. It was easy. All my questions were answered
12/18/2025
David, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FAIRFAX, VA
Karen A|2011 Chevrolet Tahoe
Confirmed Service Customer
12/18/2025
Estimate was so outrageous we paid the check out fee and picked up our vehicle. Told the service advisor we had 2 sons that were mechanics and knew pretty much what was wrong and how much it would cost.
12/18/2025
Karen, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (703) 790-9800 to discuss your concerns, as your satisfaction is of utmost importance to us.
RESTON, VA
Verdie M|2011 Chevrolet Cruze
Confirmed Service Customer
12/19/2025
I got what I needed. Service was excellent.
12/22/2025
Verdie, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
MC LEAN, VA
Brian S|2025 Chevrolet Equinox EV
Confirmed Service Customer
12/23/2025
Very professional. Timely.
12/24/2025
Brian, thank you for your kind words and this wonderful review! We hope you have a great day!
MC LEAN, VA
Solomon W|2023 Chevrolet Tahoe
Confirmed Service Customer
12/24/2025
"Excellent service at Tyson Chevrolet and GMC! Quick, efficient, and friendly staff. Highly recommend!"
12/24/2025
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
ALEXANDRIA, VA
Barbara M|2023 Buick Encore GX
Confirmed Service Customer
12/25/2025
My experience was very good.
12/25/2025
Barbara, we're so happy we were able to help you out! We look forward to your next visit! Take care!
HYATTSVILLE, MD
Andrew K|2023 Chevrolet Traverse
Confirmed Service Customer
12/29/2025
Appreciate being able to drop a car for service using the night drop and handle follow up via phone.
12/30/2025
Andrew, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
ARLINGTON, VA
Tim F|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
12/31/2025
John, the service rep, was excellent. I gulped at the repair cost, Tim
1/1/2026
Tim, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
ARLINGTON, VA
Ryan S|2025 Chevrolet Trax
Confirmed Service Customer
12/31/2025
Service was easy to schedule, efficient, and smooth. Only complaint was that when I was finished, the text and app said I was done but needed my signature to check out. But the app screen only showed a customer feedback survey and neither I nor the service technician could figure out where to add my signature. So he just said I could leave, and I did. Paperless tech is great but I would have preferred to receive a written print-out of what was done during the service visit (which I could have signed, too).
1/1/2026
Ryan, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (703) 790-9800 to discuss your concerns, as your satisfaction is of utmost importance to us.
ARLINGTON, VA
Young Sun L|2026 Chevrolet Suburban
Confirmed Sales Customer
1/1/2026
I had a great experience with the sales person at Koons Tysons. He was on time, easy to reach, and very responsive throughout the process. The interaction was pleasant from start to finish, and I really appreciated the professional, helpful attitude.
Abdelilah Bouydra
1/2/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Potomac, MD
Grayson C|2026 Chevrolet Tahoe
Confirmed Sales Customer
1/1/2026
Jose was an amazing sales rep. He made the process easy and quick on the purchase of my new Tahoe. Highly recommend these guys to anyone looking for a new car.
Jose Medina
1/2/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Alexandria, VA
Nathan M|2011 Chevrolet Camaro
Confirmed Service Customer
1/1/2026
My encounter with the front desk employee from the time arrived and from the time exits was Superior but I have to get 2 stars because I have to bring my vehicle back up there because my vehicle is leaking oil .
1/2/2026
Nathan, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (703) 790-9800 to discuss your concerns, as your satisfaction is of utmost importance to us.
WASHINGTON, DC
Carlos N|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/1/2026
Koons Chevrolet of Tyson’s is truly outstanding. After dealing with several other dealerships that wasted my time and played games, it was a relief to come here and experience a completely different level of professionalism and honesty. I walked in knowing exactly what I wanted, and Koons Chevrolet delivered exactly that without any hassle or runaround. Edgar was fantastic from the very beginning. He was extremely communicative, even on his day off, and went out of his way to set everything up last minute so I could view the truck I ultimately purchased. That level of dedication really stood out to me. Luka and his manager, Henry, were just as impressive. Luka had the truck ready and waiting when I arrived, walked me through all of its features, and made the test drive smooth and informative. I communicated my needs clearly to Henry, and he made sure they were met without any pressure or surprises. After interacting with many dealerships across the DMV area, I can confidently say Koons Chevrolet of Tyson’s is one of the few that is truly honest and upfront. They provide clear information without trying to hide details or lure me in with hidden fees. Most importantly, they respect your time and don’t rely on exhausting tactics to force a deal. I’m genuinely happy with my experience and only wish I had started my search here. I highly recommend Koons Chevrolet of Tyson’s and strongly suggest working with Edgar, Luka, and Henry. 10/10 experience.
Edgar Serrano-Campos
1/2/2026
Carlos, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Koons Chevrolet GMC Tysons. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Annandale, VA
Karina M|2026 Chevrolet Traverse
Confirmed Sales Customer
1/2/2026
David did a great job. Very friendly and helpful through out the whole process.
David Owino
1/2/2026
Karina, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Feel free to reach out to us if you need anything. Have a wonderful day.
ALEXANDRIA, VA
Eric B|2026 Chevrolet Suburban
Confirmed Sales Customer
1/3/2026
Sally (Saleam) was a pleasure to work with along with the team of Henry and Jesus. They were proactive in identifying ways to improve pricing for me and get to a mutually agreeable deal.
Saleam Sisay
1/4/2026
Eric, Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Landenberg, PA
Tiffany H|2026 Chevrolet Suburban
Confirmed Sales Customer
1/3/2026
I recently purchased a 2026 Chevrolet Suburban from Koons and had an excellent experience throughout the entire process. From my initial outreach, Jesus was extremely helpful in connecting me with Luka. When I came in for a test drive and ultimately decided to move forward with the purchase, Luka, along with Josh, Izzy, Henry, and Felipe, were exceptionally attentive and professional. They took the time to understand my needs and ensured I felt comfortable at every step. I would highly recommend Koons to anyone in the market for a new vehicle and am confident they will receive outstanding care and service.
Luka Kymalainen
1/4/2026
Tiffany, Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Fredericksburg, VA
Eric L|2026 GMC Sierra 1500
Confirmed Sales Customer
1/3/2026
Excellent staff! Abdel and Gabriella are amazing. I was in and out. Thank you!!!
Abdelilah Bouydra
1/4/2026
Eric, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Manassas, VA
Derrick N|2024 GMC HUMMER EV SUV
Confirmed Service Customer
1/5/2026
Carlos was very professional and transparent.
1/5/2026
We're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. We are always more than happy to assist you if anything else comes up. Take care!
MCLEAN, VA
Ronald Y|2019 Chevrolet Impala
Confirmed Service Customer
1/5/2026
The service i get from Koons is excellent. My service advisor Carlos is great and very informative.
1/5/2026
Ronald, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
HYATTSVILLE, MD
Donald D|2022 Chevrolet Tahoe
Confirmed Service Customer
1/1/2026
The service writer was ready for the appointment and made sure our vehicle went right in for maintenance.
1/2/2026
Donald, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Koons Chevrolet GMC Tysons
FALLS CHURCH, VA
Anthony S|2019 Chevrolet Malibu
Confirmed Service Customer
1/1/2026
N/A
1/2/2026
Thank you for taking the time to let us know how we did. We hope you have a great day!
WASHINGTON, DC
Janet A|2026 Chevrolet Trailblazer
Confirmed Sales Customer
1/1/2026
Earl, Jesus and Gabby were amazing! They helped me get the best deal on my new Trailblazer and treated me like family. This is the 7th car purchased from Koons and there is a reason we keep going back!
Earl Jones
1/2/2026
Janet, thank you for choosing Koons Chevrolet GMC Tysons as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
Springfield, VA
Shan M|2022 Chevrolet Traverse
Confirmed Service Customer
1/2/2026
Everything was great. Very happy!
1/3/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
STERLING, VA
James H|2018 Chevrolet Malibu
Confirmed Service Customer
1/2/2026
I was very pleased with the care and attention I was given by the service representative. He took the time to explain in detail the service that was necessary, what the costs would be and what discounts were available to me. And then at checkout, he reviewed the entire invoice with me.
1/3/2026
James, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WASHINGTON, DC
Susan M|2023 Chevrolet Suburban 1500
Confirmed Service Customer
1/5/2026
Coordination of service and service representatives very friendly and knowledgeable. Contacted us by phone as soon as service was complete. Time of service less than what was estimated also.
1/6/2026
Susan, we are so happy to read such a great review about Koons Chevrolet GMC Tysons! If you have any further questions, please give us a call. We're always happy to help!
Winchester, VA
Kevin F|2024 GMC Sierra EV
Confirmed Service Customer
1/6/2026
Carlos did an exceptional job taking care of my Sierra EV service needs.
1/6/2026
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
1830 Olmstead DrFalls Church, VA
John C|2020 GMC Canyon
Confirmed Service Customer
1/7/2026
Very efficient. A little difficult to get through on the phones. I get it everyone's is busy. Nice experience.
1/7/2026
John, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
FALLS CHURCH, VA
Wynn M|2023 Chevrolet Suburban 1500
Confirmed Service Customer
1/5/2026
Great customer service, communication, and timely completion of the work! Service associate gave me a fair and honest assessment of the wear on the tires and told me I could wait to replace them.
1/6/2026
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LORTON, VA
Olga Eva R|2024 Chevrolet Trax
Confirmed Service Customer
1/5/2026
The. Service advisor Mr. Johnathan Gomez. Is a great. Professional serious and very attentive and sensitive advisor ! The whole service experience was outstanding well And respectful I will absolutely come back for. Service Thank you so much to. Johnathan Gomez and to his loyal assistant I had flat tire, quite suddenly on my way from. Tyson’s. Galleria on busy shopping. NY. After , day. It was between 5 and 6 pm Good. Dark But. Johnathan Gomez went a mile further to help and to calm me. I was panicking. Because it all happened suddenly when I exited Tyson’s galleria west. A car flew by me, on Tyson’s boulevard , and in a hurry not to collide with this fast car, I turn to left , right in to. Curb And BANG!!!!‼️ My tire 🛞 just got flat… It was sudden and shocking Experience in dark evening. And very cold. 🥶 So I m very thankful to. Mister. J. Gomez!!
1/5/2026
Olga, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. We sincerely value your business and look forward to your next visit!
Washington, DC
Cesar G|2020 Chevrolet Tahoe
Confirmed Service Customer
1/7/2026
excellent
1/7/2026
Ana, thank you for sharing your positive experience! We look forward to your next visit! Take care!
HYATTSVILLE, MD
Tyrone J|2025 Chevrolet Colorado
Confirmed Service Customer
1/7/2026
Great service and timely delivery
1/7/2026
Tyrone, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
CAPITAL HEIGHTS, MD
El O|2025 Chevrolet Suburban 1500
Confirmed Service Customer
1/7/2026
Great customer service. The service men are very nice and friendly. Got my car back in about an hour.
1/8/2026
We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Koons Chevrolet GMC Tysons
ALDIE, VA
Luis D|2021 Chevrolet Colorado
Confirmed Service Customer
1/8/2026
Very good
1/9/2026
Luis, thank you for sharing your positive experience! We look forward to your next visit! Take care!
ASHBURN, VA
Steven Thomas K|2004 GMC Yukon XL Denali
Confirmed Service Customer
1/8/2026
Thank you to service manger, Jonathan Gomez, and mechanic Juan!
1/9/2026
Steven, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! We sincerely value your business and look forward to your next visit!
West Springfield, VA
Jody N|2025 Chevrolet Trailblazer
Confirmed Service Customer
1/8/2026
Friendly, helpful and quick. Could not ask for better service
1/9/2026
Jody, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
OAKTON, VA
Eric S|2024 GMC Sierra 1500
Confirmed Service Customer
1/8/2026
Good experience with the service department. Mr. Walker was very helpful.
1/8/2026
Eric, we're happy to hear you had such a positive experience with our team! Thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
Herndon, VA
Karina R|2026 GMC Sierra 1500
Confirmed Sales Customer
1/8/2026
finance is the worse experience I had her name is Isabel she is a really bad person I will never work with the women again I had got 4 trucks for my business there before and never had felt this way I'm a business owner and my costumer service is excellent I only work With referrals .
Rodrigo Guevara Quintanilla
1/9/2026
Karina, we truly appreciate your honest feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (703) 790-9800 at your earliest convenience to discuss how we can turn this experience into a positive one.
Hagerstown, MD
Alex D|2022 Chevrolet Colorado
Confirmed Service Customer
1/9/2026
Donnavan provided excellent customer service with a problem I had experiencing for a few months. While understandably it took awhile, he was upfront on costs and everything. Restored some faith in dealership service centers and this dealership for the future. Big props to him.
1/9/2026
Alex, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Arlington, VA
Matthew L|2025 Chevrolet Traverse
Confirmed Service Customer
1/9/2026
Great and fast service! Coffee was good too! ;)
1/9/2026
Matthew, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Alexandria, VA
Christopher C|2025 GMC HUMMER EV
Confirmed Service Customer
1/9/2026
Service was great. Took longer then I thought ( no fault of Koons) but they have a shuttle that will take you to the mall which made the wait much easier.
1/9/2026
Chris, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
CATLETT, VA
Alfred M|2018 Chevrolet Traverse
Confirmed Service Customer
1/10/2026
The service went very well, and it was completed within the promised time. The advisor, John Barrie, was excellent and kept me consistently updated via text messages throughout the process. I was especially pleased with how considerate and accommodating he was, knowing that I am hearing impaired (deaf). Overall, a very positive experience.
1/10/2026
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FAIRFAX, VA
Maruf A|2022 Chevrolet Corvette
Confirmed Service Customer
1/11/2026
It was smooth and efficient.
1/11/2026
Maruf, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
MCLEAN, VA
Toni G|2020 Chevrolet Bolt EV
Confirmed Service Customer
1/8/2026
I've taken my 2020 Bolt to Koons for all servicing since I bought it two years ago. Mr. Gomez always takes care of me -- he thoroughly explains what my car needs and also listens to my requests. I'm really happy with this dealership!
1/9/2026
Toni, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FALLS CHURCH, VA
Bruce J|2023 GMC Yukon XL 1500
Confirmed Service Customer
1/9/2026
Handled professionally
1/9/2026
Bruce, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
UPPER MARLBORO, MD
Lloyd B|2005 Chevrolet Corvette
Confirmed Service Customer
1/11/2026
Kudos to John Barrie, my vehicle gave us such a headache. Mr Barrie stayed the course...
1/11/2026
Lloyd, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Clinton, MD
Erik E|2025 Chevrolet Suburban 1500
Confirmed Service Customer
1/12/2026
Scheduling was easy and the work was done promptly.
1/12/2026
Erik, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Arlington, VA
Walton S|2025 GMC Yukon
Confirmed Service Customer
1/12/2026
staff was great and kept me informed the whole time. Easy in and out.
1/13/2026
We're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREAT FALLS, VA
Myriangie P|2019 Chevrolet Traverse
Confirmed Service Customer
1/12/2026
Excellent customer service
1/13/2026
Myriangie, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
POOLESVILLE, MD
Donald B|2024 Chevrolet Equinox EV
Confirmed Service Customer
1/15/2026
For the second time, i dropped my car off for maintenance and because one door handle isn't closing. Once again the car was returned to me with the door handle not fixed and maintenance saying it was fine. It is staying open while driving and not in use, which is obvious if you just lock the car and look at it.
1/15/2026
Donald, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (703) 790-9800 at your earliest convenience to discuss how we can turn this experience into a positive one.
ARLINGTON, VA
Claire R|2022 Buick Encore GX
Confirmed Service Customer
1/15/2026
Carlos was
1/15/2026
Claire, thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
WASHINGTON, DC
David B|2025 Chevrolet Trax
Confirmed Service Customer
1/12/2026
Dave rules
1/13/2026
David, thank you for the high star rating! Thank you, and have a fantastic day!
Sterling, VA
Victor M|2024 Chevrolet Corvette Z06
Confirmed Service Customer
1/12/2026
John B. excellent, professional, very clear and great communication. Instill confidence. As a first time GM customer, I trust my C8 Z06 in his care.
1/13/2026
Victor, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! Thank you, and have a fantastic day!
ARLINGTON, VA
Gustavo S|2021 Buick Encore GX
Confirmed Service Customer
1/12/2026
Friendly reception and explanation of the service
1/13/2026
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Alexandria, VA
Kyle S|2024 GMC Terrain
Confirmed Service Customer
1/14/2026
Fast good service.
1/15/2026
Kyle, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
VIENNA, VA
Mark D|2024 Chevrolet Corvette
Confirmed Service Customer
1/15/2026
Efficient….responsive…..John kept me informed and was a great “ambassador “ for Koons.
1/16/2026
Mark, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Oakton, VA
Patricia S|2026 Chevrolet Equinox EV
Confirmed Sales Customer
1/15/2026
Bakery was an excellent sales person he already had the two vehicles ready for me when I got there to test drive them and also was very helpful with switching all of my stuff out of my old car into my new one! I would recommend this dealership to anyone!
Bakary Darbo
1/16/2026
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Winchester, VA
Nathaniel B|2016 GMC Terrain
Confirmed Service Customer
1/16/2026
In quickly, great communication, and help.
1/16/2026
Nathaniel, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SPRINGFIELD, VA
Allen S|2026 GMC Sierra 1500
Confirmed Sales Customer
1/16/2026
I very much enjoyed my experience with Koons GMC out of Tyson, Virginia. They made the process easy and hassle free with no high pressure selling techniques. I worked closely with Luka, Henry, and the lady who processed my loan (I forget her name, she was great). They were all professional, courteous, and fulfilled my truck buying needs. I highly recommend this dealership and would absolutely buy my next vehicle from KOONS GMC of Tyson, Virginia. Allen
Luka Kymalainen
1/16/2026
Allen, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Mountain Top, PA
Jim W|2023 Chevrolet Colorado
Confirmed Service Customer
1/15/2026
Excellent customer service from the Koons service department.
1/15/2026
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
ARLINGTON, VA
David G|2020 Chevrolet Bolt EV
Confirmed Service Customer
1/15/2026
Very professional and Jonathan my service representative was very helpful. The work was done well and on time.
1/16/2026
David, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
ARLINGTON, VA
Bryan R|2026 Chevrolet Tahoe
Confirmed Sales Customer
1/16/2026
Dealership staff: Pepyno, Josh and Isabelle did a terrific job, creating an overall positive experience for the purchase, financing and delivery of my new Tahoe.
Pepyno Katende
1/16/2026
Bryan, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! We sincerely value your business and look forward to your next visit!
Arlington, VA
Daniel M|2023 Chevrolet Suburban 1500
Confirmed Service Customer
1/16/2026
A bit disappointed with the level care taken with my interior trim piece. The technician left behind some minor damage/ scrapes on my dash panel. While it is minor, it’s still present. Technician also forgot to install the fuse trim panel on the side of the dash.
1/17/2026
Daniel, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Koons Chevrolet GMC Tysons (703) 790-9800
VIENNA, VA
Elmontasirbillah A|2025 GMC Acadia
Confirmed Sales Customer
1/16/2026
Awesome Donnavan was a great help in identifying and finding the vehicle that meet my needs
Donnavan Richards
1/17/2026
We are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Falls Church, VA
Jose C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/17/2026
Good job
1/17/2026
Jose, we appreciate you taking the time to leave us this feedback. Thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
SPRINGFIELD, VA
Steven A|2020 Chevrolet Equinox
Confirmed Service Customer
1/17/2026
Donavan was a great help, although no major issue was found. Still amazing service and
1/18/2026
Steven, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!
Manassas, VA
Lara D|2021 Chevrolet Equinox
Confirmed Service Customer
1/18/2026
John Barrie was a great service technician, keeping me Informed throughout the entire process.
1/19/2026
We're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please let us know if there is anything else we can do for you; we are more than happy to help!
ARLINGTON, VA
Tony C|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/16/2026
Great sales person. Great price, fast process, salesman was very detailed on the vehicle functions before drive away. Overall one of the best car buying experiences. Would purchase from Koons Chevy again and recommend them.
Bakary Darbo
1/16/2026
Thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
Salvo, NC
Bobbie K|2020 Buick Enclave
Confirmed Service Customer
1/17/2026
Great Service!!
1/18/2026
Bobbie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WHITE PLAINS, MD
Earl J|2016 Chevrolet Cruze Ltd
Confirmed Service Customer
1/17/2026
It was Excellent Carlos always takes good care of me...Keep up the Great Work Carlos & his Team
1/18/2026
Earl, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Please let us know if there is anything else we can do for you; we are more than happy to help!
LORTON, VA
David H|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
1/17/2026
Goo
1/18/2026
David, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
HYATTSVILLE, MD
Diane M|2024 Chevrolet Equinox
Confirmed Service Customer
1/17/2026
Very friendly and helpful, he let me know what I needed the next time I come in...I will always ask for him. Very professional, great customer service!!!
1/17/2026
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
ALEXANDRIA, VA
Jason D|2025 Chevrolet Tahoe
Confirmed Service Customer
1/19/2026
Service department was friendly and worked quickly on my vehicle.
1/19/2026
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
ALEXANDRIA, VA
Sam A|2023 Chevrolet Bolt EV
Confirmed Service Customer
1/19/2026
Jonathan was not just super helpful with my service needs, he's friendly, easy to talk with and most of all, empathized with the situation, providing me with useful information on how I could move forward. I'd recommend Jonathan for anyone who needs EV service at Koon's.
1/19/2026
We're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Thanks for the recommendation, and have an amazing day!
Arlington, VA
Kaleb N|2026 Chevrolet Colorado
Confirmed Sales Customer
1/19/2026
Everything went excellent. Super friendly staff and knowledgeable
Pepyno Katende
1/20/2026
Kaleb, we appreciate your positive review about your recent experience with us! We hope to see you soon!
Fairfax, VA
Kevin H|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/18/2026
sales person was great
Saleam Sisay
1/19/2026
Kevin, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fairfax Station, VA
Mikhailova I|2023 Chevrolet Malibu
Confirmed Service Customer
1/18/2026
Very nice, professional, flexible and helpful stuff
1/19/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
FAIRFAX, VA
Christopher G|2020 GMC 1500 Sierra
Confirmed Service Customer
1/19/2026
I've been a customer at Koons for the last 5-years and was recently helped by Michael Roberts. Michael did a FANTASTIC job - he was professional, kind, and thorough. He was patient in fielding my 20 questions about the repair options, and communicated exceptionally well as we navigated a complex issue. Thanks to Michael and the skilled techs for making this a great experience.
1/19/2026
Christopher, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
ALEXANDRIA, VA
Chianti R|2023 GMC Yukon
Confirmed Service Customer
1/19/2026
Great communication towards all issues and solutions towards keeping your vehicle in great condition and maintaining service
1/19/2026
Chianti, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
LANHAM, MD
Dan S|2023 GMC Yukon XL
Confirmed Service Customer
1/19/2026
The experience was great. I had recently had enough with my local GMC service center and decided to switch to Koons. The experience was night and day. I honestly can’t believe just how bad the other service center was until this experience. Thank you!
1/20/2026
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
ALEXANDRIA, VA
Joe E|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/20/2026
John Barrieour Koons Chevy service advisor was great. He went over and above to solve the oil leak and get the warranty claim submitted and approved.He kept us informed every step of the way.
1/21/2026
Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you.
FALLS CHURCH, VA
Rodney W|2024 GMC Sierra 3500 HD
Confirmed Service Customer
1/20/2026
Excellent.
1/21/2026
Rodney, we are so happy to read such a great review about Koons Chevrolet GMC Tysons! We're looking forward to your next visit with us!
RESTON, VA
Donald B|2025 GMC Sierra 1500
Confirmed Service Customer
1/20/2026
John was a great help and made the process very easy.
1/21/2026
Donald, your satisfaction is important to us, so we want to sincerely thank you for choosing Koons Chevrolet GMC Tysons and we hope to see you again soon!
Fairfax, VA
Timothy A|2022 Buick Encore GX
Confirmed Service Customer
1/19/2026
The service was fast and efficient. Great job, team!
1/20/2026
We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Koons Chevrolet GMC Tysons
BURKE, VA
Carlos B|2022 Chevrolet Colorado
Confirmed Service Customer
1/21/2026
Great experience!
1/21/2026
We appreciate your positive review about your recent experience with us! We hope to see you soon!
FALLS CHURCH, VA
Kamal M|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
1/21/2026
Donavan is great. Wonderful service
1/22/2026
Kamal, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
MC LEAN, VA
Cassalux Llc A|2025 GMC Sierra EV
Confirmed Service Customer
1/22/2026
Experience with this dealer always good, never had issues, Quick service.
1/22/2026
Thank you for choosing Koons Chevrolet GMC Tysons as your first choice for all your automotive needs! We can't wait to see you again, have a great day.
Tysons, VA
Douglas T|2024 Chevrolet Trailblazer
Confirmed Service Customer
1/22/2026
The experience was great.
1/23/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you, and have a fantastic day!
MC LEAN, VA
Joel V|2026 GMC Sierra 1500
Confirmed Sales Customer
1/23/2026
Excellent dealership to conduct business,… Bakary and Sait are good people.
Bakary Darbo
1/23/2026
Joel, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Conway, NC
Chuchi A|2022 Chevrolet Suburban
Confirmed Service Customer
1/23/2026
Carlos provided wxcellent service. Thanks!
1/23/2026
Thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ARLINGTON, VA
Willie C|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
1/23/2026
I walked out of the dealership very happy, having received a great deal on my new GMC Sierra 2500 HD and an awesome trade-in value on my 2019 F150. My sales person was very professional throughout the process.
Jose Medina
1/23/2026
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Vienna, VA
Ehab H|2024 GMC Yukon XL 1500
Confirmed Service Customer
1/23/2026
Great as always
1/25/2026
We really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
CENTREVILLE, VA
Timothy O|2016 Chevrolet Impala
Confirmed Service Customer
1/23/2026
A 35 + year repeat customer. I think that this says it all.
1/25/2026
Timothy, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!
FALLS CHURCH, VA
Creativeforce Llc M|2025 GMC Sierra 1500
Confirmed Service Customer
1/23/2026
Great service!
1/25/2026
We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Mclean, VA
Charlett J|2026 Chevrolet Trax
Confirmed Sales Customer
1/23/2026
Everything went great. My salesman Edgar Campos made things very easy.
Edgar Serrano-Campos
1/25/2026
Charlett, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Thank you, and have a fantastic day!
Blades, DE
Andrew R|2022 Chevrolet Tahoe
Confirmed Service Customer
1/23/2026
Pleasant people and the service was done within the time quoted.
1/23/2026
Andrew, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
McLean, VA
Jeffrey H|2022 Chevrolet Equinox
Confirmed Service Customer
1/23/2026
John B. was the BEST Service Advisor I've ever dealt with at any dealership. He was courteous, efficient, and very honest in both his assessment and his support of my warranty issue.
1/23/2026
Jeffrey, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. Feel free to reach out to us if you need anything. Have a wonderful day.
FALLS CHURCH, VA
John D|2018 Chevrolet Malibu
Confirmed Service Customer
1/23/2026
Walker worked diligently to take care of all our service needs and get our car back to us as soon as possible. He was very knowledgeable and courteous, and we appreciate his prompt attention. Thanks! John D
1/23/2026
Mary, we're happy you found our staff to be so supportive during your experience here at Koons Chevrolet GMC Tysons. We are always more than happy to assist you if anything else comes up. Take care!
VIENNA, VA
Nathan H|2023 GMC Canyon
Confirmed Service Customer
1/25/2026
John was awesome. Super knowledgeable and had me in and out in no time. We even had a slight problem with the door when I got it back and he was able to fit me in the next day and get it fixed. John is the man!! Super professional and knows his stuff!!
1/26/2026
We're glad to hear you found our staff was so knowledgeable and helpful! Feel free to reach out to us if you need anything. Have a wonderful day.
McLean, VA
Sami K|2026 Chevrolet Equinox EV
Confirmed Sales Customer
1/25/2026
Awesome experience
Edgar Serrano-Campos
1/26/2026
Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Falls Church, VA
Tammie P|2024 Chevrolet Tahoe
Confirmed Service Customer
1/26/2026
I had John Barrie as my advisor , great job friendly and professional!
1/27/2026
Tammie, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BURKE, VA
Willie E|2024 Chevrolet Malibu
Confirmed Service Customer
1/26/2026
After being in the car business for over 20 years it was a great experience at your dealership.. The staff was amazing and so well organized and attentive for it being so early in the morning.. Thanks to everyone and especially the service advisor John.. Looking forward to my next visit..
1/27/2026
Willie, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
Alexandria, VA
Steven C|2021 GMC 3500HD Sierra
Confirmed Service Customer
1/20/2026
Best Service Advisor
1/21/2026
Steven, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
ALEXANDRIA, VA
Ronald B|2024 GMC Yukon XL 1500
Confirmed Service Customer
1/20/2026
Poor customer service. Very dishonest in servicing my GMC Yukon.
1/21/2026
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (703) 790-9800 to discuss your concerns, as your satisfaction is of utmost importance to us.
WASHINGTON, DC
Ronn R|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/23/2026
From the test drive to the negotiation to the financing, everything went smoothly.
Khalil Abdullah
1/25/2026
Ronn, we're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!
Gainesville, VA
Susan B|2024 Chevrolet Colorado
Confirmed Service Customer
1/25/2026
Fast service
1/26/2026
Susan, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
FAIRFAX, VA
Joe T|2019 Chevrolet Tahoe
Confirmed Service Customer
1/26/2026
Donovan was very helpful, his assistant was really good.
1/26/2026
Joe, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ALEXANDRIA, VA
David M|2020 GMC 2500HD Sierra
Confirmed Service Customer
1/26/2026
Great
1/27/2026
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
MCLEAN, VA
Kevin F|2024 GMC Sierra EV
Confirmed Service Customer
1/26/2026
Carlos goes above and beyond to make sure my Sierra EV is ready to go every time!
1/27/2026
Kevin, thank you for your kind review; we are happy to pass along your comments to Carlos here at Koons Chevrolet GMC Tysons! We are always more than happy to assist you if anything else comes up. Take care!
1830 Olmstead DrFalls Church, VA
Randal T|2025 Chevrolet Tahoe
Confirmed Service Customer
1/26/2026
Great service. Appreciated John’s responsiveness.
1/27/2026
Thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
MC LEAN, VA
Cary P|2025 Chevrolet Blazer
Confirmed Service Customer
1/29/2026
Service advisor John B is friendly and as good communication skills. Thank you for your help with my blazer.
1/29/2026
Cary, thank you for your kind review; we are happy to pass along your comments to the team here at Koons Chevrolet GMC Tysons! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Potomac, MD
Carl G|2020 GMC 1500 Sierra
Confirmed Service Customer
1/29/2026
John Barria is great!
VIENNA, VA
Robert Z|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
1/30/2026
My service advisor has always been Carlos Candia. He’s professional, knowledgeable, helpful and reliable. He has been great to me over the years. I recommend him highly,
ARLINGTON, VA
Kasey C|2021 Chevrolet Suburban
Confirmed Service Customer
1/30/2026
Excellent customer service. I have been going here for years and always get a straight up solutions to any vehicle issues. Very professional.
ARLINGTON, VA
Paul H|2026 Chevrolet Silverado 1500
Confirmed Service Customer
2/1/2026
As quick as it could be done, I haven’t had a bad experience and Koons Chevy.
Ranson, WV
Jason N|2024 GMC Canyon
Confirmed Service Customer
2/2/2026
Excellent customer service and quickly accomplished everything I needed.
FALLS CHURCH, VA
Victor C|2023 Chevrolet Camaro
Confirmed Service Customer
2/2/2026
Good service.
FALLS CHURCH, VA
Curt W|2020 Chevrolet Bolt EV
Confirmed Service Customer
2/2/2026
Thanks, Jonathan
Arlington, VA
John S|2023 GMC Canyon
Confirmed Service Customer
1/26/2026
John was excellent getting my truck tires delivered and installed in a day before the snowstorm.
1/27/2026
John, thank you for your kind review; we are happy to pass along your comments to John here at Koons Chevrolet GMC Tysons! Feel free to reach out to us if you need anything. Have a wonderful day.
MC LEAN, VA
Randy F|2019 Buick Enclave
Confirmed Service Customer
1/27/2026
Met expectations
1/28/2026
Randy, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
MC LEAN, VA
Randall S|2026 GMC Sierra 1500
Confirmed Sales Customer
1/28/2026
Everyone was very friendly and helpful. I feel I got a very good and fair deal on my new truck. I look forward to working with the Koons dealership for all my future needs.
Khalil Abdullah
1/29/2026
Randall, thank you so much for your positive comments about Koons Chevrolet GMC Tysons! We sincerely value your business and look forward to your next visit!
Alexandria, VA
Anya D W|2020 Chevrolet Spark
Confirmed Service Customer
1/28/2026
Walker & Koons team did an excellent job with fixing my car. Every time I visit customer service is awesome and they make sure I dm in/out in a timely manner. Great job everyone. 😇🙏🏽
1/29/2026
Anya, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Koons Chevrolet GMC Tysons and we hope to see you again.
MOUNT RAINIER, MD
Nora B|2023 Chevrolet Camaro
Confirmed Service Customer
1/29/2026
They did a great job on my car
FALLS CHURCH, VA
Wendy A|2023 Chevrolet Bolt EUV
Confirmed Service Customer
1/30/2026
I had a great experience at the dealership and they quickly finished the work, and gave me a loaner car to use until my car was ready.
FALLS CHURCH, VA
Ascary R|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/31/2026
The sales person and management was a very pleasant experience , But from the Financial department it was the reason of 1 star , I felt rushed and i even share this with the manger . if you want an advise don't ever buy a car after 4 pm is my own experience . some people just want to go over and leave you with the phrase this the best we can do. when i know I have more options. again love the truck , service is great
Falls church, VA
Matthew L|2026 GMC Sierra 1500
Confirmed Sales Customer
2/2/2026
A very easy and nice experience. The salesman and sales manager were excellent to deal with.
Arlington, VA